Great products, well packaged. I will enjoy tasting the flavour. Slightly soured by Royal Mails tardy delivery. They missed the 48 hour delivery, by 48 hours! Even though it had arrived at the local... See more
Company replied
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Review summary
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Reviews shaping this summary
i ordered beans not powder so i emailed and they cancelled my order really fast allowing me to reorder powder, unfortunately the house blend just isn't strong enough for what we like. service was fa... See more
Company replied
I love Grind, their coffee is amazing & I also treated myself to the new Grind 2 Coffee Machine which looks the business in my kitchen!! 😍 I have a subscription with very quick + free, packaged well... See more
I’ve been a Grind customer for a long time now, and they never disappoint. I look forward to my monthly iced coffee + coffee bag subscription every single month—it's absolute perfection. What really m... See more
Company details
Information provided by various external sources
Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.
Grind - Shoreditch, London
Written by the company
- Grind at Home.
- Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
- Letter-box friendly.
- We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.
Contact info
8-10 New North Place, EC2A 4JA, London, United Kingdom
- 020 3019 1806
- hello@grind.co.uk
- www.grind.co.uk
4.1
Great
13K reviews
Asks customers to review
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I cannot fault Grind
I cannot fault Grind. Their customer service is great and their coffee even better. My husband and I drink a lot of coffee and consistently theirs is our go to. It’s a bit spendier than some others but not terribly so and life really is too short to drink bad coffee. Their dark editions blend is my top choice.
May 14, 2026
Coffee = Nice
May 13, 2026
Coffee is good, purchiasing it is easy
May 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Grind
Hi,
Thanks so much for your review!
We're so happy to hear that you're loving the coffee! In regards to the delivery experience, we're sorry if your order arrived slower than expected. We usually aim to despatch orders within 1-3 working days with economy shipping and can see that your order took a total of 4 days to be sent out and delivered, which is within our expected delivery timeframe.
We hope this didn't take away too much from your overall experience with Grind, but if you have any further questions or concerns, please email us on shop@grind.co.uk.
Best wishes,
The Grind Team
Grind is great coffee.
Grind is great coffee but their packaging came apart and 1 tin was lost in transit, so we initially gave a 3 star review. However, Grind's response was excellent and within a few days we received a replacement tin free of charge. That's impressive customer service! We have now upgraded our initial review to 5 stars which is well deserved.
May 19, 2026
Reply from Grind
Hey Sally,
Thanks so much for taking the time to leave your review!
We're glad to hear that you're enjoying the coffee, but it's upsetting that you had this issue with the packaging and a part of your order getting lost in transit.
We'll definitely make sure to pass on your feedback regarding the packaging to our fulfilment team and we'd love to help you further, so please email us on shop@grind.co.uk with your order number.
Best wishes,
The Grind Team
Excellent online service.
Used online ordering. Fast delivery, great tasting coffee, their customer services department is polite and very quick to reply and rectify any problems. Would recommend Grind.
April 10, 2026
AVOID GRIND - SCAMMERS
I preordered the grind 2 machine in February for delivery 'early april'. It's now the end of May and it hasn't even been dispatched, I'm absolutely furious.
Endless back and forth with customer service and all I get is made up rubbish about it being delivered the next week, the next week comes and low and behold, no coffee machine, and when customer service is contacted yet again, I hear 'from next week' again, just stop lying to me.
This was, embarrassingly enough, supposed to be a gift. I am absolutely mortified that my gift is currently two months late, and I'm beyond disgusted.
All customer service did was offer a pack of poxy coffee pods that I can't use because they won't deliver the machine!!!!!! Demanded a full refund. AVOID GRIND, I will never order from them again.
SCAMMERS have taken my money and given my nothing in return.
May 23, 2026
Unprompted review
Reply from Grind
Hi Holly-Jane,
We’re really sorry this experience left you feeling so frustrated, we completely understand why. We know how disappointing it’s been waiting so long, especially when this was meant to be a gift.
There have unfortunately been delays with the Grind Two, but we have tried to keep customers updated as timelines changed and we’re sorry for the back and forth along the way. We can see your machine was dispatched as promised by mid-May and is now out for delivery today.
We genuinely appreciate your patience while we worked through these delays, and we’re sorry again that the experience hasn’t reflected the standard we want for our customers.
Trash
Trash. Bought 1kg of whole bean and 227g of dark coffee.
The beans looked like they had lived in an attic for 100 years, dusted is understatement. The taste was poor quality.
