Groomit Reviews 294

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their professionalism, experience, and caring approach, often highlighting their ability to make pets feel comfortable. The convenience of mobile grooming is a significant advantage for many, and the booking process is generally described as easy and transparent. Many people are very satisfied with the quality of the grooming, noting that their pets look great and are happy after the service. However, some people were dissatisfied with the service and product quality, reporting issues such as incomplete grooming, pets not being shaved properly, or receiving cuts that were too short or sloppy. There were also instances where groomers arrived late or were no-shows, leading to frustration and inconvenience for some customers. A few other people also felt that the services they paid for were not fully delivered, such as pets not receiving all the promised treatments.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising groomers for their professionalism,... See more

Service

People report ambiguous experiences with service. Many customers praise the convenience and quality,... See more

Product

Consumers find the product to be ambiguous. While many appreciate the convenience and the positive experience... See more

Booking process

Users describe ambiguous interactions with the booking process. While many found it quick, easy, and... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers were pleased, stating their pets... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got really lucky when Kimberly was assigned to my “Copper” by Groomit. This was Copper’s first grooming experience and I felt such a huge relief that it appears Copper was very comfortable with Kimb... See more

Rated 5 out of 5 stars

My groomer Alberto always comes on time ,is professional and very knowledgeable about grooming little Bobbie. By offering mobile grooming for me is very helpful as I am my husband's fulltime caregiv... See more

Rated 5 out of 5 stars

My dog got the cutest haircut he's ever had in the two years I've owned him, and despite coming back from groomers in the past acting uncomfortable and anxious, he came out of that grooming van the ha... See more


Company details

  1. Pet Store

Information provided by various external sources

When it comes to dog grooming in New York City, grooming your dog at home with Groomit is your best choice. Our NYC in-home dog grooming service is convenient, safe, thorough, and offers the least amount of stress for your dog when it comes time to sit through another dog haircut! Schedule convenient within the Groomit App


Contact info

4.1

Great

TrustScore 4 out of 5

294 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Service

The service is convent and can watch while your dog is being groomed. I have had the service twice and each time groomer has been great. I strongly recommend your service.

October 17, 2025
Rated 5 out of 5 stars

A very confident thumbs up

Great experience. Easy to book. Groomer was absolutely lovely and I could tell that she enjoys her job because the kitten looked adorable! Definitely recommend!!!!

October 9, 2025
Rated 2 out of 5 stars

I thought I had chosen a good groomer…

I thought I had chosen a good groomer who understood me and what was important to me and my pet. I purchased my pet because of her full, Flowing hair. Her hair is everything to me. I had the dog 5 months before getting her hair groomed and the only place matted badly was underneath her tummy. I was okay with shaving the tummy. Two months later, the groomer feels her hair is matted too bad for combing again, the groomer felt she needed to shave her all over. I agreed to it, but I felt like she didn’t try to save my baby’s hair. I felt like she was looking for an easy route to do her job. I was devastated with the hair cut. My dog looked liked she was malnourished with shaving her hair so low. we pay too much money for a cheap looking haircut on our babies.

October 13, 2025
Rated 5 out of 5 stars

day spa fit for a prince

Called last minute and was able to get a same day appointment. Ocean arrived on time. He listen to my request and made my maltipoo look even cuter than before.

October 5, 2025
Rated 5 out of 5 stars

My groomer

My groomer, Renee, seemed to really like my fur baby, Snuggles, and made him feel comfortable. She gave him a really nice cut and she reached out to me to make sure that I knew that he was doing well because this was our first time using this service. I appreciated the great customer service.

October 10, 2025

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