Greenhouse Warehouse Reviews 

1,794
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Placed an order for replacment 4'x2' polycarbonate sheets on the Thursday and it arrived on the Monday. Very quick delivery! I Didn't receive a confirmation email for the order, maybe this is because... See more

Rated 5 out of 5 stars

ordered 10 pack of 4 x 2 polycarb sheets cheapest any were online from order to delivery 3 days fantastic bargain some sites wanting £11 per sheet paid £31 including delivery

Rated 3 out of 5 stars

Despite ordering it some weeks ago & the money beiong taken from my bank account, it's not been delivered yet & no indication has been received of when it will be delivered. As such, I can't really... See more

Rated 5 out of 5 stars

Took two deliveries as I found I had more broken panes of glass in the greenhouse than first thought, so ended up ordering more. Both orders was received promptly with everything in. On both occasions... See more

Company details

  1. Garden Center

Information provided by various external sources

Greenhouse Warehouse - Suppliers of Greenhouses and Greenhouse Equipment throughout the UK


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.3

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(1,794)

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Rated 1 out of 5 stars

cannot deliver

July 1, 2014
Unprompted review
Greenhouse Warehouse logo

Reply from Greenhouse Warehouse

We do not deliver to Denmark, as many items are fragile or too large for cost-efficient shipping.

Rated 1 out of 5 stars

Worst customer support experience of my entire life

I originally ordered 1 piece of perspex to go into greenhouse as a replacement for a broken window. Having placed the order I then discovered that we actually needed 2 sheets. I immediately phoned up to amend the order and was told that this was not possible as the entire process is automated. The person was generally unhelpful and disinterested. I think it would have been possible to amend the order but the company just wanted to make me order again separately and pay another delivery charge. So for 2 perspex pieces costing £13 each I had to pay 2 lots of delivery at the same cost (£13 per item). Therefore for 2 sheets it cost me £52 which was a complete rip off.

The actual sheets when they arrived had chips in them but we chose to not bother returning as we couldn't face the prospect of dealing with these muppets again.

Overall we will never shop here again. My advice - AVOID AT ALL COST !!!!!!!!!

If there was a NIL star rating they would be getting it.

June 21, 2014
Unprompted review
Greenhouse Warehouse logo

Reply from Greenhouse Warehouse

Our ordering systems are completely automated, such that once an order is submitted it is automatically booked on with the courier concerned, a packing note printed, and the order picked and packed ready for despatch. the downisde of this is that it is not possible to alter an order once submitted.
We appreciate that it may appear that we are being obstructive by not being able to alter orders, but these systems are designed with the primary objective of dealing with the despatch of orders swiftly and efficiently, which most of our customers want.
Our systems are not designed with a primary objective to enable alteration of orders once confirmed - we rely on the fact that the multiple clicks and information entered by customers when making a purchase is correct, be that address, quantity or another issue, adn that the customer is happy and have checked their order before final submission.

Rated 5 out of 5 stars

Service we expect

Easy to use site. I was able to identify the various greenhouse bits and pieces I needed to help rebuild a dismantled unit. Good prices and prompt service. Likely to use again.

June 19, 2014
Unprompted review
Rated 5 out of 5 stars

Great service and very prompt

Took two deliveries as I found I had more broken panes of glass in the greenhouse than first thought, so ended up ordering more. Both orders was received promptly with everything in. On both occasions the packaging was coming apart but all goods were in place and undamaged - suggest it needs more tape around the box to ensure it remains secure.

June 9, 2014
Unprompted review
Rated 4 out of 5 stars

Competitively priced, quick delivery and great customer service, why go elsewhere?

Having just moved house and inherited an old greenhouse that had fallen into disuse I researched where to find spare parts and accessories. Whilst there are a number of websites to choose from Greenhouse Warehouse was the most user friendly and in my opinion had the widest range
I have now used Greenhouse Warehouse a couple of times with only good to say. Although they were let down by couriers and my first order took 6 days to arrive they kept me informed and apologised for the delay. My next order was with me in two days, exceptional service. They will always be my first port of call when looking for anything to do with greenhouse related topics.

June 8, 2014
Unprompted review
Rated 5 out of 5 stars

An excellent benchmark to start from.

My order was acknowledged almost right away, and within the specified time I had received the product. As always, even when seeing the product, and its written description on "line", there is an element of doubt as to its quality. The reality was heartening. Sturdy, more than fit for purpose, the bench was also straightforward to assemble. I would have no hesitation in recommending this bench to any serious gardener.

June 4, 2014
Unprompted review
Rated 5 out of 5 stars

Convenient shopping, fast delivery

Instead of driving miles to a garden centre who may have been out of stock, we were able to see pictures of the items needing renewal on our greenhouse and the order was immediately despatched. Will certainly use again.

June 4, 2014
Unprompted review
Rated 1 out of 5 stars

Dreadful experience

Having ordered some goods I was told the courier could not locate the address although we have lived here 40 years. Finally told in a decidedly curt way I had to pay a 50% surcharge on the value of the goods to get them redelivered. I declined and complained in wriring but as yet have no reply.

May 28, 2014
Unprompted review

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