Groomit Reviews 294

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their professionalism, experience, and caring approach, often highlighting their ability to make pets feel comfortable. The convenience of mobile grooming is a significant advantage for many, and the booking process is generally described as easy and transparent. Many people are very satisfied with the quality of the grooming, noting that their pets look great and are happy after the service. However, some people were dissatisfied with the service and product quality, reporting issues such as incomplete grooming, pets not being shaved properly, or receiving cuts that were too short or sloppy. There were also instances where groomers arrived late or were no-shows, leading to frustration and inconvenience for some customers. A few other people also felt that the services they paid for were not fully delivered, such as pets not receiving all the promised treatments.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising groomers for their professionalism,... See more

Service

People report ambiguous experiences with service. Many customers praise the convenience and quality,... See more

Product

Consumers find the product to be ambiguous. While many appreciate the convenience and the positive experience... See more

Booking process

Users describe ambiguous interactions with the booking process. While many found it quick, easy, and... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers were pleased, stating their pets... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got really lucky when Kimberly was assigned to my “Copper” by Groomit. This was Copper’s first grooming experience and I felt such a huge relief that it appears Copper was very comfortable with Kimb... See more

Rated 5 out of 5 stars

My groomer Alberto always comes on time ,is professional and very knowledgeable about grooming little Bobbie. By offering mobile grooming for me is very helpful as I am my husband's fulltime caregiv... See more

Rated 5 out of 5 stars

My dog got the cutest haircut he's ever had in the two years I've owned him, and despite coming back from groomers in the past acting uncomfortable and anxious, he came out of that grooming van the ha... See more


Company details

  1. Pet Store

Information provided by various external sources

When it comes to dog grooming in New York City, grooming your dog at home with Groomit is your best choice. Our NYC in-home dog grooming service is convenient, safe, thorough, and offers the least amount of stress for your dog when it comes time to sit through another dog haircut! Schedule convenient within the Groomit App


Contact info

4.1

Great

TrustScore 4 out of 5

294 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

What made me pick a 5 is the groomers…

What made me pick a 5 is the groomers that I pick and continue to stay with them because if you pick someone new, you don't know if that one is gonna be loyal or do their job.Some relate some cancels at the last minute, at least with the groomer.You have you have an agreement with them?And they understand they take their job seriously.You can tell when you continue to work with the same groomer

October 8, 2025
Rated 5 out of 5 stars

Great grooming

Great grooming. My dog came back clean, smelling good and perfectly deshedded. I would 100% use Groomit and groomer again.

October 4, 2025
Rated 5 out of 5 stars

Incredible

My dog got the cutest haircut he's ever had in the two years I've owned him, and despite coming back from groomers in the past acting uncomfortable and anxious, he came out of that grooming van the happiest I've seen him. Easy to book, transparent pricing, incredibly kind groomer - I can't recommend Groomit enough.

October 10, 2025
Rated 5 out of 5 stars

The groomer was extremely patient and…

The groomer was extremely patient and attentive to my dog he set up his work station and got to work my dog was comfortable with him. My dog was terribly matted in different places for the 1st time in ten years so I was nervous but he took care of my dog. I was very pleased with the service and I will do business with them again

October 1, 2025
Rated 1 out of 5 stars

I was disappointed with his haircut

I was disappointed with his haircut. His face was cut extremely too short and sloppy. I don’t even know if his nails were trimmed and buffed or if he had an anal expression done. It cost too money to have questions and not to be satisfied with the outcome.

October 7, 2025
Rated 5 out of 5 stars

She knows exactly how to handle my…

She knows exactly how to handle my Maltese's thick coat, tailoring it to the weather and my preferences. The real magic is the bond she shares with my dog, Nico. After 14 years, she's a keeper!

October 3, 2025

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