Greenway Furniture Reviews 

44
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

From initial inquiry to delivery, this was customer service at its best (something you don’t find often these days). Staff were very helpful, as was the delivery man, and I am so happy with the qualit... See more

Company replied

Rated 5 out of 5 stars

Purchased a dining room table and bench. Everything went as planned. Company very helpful, kept me informed of every development. Delivery very well organised. The table is solid as a rock, well bui... See more

Company replied

Rated 5 out of 5 stars

Company kept in touch with us every step of the way. Answered all our queries and the furniture arrived when they said it would. Easy to assemble with clear instructions. Furniture excellent quality... See more

Company replied

Rated 5 out of 5 stars

I haven't unpacked our goods yet but everything was delivered on time on the desired date. Shant was more than helpful and kept me updated regularly when items would be in stock. I do hope that... See more

Company details

  1. Furniture Store

Written by the company

Hello from Greenway Furniture - we're a modern furniture store offering a wide variety of high quality furniture ranges, all with a contemporary twist.


Contact info

4.8

Excellent

TrustScore 5 out of 5

44 reviews

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No recent history of asking for reviews

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4.8

All reviews

(44)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and product

I have never used this site before but i would certainly recommend. Unlike some online sites I've used before I was proactively communicated with all the way and delivery was on time. We bought a walnut sideboard for our dining room and we are extremely happy with the quality. Will use again!

September 7, 2019
Unprompted review
Rated 5 out of 5 stars

Great service fast delivery

May 31, 2019
Unprompted review
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Reply from Greenway Furniture

Thank you so much for taking the time to review us Asrar and delighted to hear that you're pleased with the service you received. Have a great weekend.

Rated 5 out of 5 stars

Excellent company

Excellent company. Great quality goods and service/communication was amazing. If only more companies acted like this one. Great value too

May 1, 2019
Unprompted review
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Reply from Greenway Furniture

Many thanks for your custom Ian, and indeed for taking the time to provide such positive feedback. Very much appreciated.

Rated 5 out of 5 stars

Impressive

Really impressive customer service from order to delivery. The quality of the bench we ordered actually surpassed our expectations. Very pleased with our purchase!

March 30, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service. I ordered some dining chairs in 3 separate orders. Each time they were delivered promptly and they called to prearrange a delivery day to suit me. The chairs are modern and look great with my Italian style table.

November 1, 2018
Unprompted review
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Reply from Greenway Furniture

Many thanks for taking the time to review us Julie and thank you for your custom. We hope you enjoy your new chairs and accompanying table.

Rated 5 out of 5 stars

Excellent service kept me updated with…

Excellent service kept me updated with delivery progress. Excellent shoe cupboard purchased, delivered exactly as shown online! 10/10

April 24, 2018
Unprompted review
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Reply from Greenway Furniture

Hi Mark. Many thanks for your custom, and for taking the time to review us. Have a great weekend.

Rated 1 out of 5 stars

Unni & Evans were good but

Unni & Evans were good, but I've got fed up of deleting the non stop requests for feedback. Sorry, but I'm sick of them. Please make them stop.

In response to your response. I understand your need for measurement and feedback, but you need to realise that the requests are a part of the customer experience that you are creating. Be careful in your desire to seek feedback that you don't provide a different customer experience to the one you'd ideally want.

April 16, 2018
Unprompted review
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Reply from Greenway Furniture

Hi Alastair. We're sorry to see your one star review. We pride ourselves on trying to provide a high level of service to all customers and use the review system as a measure of this. However, we apologise for any frustration caused by the review invitations.

Rated 5 out of 5 stars

Company kept in touch with us every…

Company kept in touch with us every step of the way. Answered all our queries and the furniture arrived when they said it would. Easy to assemble with clear instructions. Furniture excellent quality and everyone who has visited our home has made such lovely comments about it.
Absolutely thrilled with our purchase.

April 13, 2018
Unprompted review
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Reply from Greenway Furniture

Hello Amanda. Thank you so much for your custom and your kind review - always great to hear such positive feedback. Have a great weekend.

