Greenpoint Car Sales Reviews 

182
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, clear communication, and willingness to provide detailed vehicle descriptions and walk-around videos. Many people also appreciate the convenient home delivery service, noting that cars and vans arrive on time, are spotless, and match their online presentations. Some reviewers were not happy with mechanical issues, mentioning that vehicles broke down shortly after purchase or developed serious engine faults. A few customers also described frustrating experiences when trying to resolve these problems, noting difficulties with after-sales support and returning faulty vehicles.

What people talk about most

Product

Clients share ambiguous opinions on product as many reviewers express great satisfaction, reporting that... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting helpful communication,... See more

Delivery service

Customers had positive experiences with delivery service, highlighting that vehicles were brought directly to... See more

Quality

People report ambiguous experiences with quality, as many reviewers highlight purchasing vehicles in great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic experience with Richard. I don’t have much knowledge when it comes to cars, so I was definitely coming from a place of uncertainty, but he made the whole process feel easy and re... See more

Company replied

Rated 5 out of 5 stars

Richard was outstanding from the start. Clear communication, transparent and speedy description and photos of the car. He went above and beyond. The after sales customer service was the best I ha... See more

Rated 5 out of 5 stars

William was brilliant from day one to delivery. Sent pics of van and a walk round video. Van was delivered by Richard a few days later and was exactly as shown. Fab experience will definitely reco... See more

Rated 5 out of 5 stars

William and Richard from Greenpoint Car are very helpful specialists in their field. I recently bought a vehicle there and had it shipped to Germany. They even picked me up from the airport to collect... See more

Company replied


Company details

  1. Car Dealer

Written by the company

We are a small family business with lots of experience and dedication determined to make your buying experience a happy one. With over 30 years experience successfully buying and selling used cars you can feel very confident purchasing from us. We hand pick the cars we buy for you to purchase. We collect our cars from all over the UK often driving them 100 + miles back to our office in Epping, Essex. We will personally deliver and drive our cars anywhere in the UK free of charge, further reinforcing how confident we are with our stock. Feel free to contact Richard anytime and you will receive a speedy reply. 07770 858386. Call, text or WhatsApp welcome.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

182 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(182)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Greenpoint car sales ltd

Greenpoint car sales ltd

They hooked me up with a jaguar xf, they made the process easy and sufficient, got my car delivered the next day with warranty which I’m happy with too, they are amazing at communicating, I’ll be using them again whenever I need another car they are amazing

August 13, 2024
Unprompted review
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Reply from Greenpoint Car Sales

Hi,

Thank you for taking time to write a review. Enjoy the car! William

Rated 5 out of 5 stars

Bought a car for my daughter from…

Bought a car for my daughter from greenpont. Car was exactly as advertised if not better Really nice sales man William.Had to wait for me as I couldn't get there till the evening and I was a bit late.M.O.T. had been done that day came with 6 months warranty and delivered to my house free of charge 9am next morning .fantastic service would definitely recommend Greepoint

August 8, 2024
Unprompted review
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Reply from Greenpoint Car Sales

Thank you for your excellent review, Chris. It was a pleasure doing business with you. I hope your daughter loves the Jimny!

Rated 5 out of 5 stars

Found a top quality Volvo V70

Spotted a Volvo V70 through AutoTrader which Greenpoint was advertising. William responded immediately and comprehensively to my message enquiry, and within a few hours we had done the deal by phone for its purchase. William delivered it all the way from Epping to Dorset personally, and the car was beautifully presented, exactly as advertised. When it developed an intermittent power steering issue soon after delivery, Richard committed without hesitation to resolving it, and he then made the long trip from Epping to Dorset, taking the V70 away but leaving me with a more than suitable loan replacement. The problem was diagnosed and fixed, and the V70 was then returned to me in A1 condition. I have nothing but praise for Greenpoint - their pricing is fair, they are totally professional to deal with, and as demonstrated here, they don't walk away from problems as some others might attempt to do. I would buy from them again, and thoroughly rìecommend them to anyone looking for a quality, great value used vehicle

August 1, 2024
Unprompted review
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Reply from Greenpoint Car Sales

Thank you for your excellent review, Alex. It was a pleasure doing business with you. As a family business we greatly appreciate our customer's feedback. We take our after sales care extremely seriously. William

Rated 1 out of 5 stars

2years after buying a lemon, I won in court.

Updated 25th Sept 2026 and removed the long list of updates on my attempt to get my money back.

