Greenlight Motors Reviews 

693
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 164 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for guiding them through the entire car buying process, ensuring everything feels smooth, transparent, and completely stress-free from start to finish. Consumers are also very happy with the overall user experience, noting that vehicles often arrive in immaculate condition, matching their online descriptions perfectly. However, some customers also noted significant issues with aftersales support and communication when unexpected mechanical problems arose shortly after purchase. Some reviewers experienced frustrating delays, poor responses, and unhelpful interactions from the customer care team when trying to resolve complaints about faulty vehicles.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is extremely helpful and professional... See more

Service

Users describe ambiguous interactions with service, reflecting heavily polarized opinions about their... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a wide range of differing... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply split experiences regarding... See more

User experience

Reviewers mention positive feedback about user experience, highlighting smooth, easy, and hassle-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazed by the quick,efficient and professional service I received from Greenlight motors and more specifically from Alex. He kept me updated from the minute the sale went through in regards... See more

Rated 5 out of 5 stars

Myself and my husband bought an Audi 20 plate Q5 from green light motors. The service was amazing overall. We had a slight issue with the car and Tammy was first point of contact and really ensured... See more

Rated 5 out of 5 stars

Friendly, Patient and Accommodating I applied to greenlight after spotting a car I was after at their showroom, however it had unfortunately sold, but I needed finance anyway. From start to finish "H... See more

Rated 5 out of 5 stars

I’m not usually one to write reviews, but Greenlight Motors deserve a shout out. We’ve never bought a car from a non-mainstream garage before, but Greenlight had the vehicle we wanted. We went... See more


Company details


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4.1

Great

TrustScore 4 out of 5

693 reviews

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No recent history of asking for reviews

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4.1

All reviews

(693)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and easy 👌

Highe stand of service and easy to work with. The one, Mr Zee, who does the work and helps me achieve it and its a easy company to work with..

July 23, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS

ive had a on goin problem now since may, I brought a car from them on 3 different occasions they arranged delivery which never happened, got paid out in full and wont return the money, they have also resold the car which is a Mercedes amg a35 in grey. When delivery was arranged they had to fix some thing on the car and everytime a delivery day was set some thing else was wrong with the car. Dont believe any thing that is said to you as I fell for this and now waited 3months to get any funds back and still have none just keep gettin told its been paid when it hasn't.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Danny at Greenlight is the guy to speak…

Danny at Greenlight is the guy to speak with. From start to finish he was there to answer any questions I asked. He made the process easy and hassle free. Would recommend this company as the customer service was excellent.

July 17, 2026
Unprompted review
Rated 1 out of 5 stars

*AVOID*

Had the car 34 days and it stopped working. Also sold with a Recall ! The car is still sitting where it broke down over 2 weeks ago. No communication, no courtesy car, dont even try call customer sales aftercare as you wont get through. Made it as difficult as they could to get in contact, hanging up the phone, saying Awais ( customer care manager) was out the office, unable to speak to the general manager as they dont deal with this type of issue! Absolute Disgrace! This will have to now be looked at by the financial ombusman due to there lack of customer care and professionalism.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

As a good client of GreenLight Motors.

As a good client of GreenLight Motors.
My experience with Rachel has been amazing, good customer services, Rachel demonstrated a good communication skills, all explanations regarding my new BMW car was explained in details.

Rachel is very kind, with lots of empathy significantly when we briefly discussed about the challenges with the NHS.

Rachel is top notch
Very articulate in customer relations
You re the best

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Experience

Very excited to have to dealt with Paris as well as Greenlight Motors and would deal with every time and anywhere. They're pleasant to deal with and would recommend them to all i know

June 29, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid these time wasters and save yourself the hassle.

This company purchased my car at auction and then completely ignored all communication from both myself and the auction house.
They wasted everyone's time. The auction system automatically selects the highest bidder, and unfortunately their bid was only marginally higher than those from reputable companies that I would now have preferred to deal with.
Their lack of communication and professionalism is unacceptable. If you bid on a vehicle, you should be prepared to follow through with the purchase or at least respond to enquiries.
A very disappointing experience and a complete waste of time. I would not recommend dealing with this company.
When they eventually got round to contacting me I was screamed at down the phone. They tried to smooth it over later on but the I individual who screamed at me was very hostile and aggressive.

June 19, 2026
Unprompted review
Rated 1 out of 5 stars

Very bad experience with

Very bad experience with
Greenlight motor Blackburn. The staff at Blackburn are not trustworthy. I spoke to their manager who assured me not only to give back my deposit but also compensate for petrol.i drove 100 miles to see a car confirming with their staff and giving deposit. Next day got call from two different people one was saying she will send me link to get back deposit and the other said that the person I spoke to was not the manager and im not getting deposit back. I don't know how do people trust to buy a car from a dealer like that. I would certainly not recommend anyone no matterif they have bad credit. Car should be bought from reliable place.

June 14, 2026
Unprompted review
Rated 5 out of 5 stars

Has real issues with my current car and…

Has real issues with my current car and has fully broken down. Got in contact with green light motors and had a really helpful person called Adeel and he was so helpful getting me the right car and a deal perfectly suited from me. Reassuring me the whole way through. Would highly recommend these if you’re looking to finance a car. Nothing but quality and caring customer service will definitely use again

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The case person i dealt with was amazing initially the car i was interested in was snapped up so he activley looked for one with the same specs and found it ...he went out of his way to get the best deal possible resulting in me gettin my next amazing car ..highly recomend these guys if it wasnt for him id have probably looked else where

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

Great car mediocre customer service

Great car, was my dream car but the professionalism is basically not there. Gave me extra on my finance option to pay off part loan from my previous car. Been in a constant battle to get the money from them. Still haven’t received it to this date. Was told I would receive it after a week, I called and they lost my bank details gave them again and no one put it on the system. Still a month on and no correspondence or money from green light, only buy a car from green light if you have the money yourself or get finance elsewhere.

April 15, 2026
Unprompted review

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