Ordered 2 BT smart hub compatible phones for my elderly relative. The charging cable had come away from the plug/adaptor for her phone so was irreparably damaged. Checked around and new cable/adaptor... See more
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Review summary
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Reviews shaping this summary
Bought the wrong phones from Greenbox originally but they were so helpful via email. Ordered the correct ones and got refund on returned ones within a couple of days. Communication via email almost im... See more
Company replied
Bought a pack of 2 EE home phones. Good price, good communication, quick delivery. Package was new and unopened as described. Now installed and working well. Very pleased.
Company replied
I purchased a Samsung Odessy monitor from here. Listed as refurbished but honestly.... it's brand new. Great condition. FANTASTIC price and delivery. Literally next day. Efficient service. Thanks you... See more
Company replied
Company details
Written by the company
Need a new phone, device or appliance for the home? Tired of those dead spots in the house while trying to connect to the internet? Why not try one of our 'Renewed' products, not only will you receive an “As New” product but you will also save on money & help the fragile planet with our great money saving deals we have to offer. All of which come with a 12-month warranty for peace of mind.
Contact info
Unit 1 North Industrial Estate, BN9 0HE, Newhaven, United Kingdom
- 01273329449
- shop@greenboxshop.co.uk
- www.greenboxshop.co.uk
4.7
Excellent
319 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Prompt and punctual with delivery
June 11, 2026
The ease of dealing with the company
The ease of dealing with the company, their efficiency in packaging and delivery. And when a self inflicted is made the calm way they corrected the problem
June 11, 2026
very pleased customer
Being a born skeptic I thought I would be able to tell the difference between new and renewed - I couldn't!! The phones are exactly as I wanted, as is the price. Excellent delivery time as promised. All in all, I am very pleased with my purchase.
June 6, 2026
Genuine BT phone and charger at very…
Genuine BT phone and charger at very reasonable price. Quick delivery.
June 8, 2026
One happy customer
The package came as expected. securely wrapped.
The phones were either new or as good as new. I couldn't tell the difference.
just the job. Well done you !!
May 28, 2026
Excellent service…
Excellent service supplying replacement phone part, which BT were unable to action!
May 29, 2026
excellent speedy service
May 28, 2026
Reply from greenboxshop.co.uk
Thank you for your review! We’re delighted you were happy with the speedy service. We appreciate your support and hope to serve you again soon.
Good comms.Quick delivery.Reasonable…
Good comms.Quick delivery.Reasonable price.Thank you.
May 27, 2026
Reply from greenboxshop.co.uk
Thank you for your review! We’re pleased you were happy with our communication, quick delivery, and competitive pricing. Your support is greatly appreciated—thank you for choosing us!
The Green Box Co was very helpful and…
The Green Box Co was very helpful and efficient with my order and goods. Thank you
May 26, 2026
Reply from greenboxshop.co.uk
Thank you for your kind review! We’re delighted to hear you found our service helpful and efficient. Your support means a lot to us, and we’re pleased we could assist with your order.
Excellent service.
The ordering was straightforward.. We were given a delivery date and equipment arrived as predicted
Excellent value for money.
Would re order with green box again.
May 11, 2026
Reply from greenboxshop.co.uk
Thank you for your wonderful review! We’re pleased to hear the ordering process was straightforward, your delivery arrived as promised, and that you found great value for money. We truly appreciate your support and look forward to serving you again in the future.
The guy I spoke to on the phone was…
The guy I spoke to on the phone was exceptionally nice and caring about a problem I had, sorted it out straight away. Thanks
May 13, 2026
Reply from greenboxshop.co.uk
Thank you for your kind review! We’re delighted to hear that our team member was able to help and resolve the issue quickly for you. Providing friendly and helpful service is very important to us, and your feedback means a lot. Thank you for your support!
Excellent prompt service
May 5, 2026
Reply from greenboxshop.co.uk
Thank you for your review! We’re delighted you were happy with the prompt service. Your support is greatly appreciated!
Reply from greenboxshop.co.uk
Thank you for your review! We’re pleased your order arrived on time and in good condition, and that everything is set up and working well. Thank you for your support!
Excellent service and a good phone
The website ordering experience was clear and efficient. The order was dispatched promptly and I received the phone within 48 hours. This updated version of the phone seems to work properly compared with the ones I bought elsewhere a couple of years ago that failed. Overall, excellent service.
May 6, 2026
Reply from greenboxshop.co.uk
Thank you for your fantastic review! We’re delighted to hear you found the ordering process clear and efficient, and that your phone arrived so quickly. It’s especially great to know the updated model is performing well for you. We appreciate your support and are pleased we could provide an excellent experience from start to finish.
Efficient and a easily contactable.
Bought the wrong phones from Greenbox originally but they were so helpful via email. Ordered the correct ones and got refund on returned ones within a couple of days. Communication via email almost immediate. 5 star company. Very pleased.
May 6, 2026
Reply from greenboxshop.co.uk
Thank you for your wonderful review! We’re delighted we could help resolve the mix-up and make the exchange process as smooth as possible. It’s great to hear our team’s communication and quick refund service met your expectations. Your kind words and 5-star recommendation mean a lot to us—thank you for your support!
Reply from greenboxshop.co.uk
Thank you for your review! We’re delighted you were pleased with both the quick delivery and the item itself. We appreciate your support!
Reply from greenboxshop.co.uk
Thank you for your feedback! We’re pleased your item arrived quickly and was suitably packaged. We appreciate your support!
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