I purchased a car from Richard on July 2024 and all was fine until my sister heard a noise from the front wheel. I informed Richard and also took it to a local garage. It was a wheel bearing which is just one of those things and I would've fixed it and moved on. Unfortunately, they also found that despite having a 100% clean MOT pass just 3months earlier it now suddenly has 6 majors failures (Front wings, chassis, brake pipes rusty etc) and 15 advisories.
I wanted to return the car and get a refund but they wanted me to sign an agreement stopping me from discussing the issues with anyone and I didn't think that was fair so after they brought in their "legal" people, I hired mine. After multiple attempts to get them to pay me and collect the car AND I even signed their agreement at one point but it still didn't put an end to this situation.

Fast forward just over two years later to September 25th 2026, I finally had my day in Court and they ruled in MY favor and ordered Greenpoint Car Sales to pay me the original sale price plus costs.

It's a shame that they wouldn't stick with their much lauded, "Dear all past and future customers. We fully understand, honour and respect our responsibilities as a dealer with regards to aftersales." pledge and do the right thing two years ago when this dispute started.

Whether they'll pay the judgement is another matter but this wasn't about money in the end but about showing that people won't just say, "oh well" and walk away.

June 20, 2024
Unprompted review
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Reply from Greenpoint Car Sales

Thank you for your excellent review, Kevin. It was a pleasure doing business with you. As a family business we greatly appreciate our customer's feedback.

Rated 5 out of 5 stars

Professional, friendly and honest service.

William made the experience of buying a second hand car completely stress free and responded to me in an honest and open way. I would definitely recommend to friends and family

May 21, 2024
Unprompted review
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Reply from Greenpoint Car Sales

Thank you for your kind words, Julia! Enjoy the Citroen C3. William

Rated 5 out of 5 stars

Truthful and honest description

Truthful and honest description. I purchased a lovely jaguar from Richard and his son. He drove 4 hrs to deliver it to my door at no extra charge. Great people to deal with.car is exactly has he discribed and we love it
Thanks Richard and William great experience 10/10

July 5, 2024
Unprompted review
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Reply from Greenpoint Car Sales

Thank you for your excellent review. It was a pleasure doing business with you. As a family business we greatly appreciate our customer's feedback.

Rated 5 out of 5 stars

Excellent service, genuine warranty, personalised experience.

Excellent service, genuine warranty, personalised experience.

My experience with this company was very positive. The test drive and purchasing was very smooth, and they held the car for me until I could pick it up. The car came with a 6-month warranty, and unfortunately I had an engine fault light appear during this time. But Richard and William were professional in handling this, coming out to my house to run diagnostics and then arranging for repair. This was all sorted within 10 days, and they even had the car cleaned for me before returning it. I would highly recommend purchasing from this company, and it was nice to see a car dealer take the warranty seriously and deal with issues in a efficient and professional manner.

June 30, 2024
Unprompted review
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Reply from Greenpoint Car Sales

Thank you for your excellent review, Tommy. It was a pleasure doing business with you. As a family business we greatly appreciate our customer's feedback and I'm glad you can see how seriously we take our after sales care. William

Rated 5 out of 5 stars

I bought a lovely Volvo V50

I bought a lovely Volvo V50 from Greenpoint car sales ltd, they clearly like to sell quality cars to customers, valeted and well presented
It was a pleasure to deal with William, he handled all the paperwork and explained everything for me
Greenpoint are a very professional family run business that value providing an excellent customer service as part of that business
As someone who had driven for over 40yrs, I really appreciate a quality service,
Give them a call,
I’ll definitely recommend them and I’ll buy from them again

June 12, 2024
Unprompted review
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Reply from Greenpoint Car Sales

Hi, thank you for taking the time to write an excellent review. We greatly appreciate our customer's feedback. William

Rated 5 out of 5 stars

Highly recommend this dealership

I did the whole transaction from start to finish with a guy called William
From the start it was as he said it would be
Fresh mot, pictures then a video of car
And then he delivered it to me in person
Totally transparent and honest gentleman
Would recommend to greenpoint car sales to anyone ,
That is why they get a five star review
David

June 12, 2024
Unprompted review
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Reply from Greenpoint Car Sales

Hi Dave, I'm glad you can see that we do what we say on the tin! Thank you for your kind words. William

Rated 5 out of 5 stars

From the first point of contact with…

From the first point of contact with William, through to the end of the sale and delivery with Richard I only have one word to describe my car buying experience. TRUSTWORTHY!
If you find a car on Greenpoint Car Sales go for it. I’ve been cautious as I was cheated before, but this time I’ve found a lovely car, great car at a fair price, free delivery, the best communication, and a seller I’d return to. This is the kind of customer service car buyers need and deserve. Highly recommended.