Will never use them again. Swerve
March 28, 2026
Unprompted review
Reply from Grind
Hi Paul,
Thanks for leaving your review!
We're so sorry to hear you were left disappointed with your coffee purchase - we roast and ship our coffee as fresh as possible to ensure it provides the best results, so it's upsetting that you were unable to get a good cup of coffee from us this time.
That's not at all the kind of experience we hope for our customers, so we'd really appreciate if you could please email us on shop@grind.co.uk with your order number and the batch number of the coffee, so our team can help you with this further.
Best wishes,
The Grind Team
Nice and fast on the delivery and the…
Nice and fast on the delivery and the products are great for what I wanted. The coffee is a little generic but it's not unpleasant.
April 29, 2026
Reply from Grind
Thanks for the review! Glad to hear everything arrived quickly and that the products suited what you were after 😊 Appreciate the honest feedback on the coffee too - taste is always such a personal thing, but we’re happy to hear it still hit the spot overall!
Ordered & paid in full for Grind 2…
Ordered & paid in full for Grind 2 early April & still no confirmation of a delivery date. Had heard great things about Grind but all they seem able to do is bombard me with marketing for coffee when they can’t even deliver my machine to use it!
May 21, 2026
Unprompted review
Reply from Grind
Hi John,
Really sorry for the delay here!
We do try to be as transparent and clear with timings as possible, but we completely understand how disappointing this wait has been. We appreciate your patience while we work through the backlog and get machines dispatched as quickly as possible.
Best wishes,
Grind team
Best quality coffee in UK
Best quality coffee in UK. I ordered the first time because of the Pokemon tin promotions, then I ordered again because this coffee is really good. I'm not a coffee lover, but my boyfriend is, so he loved it and we're Italian btw, so 100% recommended. I hope they're gonna do a One Piece promotions in the future. I would like to get One Piece tin so I can put my tcg inside lol :)
March 31, 2026
Beans to enjoy
I love the home blend decaff so much! It is smooth and rich.
I also tried the light blend and it is just the right strength if I need a 3rd coffee.
And the Pokemon tins are just the cherries on the top.
It was easy to order from the website and the delivery was prompt.
May 9, 2026
Reply from Grind
Aw love this 😄 So glad you’re enjoying the coffees, and the Pokemon tins too! Thanks so much for the lovely review ☕️
Hasn't been delivered
May 12, 2026
Reply from Grind
Hi Richard,
Really sorry to hear this.
We can see that your order was dispatched on time from our side, but unfortunately it looks like there’s been a delay with the courier while in transit. The latest tracking update shows that it’s currently out for delivery.
If it hasn’t arrived by the end of tomorrow, please do get back in touch with us at shop@grind.co.uk and we’ll be more than happy to help further and get this sorted for you.
Bought the pokemon collab items
Bought the pokemon collab items. Items weren’t wrapped nicely to prevent them from scrapping one another. Everything’s scratched. And it isn’t cheap either.
April 14, 2026
Reply from Grind
Hi Khong,
Really sorry to hear this, especially with a limited collaboration collection, we completely understand how disappointing that must have been.
This definitely isn’t the standard we want our products arriving in, and we’ll be feeding this back to our warehouse team as the items should have been better protected in transit to avoid scratching.
Please drop us a message at shop@grind.co.uk with your order number and some photos of the damage, and we’ll be happy to look into this and help get it sorted for you.
Always been pleased with our grind…
Always been pleased with our grind subscription. Great coffee, sustainable and good value for money. Long may our relationship continue.
May 15, 2026
Reply from Grind
Love to hear this - thanks so much for the support 😊 Really glad you’re enjoying the coffee and subscription, and we hope the relationship continues for a long time too!
I placed my order May 15th and it still…
I placed my order May 15th and it still hasn’t shipped by May 20th and no communication other than an automated email today (May 20th) asking me to review my purchase! Wish I was able yo review it - still waiting!
May 15, 2026
Reply from Grind
Hi Una,
Really sorry for the frustration caused here.
We did mention at checkout and in the order confirmation email that we had a warehouse closure over the weekend, which meant some orders could see a slight dispatch delay during this period.
That said, we completely understand how disappointing it is to receive a review request before your coffee has even arrived.
I can see that your order has now been dispatched and is currently with Royal Mail for delivery, so it should be with you very soon. We’d genuinely love to hear what you think once you’ve had the chance to try the coffee ☕️
Reply from Grind
Hi Jess, thanks for the kind words! Hope the travel mugs are getting plenty of use 😊
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