Groupon Reviews 68,790

I bought a groupon that advertised receiving a $45 Digital Costco Shop card if you activate a Costco Executive Membership. Here's a direct copy-paste of the instructions:

How to Use This Deal
1. You will receive an email with a confirmation of your purchase from Groupon with the subject line: "Purchase Confirmed: Thank you for your purchase!” Please allow up to two hours to receive your confirmation email.
2. Incentives will automatically be delivered to qualifying customers via email within two weeks of successful membership activation.
3. Incentives will be sent to the email address provided by the Primary member at time of sign up.
4. To receive your physical membership card, visit the membership counter at your local Costco and present your Groupon confirmation and a valid photo ID. A physical membership card is not required to shop online or receive your incentive.
5. Enjoy being a Costco member!

What it fails to tell you, which a Costco customer service rep told me over the phone, is that in order to receive the $45, you MUST activate automatic membership renewal. I tried to reach Groupon about this, but I could only get to their AI chatbot and the chatbot kept arguing back insisting that there are no additional steps and that it's automatic. I tried to write a review for the groupon, but clicking any of the star (1 thru 5) ratings gives a pop-up "something went wrong." Couldn't warn any future customers, and groupon doesn't care.

Buyer beware.

Groupon is excellent and has introduced us to new things. Very happy with this app and will continue to use it

Disgraceful , so i go on Groupon this morning to order tickets for waterpark for me and my kids 3 total tickets i am a single dad who works hard and lives paycheck to paycheck to raise and support my girls myself, anyways i payed and the order did not process i checked not once not twice but three times it said no groupons so it this is well over 5 minutes so i go back on and reorder and they now charged me for 6 tickets money i dont have. All they say is sorry for this its non refundable there site screws up and have to takw the loss Ridiculous be careful with this site

I NEVER HAD A PROBLEM WITH ANY OF THE GROUPON DEALS AND HAVE USED IT FOR DECADES.

Groupon is the absolute WORST company to deal with, their customer service is nonexistent! I noticed all the good reviews on here are from people rating the place they used their Groupon at, not the actual company. The actual company is HORRIBLE, do not waste your money with them. If there is a problem or you need a return or refund, I can assure you that you will not find satisfactory resolution. I bought a necklace, it arrived broken, and they give me the run around on "chat" each time saying "it's been escalated and you'll receive an email" yet I have never received said email. 5 chats over 3 weeks with no resolution. Now I remember why I stopped using Groupon years ago. I forgot how bad they are. No customer service whatsoever. Feels like a scam dealing with them. SCAM.

This app sucks, as modern as technology is this app never live up to the service. The developers should scrap and restart becaue again totally sucks. Tried to buy a movie ticket I was charged but never recieved the barrcode so usher can scan so not only did I miss out on the movie the system took my money as well.

I purchased a 90-minute couple massage and they canceled my order. I paid through Klarna and they would not give me a refund. I have reached out several times and spent hours in a chat, but I've made no progress. Terrible customer service.

Great discount company! i have been using their services and discounts since they started. My favorite coupon is $22 for 2 tickets to our local movie house. A lot less expense than the regular $18/ ticket. Thank you REEL Cinema for using Groupon.

Fantastic deals, great prices, and lots of options

Deep was great

Bad products, incomplete services and No Refunds 🚫 It's a shame because I used to love Groupon but it's become a complete scam. They don't inform you of all the details. For example: I purchased a massage only to find out on arrival that it's female clients only. When you try to get a refund they give you Groupon Credits that expire in 12 months. I've been robbed several times because there's nothing worth buying on Groupon. If you do find a good deal like a massage or restaurant it's usually a 'one per customer offer' so if you rebook the client cancels and you end up with more grouping credits 🙄. Then you have to deal with Groupons AI customer service or the scripted human customer service who both say the same thing. No refunds 🚫 I'm tired of this, it's costing me money and I'm not getting anything so I might as well delete the app... Once I find something to spend my credits on 🙄 They only do credits because there's a lot of unhappy customers that want refunds.

Stated that you could cancel, and then when we went to cancel denied we could due to the terms. When I showed a screen shot that stated cancellation up to date of booking, they provided a credit which I exp credit on our credit card but provided as a credit on their site.
Absolute scammers!

Courtney was informational, kind, and professional. Staff was friendly and office was clean and neat.

Great service, professional and courteous.

Jatin was very very helpful in helping arranging the perfect vacation for me.

I love Groupon.\nI have had wonderful facials and a wonderful body massage.The deals are great and I would recommend it to everybody

Great deal for what I needed. Easy to install. Excellent customer service.

Worst customer service i have ever experienced. Six weeks to get a refund. Twenty two communications with them with multiple photographs proving the merchant was a scam. They as a company are compliciant in ripping off thier customers. WARNING STAY AWAY FROM ANY GROUPON SALE Before contacting the merchant first before buying. GROUPON will not help you with any solution when your scammed. Shame on Groupon and thier NON EXISTANT CUSTOMER SERVICE

Got coupons for Chucky Cheese and had issues never got a refund or any compensation

BUYERS BEWARE!!! SCAM!!
I purchased several vouchers from Groupon for various activities while on vacation. A couple of the merchants were unreachable, the venues were closed and they did not have a phone number they could be reached. I contacted Groupon for a refund for the vouchers where the merchants were not able to be reached. Groupon told me that they could not refund me my money because although the merchants had been experiencing difficulty honoring vouchers, that there system was up and running properly now. Only thing is, I AM NO LONGER ON VACATION. Groupon said, well can you gift the vouchers to someone? HECK NO!!! I WANT MY MONEY BACK!!! IT'S A SCAM!! DO NOT USE GROUPON!!!