Greenlight Motors Reviews 

693
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 164 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for guiding them through the entire car buying process, ensuring everything feels smooth, transparent, and completely stress-free from start to finish. Consumers are also very happy with the overall user experience, noting that vehicles often arrive in immaculate condition, matching their online descriptions perfectly. However, some customers also noted significant issues with aftersales support and communication when unexpected mechanical problems arose shortly after purchase. Some reviewers experienced frustrating delays, poor responses, and unhelpful interactions from the customer care team when trying to resolve complaints about faulty vehicles.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is extremely helpful and professional... See more

Service

Users describe ambiguous interactions with service, reflecting heavily polarized opinions about their... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a wide range of differing... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply split experiences regarding... See more

User experience

Reviewers mention positive feedback about user experience, highlighting smooth, easy, and hassle-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazed by the quick,efficient and professional service I received from Greenlight motors and more specifically from Alex. He kept me updated from the minute the sale went through in regards... See more

Rated 5 out of 5 stars

Myself and my husband bought an Audi 20 plate Q5 from green light motors. The service was amazing overall. We had a slight issue with the car and Tammy was first point of contact and really ensured... See more

Rated 5 out of 5 stars

Friendly, Patient and Accommodating I applied to greenlight after spotting a car I was after at their showroom, however it had unfortunately sold, but I needed finance anyway. From start to finish "H... See more

Rated 5 out of 5 stars

I’m not usually one to write reviews, but Greenlight Motors deserve a shout out. We’ve never bought a car from a non-mainstream garage before, but Greenlight had the vehicle we wanted. We went... See more


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4.1

Great

TrustScore 4 out of 5

693 reviews

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No recent history of asking for reviews

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4.1

All reviews

(693)

141 reviews in the last 12 months

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Rated 1 out of 5 stars

Applied for finance with them witch got…

Applied for finance with them witch got declined witch is fine but after the application I was then called and messaged at least 2/3 times a day for 2 weeks even when I said I wasn’t interested they insisted I try there “final lender” giving in I went with it and got approved or so they had told me 4 times on the phone and text to then have told speak to the lender company and give all the same details to them 3 days this went on to they just be ignored and receive a text message saying it has been declined. Absolute mess around. Last thing you want to do is let these guys have your number and lie to you from the start. Avoid!!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Greenlight Motors…

My experience with Greenlight Motors has been nothing but a smooth run. Muskaan from start to finish has been amazing!!! She literally bent over backwards to make sure I could get the vehicle I wanted and so grateful for her!! So excited to be collecting my vehicle next week. Would recommend Greenlight Motors to anybody as their whole process was fast smooth and had nothing but great communication from the get go.

June 18, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid!!!!

Put a deposit on a vehicle after a great test drive and a good chat with Jack and Alex, all good, no worries. Was told the car would be prepped and we could have the following week. Had to keep ringing and then told car needed a few parts, thats ok we thought as its for our daughter, keeping it roadworthy, great, oh but then it gets worse. Ringing, chasing again to be told the car is not roadworthy, has a massive problem and will not be sold to us, deposit will be refunded same day. Daughter very disappointed, no refund, had to chase for nearly 2 weeks to get refund to be told ring back when manager in, email a copy of your receipt to finally oh it wont go back on your card give me your bank details, finally got deposit back. When challenged about why we had been so messed around got very defensive and had the audacity to ask why we were annoyed. Having worked at a genuine car dealership myself this is definitely not how you run one!!!!! I would avoid at all costs.

May 26, 2025
Unprompted review
Rated 1 out of 5 stars

Horrendous

Horrendous!
Horrendous and truly terrible experience. They have no sense of customer service.
Went out to them to view a car, was assured the car was mechanically sound, and there was a few bodywork issues they agreed to fix, so paid the deposit and was promised it would be ready in a week's time. This was then delayed, and kept on getting delayed due to issues with the alloys. The experience was horrendous as Greenlight did not keep us updated on what was happening and we kept having to chase them up on every step. 4 weeks later it was supposed to be ready, we received a phone call to say that they've had the car back, but.... the engine management light was now on. We did manage to get our deposit refunded, but the whole experience has been shocking and I would not trust a word they tell you. It felt like they did not care and it was constant lies they were feeding us.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

I have been thinking of going Electric…

I have been thinking of going Electric for a while and whilst there were so many options and things to think about I knew I wanted my first to be a Tesla. The deal green light motors did for me, more specifically Alex did for me was one I couldn’t refuse. I’m happy I did the change with a trust worthy dealer.

June 5, 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. Advertised as car at 76k. Paid to have it delivered. It had 85k on the clock. There was no service history, this was advertised. They said they would refund me as a good will gesture. They have not.

April 9, 2025
Unprompted review

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