Great products, well packaged. I will enjoy tasting the flavour. Slightly soured by Royal Mails tardy delivery. They missed the 48 hour delivery, by 48 hours! Even though it had arrived at the local... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
i ordered beans not powder so i emailed and they cancelled my order really fast allowing me to reorder powder, unfortunately the house blend just isn't strong enough for what we like. service was fa... See more
Company replied
I love Grind, their coffee is amazing & I also treated myself to the new Grind 2 Coffee Machine which looks the business in my kitchen!! 😍 I have a subscription with very quick + free, packaged well... See more
I’ve been a Grind customer for a long time now, and they never disappoint. I look forward to my monthly iced coffee + coffee bag subscription every single month—it's absolute perfection. What really m... See more
Company details
Information provided by various external sources
Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.
Grind - Shoreditch, London
Written by the company
- Grind at Home.
- Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
- Letter-box friendly.
- We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.
Contact info
8-10 New North Place, EC2A 4JA, London, United Kingdom
- 020 3019 1806
- hello@grind.co.uk
- www.grind.co.uk
4.1
Great
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All good… very pleased
June 21, 2026
Arrived in plenty of time and has…
Arrived in plenty of time and has always been reliable for delivery and taste!
June 21, 2026
I have made a few orders from Grind now…
I have made a few orders from Grind now and everyone has gone smoothly. We like their house blend coffee which suits our taste. In this hot weather spell we have especially been enjoying the cans of iced oat vanilla latte.
June 21, 2026
Best coffee at home EVER!
Website was so easy to navigate. The bundles were great value and it all arrived in perfect condition. The coffee itself is absolutely amazing. I’m so picky with coffee and the light roast is so good. I’ve even purchased the decaf so I can have an extra few cups throughout the day 😊
June 20, 2026
Super Quick delivery
Super Quick delivery, easy to shop around on the website and great value - would recommend :)
June 21, 2026
Great coffee and fast delivery!
June 21, 2026
Definitely recommend
Quick delivery and lovely gift set - the paper lining the tin and coffee packet was placed in had a tear in the midle but it was minimal. The gift was loved and looked very lush, thank you!
June 13, 2026
Great coffee
Great coffee, happy with the this too. Made a mistake on one order and sent a replacement no problem
April 18, 2026
So helpful and quick delivery
Had slight damage to my travel mug but the team at Grind fixed it straight away. Thank you for being so helpful and quick!
June 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery was quite slow between being…
Delivery was quite slow between being placed and actual delivery.
Flavoured pods smell lovely but very little actual taste and the flavour is a bit burnt (for medium roast).
June 20, 2026
Reply from Grind
Thanks for taking the time to leave us a review!
We're sorry to hear your order took longer than expected to arrive and that the flavoured pods weren't to your taste. We'd love to learn a bit more, so please do get in touch with us at shop@grind.co.uk and we'll be happy to help further, as well as pass your feedback onto our Roastery team.
Top products and top service
June 25, 2026
Grind's decaf coffee has been a great…
Grind's decaf coffee has been a great discovery. Love it!! Easy to order and quick, well- packaged delivery.
June 18, 2026
Ordered but still not received
Ordered a couple of weeks ago and still not received. It has done the rounds of several Royal Mail depots according to the App. Have made several calls/visits to Royal Mail. Just found out they have prematurely returned it to you. This was a birthday present. Not a good experience with Royal Mail. However Grind has been brilliant and already rearranged the order. 🤞
June 11, 2026
Reply from Grind
Hi Pete,
We're very sorry to hear about your experience and appreciate how disappointing this must have been, especially as the order was intended as a birthday present.
Unfortunately, once an order is in the hands of the courier, we're reliant on the information and service they provide. While we do our best to help when issues arise, we understand how frustrating it is when a parcel is delayed and then returned unexpectedly.
Having reviewed your order, we can see that a replacement has already been arranged and sent out. We hope this reaches you promptly and helps put things right. If you haven't received the replacement, please get in touch with our team and we'll be happy to look into it for you.
Thank you for your patience, and again, our apologies for the inconvenience caused.
Very good coffee efficiently delivered
Very good coffee efficiently delivered, love the tin too!
June 12, 2026
I ordered the wrong coffee in error
I ordered the wrong coffee in error, totally my fault but contacted them and it was sorted out promptly, so impressed that here is a company that really cares about its customer. I applaud you . . . . Oh and your coffee is pretty good too. . . . . Thank you 😀
June 19, 2026
Unprompted review
The coffee is good quality and I like i…
The coffee is good quality and I like i can buy big bags of beans to grind as needed. I think the subscription model can be useful but I prefer to order as and when because how much coffee we drink and what kind of coffee we drink changes throughout the year. My only slight criticism would be that the dark blend isn't quite strong enough in flavour like espresso usually is, so I wouldn't order that again but the house blend for filter/cafetiere coffee is great.
June 18, 2026
Dreadful company - do not give your hard earned money to them
Grind2 machine did not work first time used. No telephone number to speak to someone about this. E mails with customer services slow and fruitless. Company currently refusing to provide details of how to return the product, confirm they will pay postage and provide details of how to make a complaint. Have never in my life dealt with such an awful, shoddy company. Do not purchase a coffee machine from this company - you will live to regret it.
June 19, 2026
Unprompted review
Reply from Grind
Hi Sue,
We're sorry to hear that you've been disappointed with your experience.
We have replied to your emails and are continuing to work with you to resolve this matter. We understand how frustrating it is when a product doesn't perform as expected, particularly on first use.
We do have established returns and complaints procedures in place, and our team is available to guide you through the next steps. We're committed to finding a suitable resolution and have been responding to your queries as quickly as possible.
We appreciate your patience and hope to resolve this for you soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.