Grind Reviews 

12,951
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 1,567 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, particularly the coffee, highlighting its amazing taste and variety. Many appreciate the prompt delivery service and the excellent packaging that ensures items arrive in perfect condition. The customer service is frequently described as fantastic, with staff being helpful, responsive, and passionate about their offerings. However, some customers experienced issues with delivery times, noting delays or problems with the delivery carrier. A few reviewers also reported problems with certain products, such as coffee pods not working correctly in machines or machines breaking down. There were also occasional mentions of dissatisfaction with specific coffee flavors or the policy regarding free promotional items.

What people talk about most

Product

People report positive experiences with the product, often praising the coffee's amazing taste, quality, and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the amazing taste and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising its speed and efficiency,... See more

Order

Customers had ambiguous experiences with order, with many praising the ease and efficiency of placing orders... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team for being responsive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great products, well packaged. I will enjoy tasting the flavour. Slightly soured by Royal Mails tardy delivery. They missed the 48 hour delivery, by 48 hours! Even though it had arrived at the local... See more

Company replied

Rated 4 out of 5 stars

i ordered beans not powder so i emailed and they cancelled my order really fast allowing me to reorder powder, unfortunately the house blend just isn't strong enough for what we like. service was fa... See more

Company replied

Rated 5 out of 5 stars

I love Grind, their coffee is amazing & I also treated myself to the new Grind 2 Coffee Machine which looks the business in my kitchen!! 😍 I have a subscription with very quick + free, packaged well... See more

Rated 5 out of 5 stars

I’ve been a Grind customer for a long time now, and they never disappoint. I look forward to my monthly iced coffee + coffee bag subscription every single month—it's absolute perfection. What really m... See more


Company details

  1. Coffee Store
  2. Coffee Machine Supplier
  3. Coffee Roasters
  4. Coffee Shop
  5. Coffee Stand
  6. Coffee Wholesaler

Information provided by various external sources

Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.

Grind - Shoreditch, London

Written by the company

Grind at Home.
Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
Letter-box friendly.
We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.

Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

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4.1

All reviews

(12,951)

1,464 reviews in the last 12 months

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Rated 5 out of 5 stars

Been looking at this coffee for some…

Been looking at this coffee for some time and decided to give it a go so tried the House blend. The great news is they supply decaffeinated beans too. I’ve struggled to find a decaf as nice as my morning caffeinated. This is so yippee. Not the cheapest but equally not the most expensive either plus there are savings to be had with subscriptions. Delivery was quick. Packet easy to store with everything eco friendly. I certainly will be ordering from Grind again.

May 17, 2026
Rated 4 out of 5 stars

I bought the Pokemon cup

I bought the Pokemon cup, but when it delivered I found out that is bit scratch at the btm of the cup and the colour is fade, which I'm super not happy about it😕 I mean such expensive, how can the quality so poor?!
update: I'm very grateful to Grind for contacting me after seeing my review and sending me a new mug. Their service was excellent! However, I must point out that the new mug still has some paint chips and dents. Of course, this could be a product quality issue or a shipping problem. I originally wanted to change it to 5 stars, but since the mug is still unsatisfactory, I can only give it 4 stars. Even so, I'm still willing to continue supporting their business in the future, and I hope they can find a better manufacturer for their future collaborations!

April 8, 2026
Grind logo

Reply from Grind

Hi Kraus,

Thanks for taking the time to leave a review, and we're really sorry to hear this was your experience.
We completely understand how disappointing it must have been to receive your Pokémon Cup and find scratches and fading, especially when it was something you were excited about receiving.
This certainly isn't the quality we aim to deliver, and we're sorry that your cup arrived in this condition. We'd love the opportunity to make this right and take a closer look at what happened.
If you haven't already, please reach out to our customer experience team on shop@grind.co.uk with a few photos of the cup and we'll be happy to help.
We appreciate you bringing this to our attention and hope we can turn things around for you.

Rated 4 out of 5 stars

Good quality but small dents in tin

I'm really impressed with the Mew tin and the coffee is quite nice.

The Eevee bundle looks really good. However I am slightly disappointed that there are two small dents in the tin. This is clearly a shipping issue as they were only wrapped in a box. Personally I would wrap in bubble wrap as well just for the extra protection.

Other than that I am very happy with the quick delivery and quality of the tins and coffee.

May 21, 2026
Rated 4 out of 5 stars

Quick delivery product seems decent

Quick delivery product seems decent, jar is a bit thin for the price but ok considering u get coffee with it too. Not tried it as is a present but smells good

May 15, 2026
Grind logo

Reply from Grind

Really glad to hear delivery was quick and that you're happy with the product overall. We appreciate the honest feedback on the jar too - that's really helpful for us to hear, and we'll pass it on to the team.

Hope your gift goes down well when it's opened!

Thanks again,

Rated 2 out of 5 stars

The coffee capsules dont work properly…

The coffee capsules dont work properly as they dont fit properly in my nescafe machine that id brought from the neacafe shop. I emailed before hand to make sure, and the team were quick at getting back to me, but they couldn't give me a straight answer to whether my machine was compatible. I understand that it wasn't a guarantee that they would fit, but if coffee pods from the B&M fit and work in my machine, then why don't the pods from a 'better' brand work in it?

