Greenfingers Reviews 

Terrible. Miss collections. Will not communicate. Lie about bin collection 'attemps'.
By far the worst of any service companies I have ever dealt with.

This is my 3rd negative review for this company this year. Things have gone downhill greatly. Since transitioning from the large Garden bag to the smaller wheelie bin, none of my collections have been straightforward. The changeover from the Garden bag to the wheelie bin had issues. The first wheelie bin collection wasn’t done and I had to have all my garden clippings pile up and wait for a interim collection two weeks later. That did happen. But the next regular collection hasn’t happened and I’ve still have a backlog of Garden clippings awaiting this current full bin to be collected. I see they’ve had a warning from the commerce commission.
Do not use this company.

This company is now a scam. I have tried numerous times to login to my account via their website to cancel my bin and it says my details are invalid. I can't get through to a customer service representing via the 0800 number. They have an AI bot who answers then you are left waiting.....before the call disconnects. I researched who now owns this company and they are based/registered in Singapore. Big red flag. Do not use this company whatever you do.

Update 19th June:
Noticed my green bin has had the company sticker removed. My account is still being charged each month and I receive email reminders from a no reply email address. I can't cancel my.bin because my login details are "invalid" even though I have saved my customer number and pin in my Google. When I phone the 0800 number I get a bot called "Mia" and each time get a different response. I was told my account owes $81 dollars even though I have a direct debit that comes out monthly for $18 which was the original agreed contracted amount when I signed up last year. I looked into the parent company of Greenfingers and they are Blue Planet Waste Solutions based in Singapore. You can look them up. It seems the original owners of Greenfingers have sold the business but there has been no transparency to their customers about changes either via their website or by email. Very dodgy. I am going to contact my bank to get a stop put on the direct debits and hope they can help retrieve last two months of payments. Steer clear of this company...although most people reading the reviews on here are going to be people already locked in and unable to cancel their sub.

Have been using this service for 5 years or so. Great. However over the last year have been getting more and more unreliable. Notifying of pickup then not showing. Slow to respond to email. Coming back with excuses like can't find the bag. It's been in the same spot for 5 years. Again slow to respond and asked for pics of the location, then they collected. Next collection was the same routine, emailed with our complaints and requested additional collection as they are well behind on contractual agreement. They then respond by saying they can't collect from our drive for policy reasons. Asked then to close our account and collect their bags. No response but still took another payment. (I can back a 6m boat down no problem) Since have notified of a pick up. Now need to contact the bank to stop our direct debit before they steal more with no service.
This company is extremely unreliable and difficult to deal with. RIP OFF DONT USE.

We've used this business for quite a long time and they used to be good, but things have obviously changed. They didn't pick up my last collection because it was 'too heavy' even then it wasn't right to the top and it was no heavier than it's ever been. Had to contact them through their web site. Never heard anything back so rang a couple of days later ( had to google their phone number as they don't have it on the website. They obviously hadn't looked at my message and had to find it and then read it. They agreed to send they guy to collect it after the weekend on the Monday. Of course he never came. Very poor customer service. I think the collection guy just does as he wants and they have lost control of him. I do not recommend.

I am a 73 lady and been with this company for years. All of a sudden my driveway has become too long and they have told me I have to put my bag at end if driveway. Even if I could drag it down there I wouldn't. They use a trolley and in the past has been no problem. Laziness I think. Then they came and tried to take bags away, told driver to leave them, and I was lucky enough to be able to talk to them, and apparently they had cancelled my contract without telling me. Who does that.
DONT USE THIS FIRM IF YOU WANT REGULAR PICK UPS, HELPFUL COMPANY.
Been in touch with another company who gave been awesome to deal with they are called a colour and Collect, use them and Much cheaper

These guys are TERRIBLE, we have been with them for years. When the truck arrived last we were working in the yard, bag was half full so we quickly popped the sticks we had in the bag, the driver said "i haven't got time for this shit" and then charged us $60 for a double bag pick up.

Finally canceled after months of inaccurate collections and was charged a whooping last payment amount that they just took off my creditcard without authorisation. I always paid my invoice via creditcard not direct debit and when questioned about the illegal payment they had no response. Do not use this company! They are crooks.

