Groomit Reviews 294

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their professionalism, experience, and caring approach, often highlighting their ability to make pets feel comfortable. The convenience of mobile grooming is a significant advantage for many, and the booking process is generally described as easy and transparent. Many people are very satisfied with the quality of the grooming, noting that their pets look great and are happy after the service. However, some people were dissatisfied with the service and product quality, reporting issues such as incomplete grooming, pets not being shaved properly, or receiving cuts that were too short or sloppy. There were also instances where groomers arrived late or were no-shows, leading to frustration and inconvenience for some customers. A few other people also felt that the services they paid for were not fully delivered, such as pets not receiving all the promised treatments.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising groomers for their professionalism,... See more

Service

People report ambiguous experiences with service. Many customers praise the convenience and quality,... See more

Product

Consumers find the product to be ambiguous. While many appreciate the convenience and the positive experience... See more

Booking process

Users describe ambiguous interactions with the booking process. While many found it quick, easy, and... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers were pleased, stating their pets... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got really lucky when Kimberly was assigned to my “Copper” by Groomit. This was Copper’s first grooming experience and I felt such a huge relief that it appears Copper was very comfortable with Kimb... See more

Rated 5 out of 5 stars

My groomer Alberto always comes on time ,is professional and very knowledgeable about grooming little Bobbie. By offering mobile grooming for me is very helpful as I am my husband's fulltime caregiv... See more

Rated 5 out of 5 stars

My dog got the cutest haircut he's ever had in the two years I've owned him, and despite coming back from groomers in the past acting uncomfortable and anxious, he came out of that grooming van the ha... See more


Company details

  1. Pet Store

Information provided by various external sources

When it comes to dog grooming in New York City, grooming your dog at home with Groomit is your best choice. Our NYC in-home dog grooming service is convenient, safe, thorough, and offers the least amount of stress for your dog when it comes time to sit through another dog haircut! Schedule convenient within the Groomit App


Contact info

4.1

Great

TrustScore 4 out of 5

294 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Perfect grooming

Christian knows what he’s doing. My dog, who always hated being groomed, runs to Christian when he sees him.
Haircut is always perfect and you can tell that Christian takes his time.

October 22, 2025
Rated 4 out of 5 stars

Good Experience but Pricey

This was great, but the pricing is a little too high for us. Our groomers were fabulous, and Sir Bentley enjoyed the experience. I was a little anxious after reading some of the reviews, but our groomer was fantastic. I tried to tip them, but the Zelle didn't work. I would use it again, but it is pricey.

October 15, 2025
Rated 5 out of 5 stars

Convenience is worth the extra cost

My groomer Alberto always comes on time ,is professional and very knowledgeable about grooming little Bobbie. By offering mobile grooming for me is very helpful as I am my husband's fulltime caregiver. This saves me time and is convenient. It costs more but is worth it in my case.

October 21, 2025
Rated 5 out of 5 stars

I got really lucky when Kimberly was…

I got really lucky when Kimberly was assigned to my “Copper” by Groomit. This was Copper’s first grooming experience and I felt such a huge relief that it appears Copper was very comfortable with Kimberly. I can’t wait until my “Penney” is old enough to also have her first grooming experience. Goes without saying, we will only use Groomit and will always request Kimberly.

October 19, 2025
Rated 3 out of 5 stars

The groomers were pretty good

The groomers were pretty good - but I paid them $60 cash for the flea treatments and a $40 tip. Then on 10/20 I was charged $60 from my bank account. I have emailed and texted and have not received a refund. Please cancel my Nov 16th appointment.

October 19, 2025
Rated 5 out of 5 stars

Less anxiety for our cat!

It is not only convenient to have a mobile pet grooming service, but it saves our cat from all the anxiety of car travel. Plus, our groomer, Dana is amazing!

October 15, 2025
Rated 3 out of 5 stars

Great groomer, not so great service.

Firstly, my groomer was great. Communicated well, showed up when expected and did a great job.
The service however was not great. I created my account and completed my profile with me and my dogs info. My groomer showed up expecting a cat. I don’t know where or how I booked a cat groom for my dog but it happened.
To remedy this they cancelled the appointment I already paid for, 5 to 7 business days to be refunded. They then booked and charged my for the new appointment. That was last Saturday. It is now Friday and still no refund.
Again, the groomer did great. But I want my money back.

October 18, 2025

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