January 1, 2026
Grind logo

Reply from Grind

Hi Tegan,

Thank you for taking the time to leave a review, and we're sorry to hear you've had trouble using our pods.
Our pods are designed to be compatible with original Nespresso® machines, and we also test them extensively in our own machines. Unfortunately, with the wide range of pod machines available, we can't guarantee compatibility with every model on the market, which is why our team was unable to provide a definitive answer before purchase.
We completely understand your frustration, especially if other compatible pods have worked in your machine previously. While our pods meet Nespresso® compatibility standards, some machines can vary in how they interact with third-party capsules.
We're sorry this was your experience and appreciate your feedback, as it helps us continue to improve the information we provide to customers.

Rated 4 out of 5 stars

The coffee is the best I've ever tried

The coffee is the best I've ever tried. There was a delay in delivery from ordering due to stocktake/busyness, but no one died, and we remained calm.

May 15, 2026
Grind logo

Reply from Grind

We’re absolutely thrilled to hear it’s the best coffee you’ve ever tried - that really means a lot to us.

Sorry again for the slight delivery delay, and we really appreciate your patience while we got through a busy period.

Glad the coffee was worth the wait! ☕️

Thanks again,

Rated 3 out of 5 stars

Delivery fast the only problem is every…

Delivery fast the only problem is every tin has dents round the bottom one has a tiny scratch I brought these to keep as new but unfortunately there not perfect condition

May 22, 2026
Grind logo

Reply from Grind

Hey Sophie, thanks for leaving a review, although I'm really sorry to hear that your tin has arrived in this condition.

Please could you send a photo of the damaged tin, along with your order number, to shop@grind.co.uk. This will help us assess the issue quickly and arrange the best solution for you.

We sincerely apologise for the inconvenience and appreciate your patience while we sort this out!

Best wishes,
The Grind Team

Rated 5 out of 5 stars

Absolute recommendation for products and company

I have been ordering at Grind for at least a year now and they are my go to coffee company 💪☕

I stumbled across their house blend coffee at Waitrose one time and could not find their in any local supermarket, so resorted to ordering via their website. I now have a subscription setup, I use their loyalty rewards too and recommend their coffee to friends and colleagues regularly.

I find the acidity and bitterness of the coffee to be the most balanced of any brand I have tried to date and every cup comes out as a welcome reward for the start of a day or as an afternoon treat.

I love all the extras I can order from them, like the coffee tins. The rewards also feel valuable, since free coffee of a brand I already love is just fab :-)

I have only needed to contact customer support once and my issue got resolved fairly quickly.

Absolute recommendation and if in doubt order a small taster first.

April 3, 2026
Rated 5 out of 5 stars

Bad delivery

After the Royal Mail delivery person put my delivery in the garden waste bin which was full of wet grass... I emailed Grind with pictures and immediately sent me a replacement bag of beans.
Great service

May 21, 2026
Rated 1 out of 5 stars

Grind doesn't give a 💩

I have a bean to cup coffee machine which is totally unacceptable for ground coffee, i was at first impressed with grind coffee but after several deliveries I received a 1Kg bag of ground coffee even though I had ordered beans when I contacted grind to explain i was met by a brick wall as apparently the order was placed by me personally, seriously why would I order ground coffee if my machine doesn't accept ground coffee.
i had no option but to place the ground coffee in a bin it might well as been the money itself (£28)!!!!

May 26, 2026
Unprompted review
Grind logo

Reply from Grind

Hi Martin,

Thank you for taking the time to share your feedback, and we’re really sorry to hear how disappointed you’ve been with your recent experience.

We completely understand how frustrating it must have been to receive ground coffee when you use a bean-to-cup machine, especially after previously enjoying your Grind deliveries.

Having reviewed the account, we can see that changes were made to the subscription on the 1st April and the selected product was updated from whole beans to a 1kg bag of ground coffee by yourself.

We never want any customer to feel unheard or disappointed after reaching out to us, so we’re genuinely sorry this experience left you feeling that way.

We really appreciate the support you showed us prior to this and are sorry to see you go. We’ll also be feeding this back internally as feedback around the subscription experience and communication.

Rated 2 out of 5 stars

We managed to get our order in the end

We managed to get our order in the end, after they resent my order. First time, the order was sent through Evri and got lost. Their after sales service was more difficult to reach out to than necessary, but helpful and engaging after that, hence the two stars.
We will not be ordering from them again, at least until we can see that they would send through a reputable shipping company.

May 21, 2026
Grind logo

Reply from Grind

Hi Sergio,

Thank you for taking the time to leave a review.
We're sorry to hear that your original order was lost in transit, although we're pleased our team was able to help and arrange a replacement for you.
We understand that delivery experiences can have a big impact on how you feel about a brand. While Evri is one of the delivery partners we use, we do also offer alternative delivery options, including Royal Mail, which can be selected at checkout on eligible orders.
We appreciate your feedback regarding both the delivery experience and the ease of contacting our support team. We're always looking for ways to improve, and comments like yours help us do that.

Rated 4 out of 5 stars

It was alright Not very fast delivery

It was alright Not very fast delivery

May 21, 2026
Grind logo

Reply from Grind

Hey Harriett,

Thanks for taking the time to leave your review!

We're sorry if your order was delivered later than expected. We usually aim to despatch orders within 1-3 working days, but it seems that you've ordered during our stock take, which meant that shipping was slightly delayed across the platform. We've notified all affected customers, but of course we apologise if you've missed this notice.

We hope you're happy with your order, but if there's anything else we can do for you, please don't hesitate to contact us on shop@grind.co.uk.

Best wishes,
The Grind Team

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