DO NOT USE!!! We got charged twice in the same month (June) so we contacted them, which isn't the easiest to do as you can only do this as an on-line complaint. And they use a NO-REPLY email so you can not reply back. They did reply to say the next payment would be in November. But another payment came out in July. I have sent another complaint so I will see what they come back with but at this rate I will be looking at cancelling this service. Seems like they are just taking our money.

Nearly every 6 months I have to contact them re the billing.The monthly collection goes randomly to 3 weekly, whatever suits them.
Contacting is near impossible. now I find my pin is no longer valid. so time consuming so unprofessional.
Is there another company on Aucklands' North Shore??

i have a prepaid account with this bunch of clowns and I put my two bins out for collection side by side and they emptied one I contacted after a great hassle as they make it near impossible to do so , after a lot of being screwed around they said to have the bin out for the followin Friday which was yesterday and again no collection I recieved an email this morning to put it out Monday I am so pissed off with this bunch of untrained monkeys as I had just been released from hospital after having serious surgery and I am not even supposed to be out of bed as I am covered in stitches an moving a green waste bin back and forward is not I should be doing as it is putting me in a great deal of pain so there is no way in hell I would recommend this bunch of losers to anyone . as for trying to log into your account on their site don't waste your time it does not work like the people that are emplyed there

CAUTION - READ BEFORE YOU OPT FOR THIS AWFUL SERVICE
-greenfingers will email you 2-3 times confirming dates 4 pick up all of which will fall through and by the time you realize your bag will be picked up a month out from their pick up notifications.
-their customer service will try to pacify you that your complaint for non pick up has been passed on to management and the pick up driver which of course has not cause if it were your waste bag would've been picked up initially when you lodged complaint 3 weeks earlier
-this joke of a service is laughable and exhausting please save yourself and consider an alternative to this BS company

Unfortunately I didn't read the reviews before using this service. Actually 'service' is the wrong description; there isn't any. When I booked a pickup, the automatic booking system said I would have to wait 5-6 weeks. I sent a message to see if it could be any earlier and to request another bag - no response.

I paid for this service but previously owned by Garden bags. Greenfingers charge you in advance and no clear financial history, so you receive invoices at odd times. No one servicing there daily online presence. They don't reply to emails sent through the customer portal, or address your concerns in a timely manner. I was getting billed for a service i did not receive more than once. In the invoice it states that the truck GPS has it located to my address, so my unanswered question was.... why wasn't my bag changed? I have canceled my account but have been charged another month and noted collection of bin will be 7 to 120 days.
I don't recommend Greenfingers.

I paid for this service on behalf of a family member. Greenfingers charge you in advance and don't make it clear how much credit you are using up in your financial history, so you receive invoices demanding payment at odd times throughout the year. Plus they don't reply to emails sent through the customer portal, or address your concerns in a timely manner. Unless you have direct control of both payment and the outgoing garden waste, I don't recommend Greenfingers.

We signed up with Greenfingers bags in December 2022 after having an average experience with waste management hoping for better service. It is now March and we haven't been able to get one collection! We have emailed and called several times to receive lame excuses like oh i don't know what happened it looks like you were missed off the schedule or that it hasn't been collected on our street despite us witnessing them driving off after emptying our neighbours that morning. I have never been more disappointed with a company.

Don’t use this company… they don’t empty your bin for days, if you don’t leave it out they charge you without collecting. Extremely hard to get hold of and don’t follow through with what they tell you! Continued missed pick ups and false excuses! Would definitely not recommend them to anyone!

Needed a garden waste bin in East Tamaki in Auckland and found Greenfingers Garden bags & bins online. The price seemed reasonable and I'm in fact really happy with their price. Ordering was easy and straightforward online, the bin was delivered shortly after my order and they have been very diligent in their collection on the date that they have communicated. I even receive an email reminders a few days before.

What's more, last time I forgot to put out the bin (despite receiving the reminder email) and since our bin is behind a locked gate, they couldn't empty it. That was on a Tuesday. Then on the following Saturday I noticed a Greenfingers truck driving past and to my surprise it stopped. Apparently the driver actually remembered that he didn't find our bin 4 days earlier and he offered to empty it. I was blown away. What a great service from the guy!

I have nothing but good experiences and praise for this company!