Rated 5 out of 5 stars

Really efficient company

Ordered online, received confirmation of the order straight away.
I was kept informed of every step by email.
I also received information about my delivery day, which was within a few days of my order, and had a phone call when the driver was about 45 minutes away from my house.
Furniture was packaged well, and we are really pleased with it.
Thumbs up from us.

April 13, 2018
Unprompted review
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Reply from Greenway Furniture

Hi Lisa. Thank you so much for your custom, and for taking the time to review us. Have a great weekend.

Rated 5 out of 5 stars

Excellent

Looking at my walnut table now and it is wonderful. Great quality product, great friendly and professional service - I was kept informed all along the way. Delivery was quick and efficient. If I need any more furniture, will definitely use again and would recommend to anyone.

April 12, 2018
Unprompted review
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Reply from Greenway Furniture

Many thanks Hugh and delighted to hear you'd recommend us. All the best.

Rated 5 out of 5 stars

Great service

Great service, very friendly and professional, keeping me updated on the status of my order. Delighted with the quality of the items I ordered, all very well made and look lovely in my living room. Would definitely order from you again!

April 7, 2018
Unprompted review
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Reply from Greenway Furniture

Many thanks for your review Catherine.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, package professionally and easy to assemble

April 4, 2018
Unprompted review
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Reply from Greenway Furniture

Many thanks for your review James, and enjoy your new purchase.

Rated 5 out of 5 stars

Excellent products and impressive customer service

I was very impressed with the overall service. Regular communication via email, phone calls and texts made the process clear. We ordered a bookcase and sideboard which are excellent quality and look impressive in our living room. Initially we had a problem with the sideboard but a replacement was organised very quickly and again with full communication about when it would be delivered. Overall, I would recommend Unni and Evans and would definitely order from them again. Their customer service was A*. Thank you! 😀

March 2, 2018
Unprompted review
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Reply from Greenway Furniture

Many thanks for your custom Clare, and for sparing the time to review us. Pleased we were able to get to you, despite the snow! :-) Please don't hesitate to contact us if we can be of any further assistance in the future, and thanks again.

Rated 5 out of 5 stars

We are so pleased with the television…

We are so pleased with the television unit that you sold to us, which, combined with the new TV is a credit to us and you.
Your service was excellent as was the delivery with packaging which ensured no damage was caused in transit.
Thanks very much
Charles Owen

February 20, 2018
Unprompted review
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Reply from Greenway Furniture

Many thanks for taking the time to leave us feedback Charles, and we're delighted that you're so pleased with the TV unit and service / delivery. All the best.

Rated 5 out of 5 stars

Happy customer

Purchased a dining room table and bench. Everything went as planned. Company very helpful, kept me informed of every development. Delivery very well organised.
The table is solid as a rock, well built and easy to assemble, same for the bench. No skimping on the material or MDF here! Bit darker in colour than the online pictures but it is one of the reclaimed wood ones so a bit of variation is probably expected. Overall can't fault the company and will certainly consider purchasing from them in the future.

February 2, 2018
Unprompted review
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Reply from Greenway Furniture

Many thanks for your custom, and we hope you enjoy your new dining furniture!

Rated 5 out of 5 stars

This is my 2nd order and my 4th item of …

This is my 2nd order and my 4th item of furniture. The quality and service is excellent. Very happy customer

November 24, 2017
Unprompted review
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Reply from Greenway Furniture

Hello Mrs Hobin. We're delighted to hear you're so pleased with your furniture and the service you received. We very much appreciate your repeat business, and please don't hesitate to ask if we can be of any further help in the future.

Rated 5 out of 5 stars

Beautiful dinning room chairs

Great website, easy to order. Delivered when they said they were going to do. Nice friendly staff on the phone. Great quality chairs delivered.

November 14, 2017
Unprompted review
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Reply from Greenway Furniture

Hi Lisa. Thank you so much for your kind words, and indeed for taking the time to review us. We're delighted that you're so pleased with the service and chairs you received!

Rated 5 out of 5 stars

Very pleased

Nice piece of furniture, solid and well finished with a price not much higher than cheap looking laminate. Delivery was quick and easy as their communication was excellent.

November 3, 2017
Unprompted review
Greenway Furniture logo

Reply from Greenway Furniture

Many thanks for your custom Sharon, and indeed for taking the time to leave a review. Enjoy your new furniture!

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