Groves Gas Reviews 

193
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We decided to replace our old boiler due to persistent issues plaguing us for over a year. The chap from Groves recommended a simple solution - replacing the TMS valve - to see if it would resolve the... See more

Rated 5 out of 5 stars

Incredible company: nothing is too big or small for these guys. The engineers that come out are professional and friendly. The office staff are second to none. The best Gas/ Plumbing company I’ve e... See more

Rated 5 out of 5 stars

Our boiler broke down last week during a very cold period leaving us with no heating or hot water. Groves gas arrived the next day, even ringing us before hand to let us know time of arrival. The eng... See more

Rated 5 out of 5 stars

Staying as a guest at my Mother in Law's, late on Friday night, I noticed water marks on the ceiling downstairs. Quick check upstairs showed a dripping pipe below the combi boiler. Called Gr... See more

Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Gas Installation Service
  4. Heating Contractor
  5. Plumber
  6. Wood Stove Shop

Written by the company

Groves Gas is a family centered business founded in 2006 by technical gas engineer Shaun Groves. The company provides a professional gas service through a friendly family run business that always puts the customer first by delivering outstanding customer service. Groves Gas has established itself as one of the leading independent gas, plumbing and heating specialists in South East Wales. All our work is guaranteed and conforms to the latest standards and regulations. Groves Gas Boiler Servicing, Maintenance, Installations as well as our Service Cover Plans are available in all of South East Wales. • Gas Safe & HETAS Registered & Approved • Accredited Worcester Installers • Advanced Vaillant Installers • H003/004/H006 approved • Combined 55 years experience • Servicing, repairs and installation of all gas appliances • Servicing, repairs and installation of solid fuel domestic heating appliances • Servicing, repairs and installation of Warm Air Central Heating systems. • Fully insured


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

193 reviews

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4.7

All reviews

(193)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful, cheerful, prompt, super organisation and people.

We have had Groves Gas attend to our plumbing problems a few times now over recent years and have found them always to be helpful and efficient, with top notch know-how. I phoned recently for some help and they sent their young cheerful friendly engineer out to me almost immediately. He sorted the rather tricky problem with no fuss at all and with helpful advice and humour, and with all he needed in the van. Well done Groves Gas, great outfit, excellent work!

July 2, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I have used Groves Gas before and been happy with their work but I was so impressed with Rhys and how he handled this very difficult situation. I was really nervous about having someone in the house in the current climate but he was so professional and even when the job didn’t go to plan, he persevered and never changed his professional manner. Not only that, he even took his shoes off to go upstairs without me having to ask- always a sign of a good person in my book! I would highly recommend Groves Gas!

June 2, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing reliable company

I have been a customer of Groves Gas for over 10 years. Always reliable, trustworthy and dependable. They have completed many jobs for me and I've been extremely happy with all of them.

May 11, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

We've used Groves Gas twice now, once 3 years ago when we first bought our property and recently to install our central heating (combi boiler). I emailed to arrange a quote and they were very accommodating to arrange a time suitable around our work hours. The quote was back within a week. It was a very good price, other quotes had come back double the cost. Work arrangements went ahead, the team was very professional and reliable. They arrived when they said they would and carried out the work as agreed. If there were any issues they consulted with us before going ahead. They took the old hearing system away. The team tidied up after them selves. We've got 2 cats and they were very mindful of keeping them out of the floorboards for us. If we need anything else doing to the property we'll be going back to them. Highly recommended.

March 7, 2020
Unprompted review
Rated 5 out of 5 stars

Boiler service

Everything about the service was top rate and I could not find fault with anything,I look forward to many years of our relationship.

February 24, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Thank you

February 19, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

Great Service

Our boiler decided to go on us yesterday, no hot water or heating and a very wet airing cupboard! Engineer came out the same day, isolated the leak, parts were ordered for overnight delivery and back to fit this afternoon!!! Boiler all back up and running in just over 24 hours!

February 4, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

Boiler Service

Your service engineer was quick and very efficient

January 30, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

Gas safety check.

On time. No mess.answered all my questions. Very professional. See them next year for my service.

January 28, 2020
Unprompted review
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Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

I had problems what so ever

I had problems what so ever . The engineer was very friendly and polite , as was the engineer who gave my boiler a service last year .

January 27, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

Excellent

Excellent Service by professional engineers

January 23, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

Excellent service

Excellent, professional and friendly service provided by Groves Gas.

January 23, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

Very good

Very good, clean up after,

January 21, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

We have had Groves Gas to do a fair…

We have had Groves Gas to do a fair amount of work, boiler services, shower renewal, flooring , shower panels, drilling through old crumbly walls and those niggly jobs no one wants to do. We have experienced top class service and help throughout. They arrive exactly during the allocated time slot, nothing is too much trouble. Great team!

January 21, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

Professional

Professional, helpful, turn up on time and tidy up after themselves. Even better they are local! We always use them.

January 16, 2020
Unprompted review
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Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

Excellent job and lovely with customers

Good value for money. Really helpful having reasonable finance options which spread the cost. The office staff are lovely, quick to respond and friendly. Shaun is really professional and very helpful when talking about work that needed doing and preparing the quote. The boys that came out I think they were Chris and Rhys sorry if I got names wrong were considerate and did a good job and kept me really well informed. I wouldn’t hesitate using them again.

January 16, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

radiator removal

can't fault the Groves guys !! EXCELLENT ,reasonably priced work. can we give six stars ? Dave, Langstone.

January 16, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

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