Groomit Reviews 

299
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and caring, ensuring their pets are comfortable and happy. Many people highlight the excellent, convenient mobile service and the thorough, gentle care provided. Reviewers are very pleased with the product, often noting their pets receive great haircuts and look wonderful after appointments. However, some customers noted pricing can be quite expensive, with unexpected increases. Others felt customer service was unhelpful or rude. Some reported issues with groomers being late, not showing up, or providing unsatisfactory care, such as shaving pets against instructions or resulting in adverse outcomes.

What people talk about most

Staff

Clients share positive opinions on staff, with many praising groomers for their professionalism, kindness,... See more

Service

Customers had positive experiences with service, often praising the convenience and quality of the grooming... See more

Price

Users describe ambiguous interactions with price, with some finding it a little pricey but worth the... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing dissatisfaction due to... See more

Product

Customers consistently note positive experiences with the product, with many expressing satisfaction and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was great, but the pricing is a little too high for us. Our groomers were fabulous, and Sir Bentley enjoyed the experience. I was a little anxious after reading some of the reviews, but our gro... See more

Rated 5 out of 5 stars

I got really lucky when Kimberly was assigned to my “Copper” by Groomit. This was Copper’s first grooming experience and I felt such a huge relief that it appears Copper was very comfortable with Kimb... See more

Rated 5 out of 5 stars

My dog got the cutest haircut he's ever had in the two years I've owned him, and despite coming back from groomers in the past acting uncomfortable and anxious, he came out of that grooming van the ha... See more

Rated 5 out of 5 stars

My groomer Alberto always comes on time ,is professional and very knowledgeable about grooming little Bobbie. By offering mobile grooming for me is very helpful as I am my husband's fulltime caregiv... See more


Company details

  1. Pet Store

Information provided by various external sources

When it comes to dog grooming in New York City, grooming your dog at home with Groomit is your best choice. Our NYC in-home dog grooming service is convenient, safe, thorough, and offers the least amount of stress for your dog when it comes time to sit through another dog haircut! Schedule convenient within the Groomit App


Contact info

4.1

Great

TrustScore 4 out of 5

299 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(299)

119 reviews in the last 12 months

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Rated 5 out of 5 stars

She knows exactly how to handle my…

She knows exactly how to handle my Maltese's thick coat, tailoring it to the weather and my preferences. The real magic is the bond she shares with my dog, Nico. After 14 years, she's a keeper!

October 3, 2025
Rated 5 out of 5 stars

Don’t hesitate - book it!

The groomer arrived promptly, and communicated when she was on her way. It was the first time we’d had a professional groomer, and I was very impressed with the whole experience. Our dog looks great, she did a wonderful job trimming our wiggly Australian Shepherd.

October 3, 2025
Rated 5 out of 5 stars

Excellent grooming, professional and easy.

Same day service for my very elderly beagle who desperately needed a grooming but I didn’t want to drag him all the way to the groomers. They were so thorough and caring with Barney, even cleaning his big beagle ears!

September 29, 2025
Rated 1 out of 5 stars

Use only if you don’t care about a schedule

I’ve used the service three times. Not once were they on time. By late I mean 4-5 hours. I have two dogs. One lady groomed one and had to come back a week later to do the other one! All while the app already charged my card.

At first I thought maybe it’s just one groomer with a bad day so I’ve used different groomers. Most were ok one was good. Nothing great. No one has been on time.

Today I had an 8 am appointment scheduled thinking that would fix the lateness issue. At 9:30 I received a text saying my appointment was cancelled. Groomer not available. This after they confirmed via text at 8am.

This is not a cheap service. They charge an arm and a leg for the convenience, but their inability to show up on time makes them super unreliable and isn’t that the whole point of convenience? This could be a great business if they could get the easy things right: Show up on time and finish the job.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Groomit was Great!!!!

My entire experience with Groomit was excellent. The scheduling was easy. The groomer did a fantastic job and did exactly what I asked for.
Great overall 5 🌟's.

July 25, 2025
Rated 4 out of 5 stars

Very nice groomer and good job done for…

Very nice groomer and good job done for our 2 pups.
The grooming was done in my appartement and I had to clean it thoroughly afterwords which was not that easy. Next time I will try to have it done in the mobile van.

July 25, 2025
Rated 2 out of 5 stars

No on Dry Baths

They came out and did a dry bath on a golden doodle & a siberian cat and a regular bath on a short haired lab.

I tried Groomit because my regular groomer was on vacation.

When my regular groomer started on the golden doodle they said they don't think groomit brush her out before doing the dry shampoo because she is all matted and now needs to be shaved!

They also did not clean her ears, tweeze the hair, and it could cause infection.

I didn't love the dry shampoo for the cat.

The short haired lab was good though.

July 8, 2025
Unprompted review

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