Great products, well packaged. I will enjoy tasting the flavour. Slightly soured by Royal Mails tardy delivery. They missed the 48 hour delivery, by 48 hours! Even though it had arrived at the local... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
i ordered beans not powder so i emailed and they cancelled my order really fast allowing me to reorder powder, unfortunately the house blend just isn't strong enough for what we like. service was fa... See more
Company replied
I love Grind, their coffee is amazing & I also treated myself to the new Grind 2 Coffee Machine which looks the business in my kitchen!! 😍 I have a subscription with very quick + free, packaged well... See more
I’ve been a Grind customer for a long time now, and they never disappoint. I look forward to my monthly iced coffee + coffee bag subscription every single month—it's absolute perfection. What really m... See more
Company details
Information provided by various external sources
Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.
Grind - Shoreditch, London
Written by the company
- Grind at Home.
- Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
- Letter-box friendly.
- We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.
Contact info
8-10 New North Place, EC2A 4JA, London, United Kingdom
- 020 3019 1806
- hello@grind.co.uk
- www.grind.co.uk
4.1
Great
13K reviews
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I didn’t get what I ordered
I didn’t get what I ordered! I was supposed to get a mix with some decaf but didn’t receive them!! Coffee was nice though.
May 31, 2026
Reply from Grind
Hi Ross,
Thank you for taking the time to leave a review, and we're glad to hear you enjoyed the coffee!
Having checked the order, we can see that the selection placed was Dark, Dark and Extra Dark pods, rather than a mix containing Decaf. That said, we'd be more than happy to take another look and make sure everything is as expected.
If you'd like us to investigate further, please get in touch with us at shop@grind.co.uk and our team will be happy to help.
Ordered for my partner and he loves it
May 31, 2026
Well packed and no issues with…
Well packed and no issues with delivery.
Happy with the items I ordered ☺️
May 24, 2026
Grind House versus Light Blend 😂
I have using Grind coffee in ground and pods for a couple of years (house blend) and thought for I would try your light blend. I absolutely love this blend might consider changing to for the pods
May 31, 2026
Absolutely fantastic customer service
Absolutely fantastic customer service! I am a relatively new customer and any issue has been dealt with in a friendly and very efficient manner. Not only is the coffee great but so is the service! Thank you to the team! Very highly recommended!
May 30, 2026
You no longer have a phone line
You no longer have a phone line, or more accurately you do not answer it anymore, which is a backward step having spoken to helpful people before when things went wrong with the on line ordering.
May 24, 2026
Reply from Grind
Hi Mr Hicks,
Thank you for taking the time to leave your feedback.
While we haven't operated a phone line for quite some time now, feedback like yours is incredibly important. We're always looking at how we can make it easier for customers to get the support they need, and understanding what channels our customers value most helps shape those conversations.
Thank you again for sharing your experience with us, and we'll be sure to pass your feedback on to the wider team.
Please be assured you are able to still reach out to us on shop@grind.co.uk and we will be happy to help!
Love the coffee
Love the coffee. Have several flavours on subscription. So easy to set up and edit through the app if you need to.
August 2, 2025
Minor glitsch
I have a Grind Nespresso machine.
It stopped working for a few days. I unplugged it and didn't use it for a week. It now works again.
I did contact customer support who were slow to react.
June 2, 2026
Unprompted review
Reply from Grind
Hi Mark,
We're sorry to hear you've had trouble with your Grind Two machine.
We've looked into this and can see that we responded to your enquiry on Wednesday requesting a short video of the issue and the machine's serial number so that we can troubleshoot and arrange the most appropriate solution for you.
We haven't yet received this information, but we're keen to get this resolved as quickly as possible. As soon as you reply with the requested details, our team will be able to investigate further and help get things sorted.
We look forward to hearing from you soon.
Best wishes,
The Grind Team
Easy to order and good saving
Easy to order and good saving
Site is easy to navigate and discount code meant a good saving. The coffee pods are great, being compostable, and the coffee itself is excellent.
May 30, 2026
Prompt delivery of delicious coffee
As usual the order arrived promptly and undamaged. I’m really happy that Grind use Royal Mail Parcel Force for their deliveries, as they are so reliable. It goes without saying (but I will) the coffee is utterly delicious. Besides using the ground coffee I’ve also started using the instant coffee and this has gone down well with family and friends. Unfortunately I personally can’t afford to always serve them with the ground coffee and the instant coffee is just as smooth and delicious as the ground coffee and I have started having the decaf instant coffee in the evening. I have to say that I’ve found the instant coffee is far more enjoyable to drink than any other instant coffee I have tried. Several family members and friends have now asked for tins of the instant coffee as gifts.
May 29, 2026
Long wait for machine and a very weak house blend coffee
Delivery was 10 weeks, but I believe this was out of the hands of Grind. We were promised an extra complimentary box of coffee because of our long long wait for the machine, we picked the coffee but it hasn’t arrived. The coffee that we picked to come with the machine is too weak.
May 28, 2026
Reply from Grind
Hey Jill,
Thanks so much for taking the time to leave your review, and I’m really sorry to hear this!
I’m glad to hear you’ve now received your pre-ordered machine, although I’m sorry it took longer than expected. I’m also really sorry about the missing complimentary coffee and that the blend you received isn’t quite right for you.
If you can drop us a quick message with your order details, I’ll happily look into the missing box and get this sorted for you right away.
Thanks again for your patience, and sorry again for the inconvenience!
I have not had delivery of my order
May 29, 2026
Reply from Grind
Hi Hilda, thanks for your review although sorry to hear!
It looks like your order is due for delivery tomorrow (Fri 5th June), but do feel free to reach out to us over at hello@grind.co.uk for more information!
Reply from Grind
Thanks so much for the lovely review!
Really glad you're enjoying the pods, and that the ordering process was quick and easy too - that's exactly what we aim for.
Appreciate you taking the time to share this!
Great service.
I had to contact customers services and they resolved my issue very quickly. Really lovely to deal with and very professional.
Thank you very much.
June 1, 2026
Unprompted review
Reply from Grind
Hi there, thanks for your review although sorry to hear you've been disappointment with your pods - that's definitely not what we want for you! If you could please reach out to us over at hello@grind.co.uk as we really want to make this right.
I had tried Cold Brew and loved it
I had tried Cold Brew and loved it, so decided to order more as local supermarket out of stock. It was easy to order online, competitive price and delivered quickly.
May 27, 2026
Coffee is great as usual
Coffee is great as usual and the service is prompt and good from the Grind side.
May 19, 2026
Good Quality coffee and tin was…
Good Quality coffee and tin was impressed with how Quick delivery was will use again
May 25, 2026
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