greenboxshop.co.uk Reviews 

321
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, often appearing brand new despite being refurbished, and appreciate the fantastic value for money. Many people highlight the efficient and fast delivery service, with items frequently arriving promptly or even next day. Reviewers also commend the overall service, describing it as brilliant and a pleasure to deal with. However, some customers also noted issues with delivery, experiencing delays beyond the expected timeframe. A few other people also felt that some products had functional problems, such as phones cutting out, having limited range with poor audio, or not connecting properly.

What people talk about most

Product

Consumers find product to be positive, with many reviewers describing items as exactly as described, in... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting quick and fast... See more

Price

Customers had positive experiences with price, consistently finding products at reasonable and great prices,... See more

Service

Users describe positive interactions with service, highlighting its efficiency and speed from start to... See more

Quality

Clients share positive opinions on quality, with many reviewers stating that products arrived in perfect,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 BT smart hub compatible phones for my elderly relative. The charging cable had come away from the plug/adaptor for her phone so was irreparably damaged. Checked around and new cable/adaptor... See more

Rated 5 out of 5 stars

Bought the wrong phones from Greenbox originally but they were so helpful via email. Ordered the correct ones and got refund on returned ones within a couple of days. Communication via email almost im... See more

Company replied

Rated 5 out of 5 stars

I purchased a Samsung Odessy monitor from here. Listed as refurbished but honestly.... it's brand new. Great condition. FANTASTIC price and delivery. Literally next day. Efficient service. Thanks you... See more

Company replied

Rated 5 out of 5 stars

Spotless, brand new phones which work perfectly. Quite easy to use with volume controls and answer machine. Delivery very accurate and fairly speedy. Excellent price, excellent phones with excellent... See more

Company replied


Company details

  1. Electronics Store

Written by the company

Need a new phone, device or appliance for the home? Tired of those dead spots in the house while trying to connect to the internet? Why not try one of our 'Renewed' products, not only will you receive an “As New” product but you will also save on money & help the fragile planet with our great money saving deals we have to offer. All of which come with a 12-month warranty for peace of mind.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

321 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(321)

148 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience

Bought a reconditioned router from green box shop and it was dispatched the very next day, arrived within a couple of days from purchase date. So far all seems great, no problems as of yet. I would definitely use green box shop again.

October 31, 2025
greenboxshop.co.uk logo

Reply from greenboxshop.co.uk

Thank you for your 5 star review, it's appreciated

Rated 1 out of 5 stars

Was not suitable for my phone…

Was not suitable for my phone connection need to send it back

October 13, 2025
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Reply from greenboxshop.co.uk

Sorry to hear the item wasn’t compatible with your phone. Compatibility details are listed on our website, but we understand mix-ups can happen. Please contact us and we’ll help with the return or find the right product for you.

Rated 5 out of 5 stars

Had a problem when first arrived…

Had a problem when first arrived contacted greenbox offered a replacement straight away but problem resolved itself great customer service thank you

October 9, 2025
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Reply from greenboxshop.co.uk

Thank you for your 5* review, it is appreciated :)

Rated 3 out of 5 stars

I pluued it in

I pluued it in. The lights flash but I still do noy know what it does. It seems to me the router and the hub are now the same thibg but where is the improvement. Cpuld you xplan. The instructions don't.
David Booth.

September 24, 2025
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Reply from greenboxshop.co.uk

A EE Digital Voice Adapter lets you use your existing landline phone with EE’s Digital Voice service, which runs over broadband instead of traditional phone lines. It connects wirelessly to your EE Smart Hub, allowing you to make and receive calls on your old handset without needing to plug it into the hub

Rated 5 out of 5 stars

Samsung M5 27

Purchased a Samsung tv at a really good price almost thought it was to good to be true. However it arrived next day and it is brilliant.
I highly recommend this company to anyone. FIVESTARS ⭐️⭐️⭐️⭐️⭐️

September 10, 2025
Rated 5 out of 5 stars

Two phones for the price of one

Ordered 2 BT smart hub compatible phones for my elderly relative. The charging cable had come away from the plug/adaptor for her phone so was irreparably damaged. Checked around and new cable/adaptor £18 or new phone £35 whereas 2 unused phones from Green Box Shop £38 !
They came in 3 working days and were, as near as makes no difference, brand new in original packaging. I had both installed and connected, software downloaded and working in about 20 mins and she now has two top phones for the price of one. One in her lounge to replace the old one, and now one in her bedroom. She’s over the moon. Excellent !!

September 8, 2025
Rated 5 out of 5 stars

Works great

Works great. Fast delivery

August 29, 2025
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Reply from greenboxshop.co.uk

Great review, thanks :)

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