May 16, 2024
Unprompted review
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Reply from Greenpoint Car Sales

Hi Jane, it is great reviews like this that make it all worth while. Thank you for your kind words. Enjoy! William

Rated 5 out of 5 stars

Excellent service all round,

Excellent service all round,
from my first phone enquiry to free home delivery the very next day.
A smooth hassle free transaction by Will I would highly recommend this family run business with the personal touch.
I have had my car a couple of months and have had no problems,
buy with confidence.

May 18, 2024
Unprompted review
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Reply from Greenpoint Car Sales

Hi Gary,

Thank you for your review. Glad after a couple of months of having the car, you still took time out to write a great review about us. Pleasure doing business with you. William

Rated 5 out of 5 stars

What a nice bloke

What a nice bloke ! , part ex'd my car with Richard for a fair price and bought a car which collected , free delivery was offered but due to work I decided to collect the car earlier which wasn't a problem for Richard . The car had tonnes of history as described and drives great no issues ,although I did notice it was due an oil service , I contacted Richard and within half an hour money was put in my account to get the oil service booked in . Quite rare these days you have such a personal service ,I've always bought new cars and the aftercare I've had has been atrocious with big companies this time I finally bought a car which is old but one I've always wanted with the spec ,history I wanted and I'm just glad I bought it from a company that deals with there customers the way greenpoint have dealt with me . Going off this experience I'd have no issue buying from them again .

May 14, 2024
Unprompted review
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Reply from Greenpoint Car Sales

Thank you Daniel! Enjoy the car. William

Rated 5 out of 5 stars

this is a company that is one in a…

this is a company that is one in a million,in this day and age, where else would you find a person to talk plain english instead of waffling saying on with the sale being the be all and end all. William and Richard listen to what you are saying. the standard of service is perfection, the quality of the cars exceptional and with free delivery I certainly rate this company 100%

May 14, 2024
Unprompted review
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Reply from Greenpoint Car Sales

Hi Mervyn, wow thank you for your kind words. I have always been told that we have 2 ears, 1 mouth and to use them in that order. Be sure to keep us in mind in the future. William

Rated 5 out of 5 stars

Met with William

Met with William! Very professional and honest! Fantastic representative for greenpointcars!

He articulated clearly the ins and outs of the car we bought. It was a super smooth sale!

We had to replace the battery but William very quickly sorted in a calm and professional manner. Top notch!

May 11, 2024
Unprompted review
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Reply from Greenpoint Car Sales

Hi Ben,

Thank you for taking the time to write this review. Greatly appreciated. William

Rated 5 out of 5 stars

Sold via Carwow

Sold via Carwow. Good communication and fast payment no quibbles.

April 19, 2024
Unprompted review
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Reply from Greenpoint Car Sales

Thank you for your excellent review. As a family business we greatly appreciate our customer's feedback.

Rated 5 out of 5 stars

Richard guided me through the sale…

Richard guided me through the sale process and was helpful in answering any queries. He was very kind and ensured a quick process.
Thanks again.

April 15, 2024
Unprompted review
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Reply from Greenpoint Car Sales

Thank you for your excellent review Joe. As a family business we greatly appreciate our customer's feedback.

Rated 5 out of 5 stars

Best car sales company, they even delivered the car for free to me at lands end

Brilliant company, would highly recommend to anyone and will most definitely be using them in the future.

I was skeptical about buying a car unseen but William was extremely helpful and answered all my questions. Plenty of photos, videos and information was provided. Best of all he personally delivered the car to my doorstep… I live at lands end Cornwall.

I can’t not thank you guys enough, look forward to our next upgrade.

April 9, 2024
Unprompted review
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Reply from Greenpoint Car Sales

Thank you for your excellent review Kerry. Extremely happy to hear you are enjoying the car. As a family business we greatly appreciate our customer's feedback.

Rated 5 out of 5 stars

Having never purchased a car without…

Having never purchased a car without physically seeing it we were very apprehensive. Will and Richard took dozens of excellent photos of the car both inside and out . They also did a walk round video . This gave us the confidence to go ahead with the purchase and our car was delivered in person, without fuss today. The condition was as described and we never even had to leave our house! Extremely pleasant people to deal with and would highly recommend them to others.

April 3, 2024
Unprompted review
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Reply from Greenpoint Car Sales

Thank you for your excellent review John. It was a pleasure doing business with you. As a family business we greatly appreciate our customer's feedback.

Rated 5 out of 5 stars

Further to my previous satisfied…

Further to my previous satisfied review(Nick T) an issue identified after purchase has been resolved immediately. Car collected and returned. Exemplary aftersales care. Highly recommended

March 27, 2024
Unprompted review
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Reply from Greenpoint Car Sales

Thank you for your excellent review Nick. We take our after sales care very seriously. As a family business we greatly appreciate our customer's feedback.

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