Groves Gas Reviews 

193
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We decided to replace our old boiler due to persistent issues plaguing us for over a year. The chap from Groves recommended a simple solution - replacing the TMS valve - to see if it would resolve the... See more

Rated 5 out of 5 stars

Incredible company: nothing is too big or small for these guys. The engineers that come out are professional and friendly. The office staff are second to none. The best Gas/ Plumbing company I’ve e... See more

Rated 5 out of 5 stars

Our boiler broke down last week during a very cold period leaving us with no heating or hot water. Groves gas arrived the next day, even ringing us before hand to let us know time of arrival. The eng... See more

Rated 5 out of 5 stars

Staying as a guest at my Mother in Law's, late on Friday night, I noticed water marks on the ceiling downstairs. Quick check upstairs showed a dripping pipe below the combi boiler. Called Gr... See more

Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Gas Installation Service
  4. Heating Contractor
  5. Plumber
  6. Wood Stove Shop

Written by the company

Groves Gas is a family centered business founded in 2006 by technical gas engineer Shaun Groves. The company provides a professional gas service through a friendly family run business that always puts the customer first by delivering outstanding customer service. Groves Gas has established itself as one of the leading independent gas, plumbing and heating specialists in South East Wales. All our work is guaranteed and conforms to the latest standards and regulations. Groves Gas Boiler Servicing, Maintenance, Installations as well as our Service Cover Plans are available in all of South East Wales. • Gas Safe & HETAS Registered & Approved • Accredited Worcester Installers • Advanced Vaillant Installers • H003/004/H006 approved • Combined 55 years experience • Servicing, repairs and installation of all gas appliances • Servicing, repairs and installation of solid fuel domestic heating appliances • Servicing, repairs and installation of Warm Air Central Heating systems. • Fully insured


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

193 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(193)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service once again

Excellent service once again. Have recommended to others who have been really pleased with their honest hard-working approach.

January 15, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

Thank you excellent service

Thank you excellent service, good communication from booking the engineer till service was complete. I will recommend you to others

January 15, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

Another job well done.

We’ve had Groves Gas to perform installations, boiler replacement and service for some considerable time. Couldn’t wish for a better team.

January 15, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

We would like to say many thanks for taking time to leave a review and for your continued custom and support.
Kind regards

Rated 5 out of 5 stars

Excellent local company

Made an excellent job of fitting a new boiler recently and where British Gas couldn’t or wouldn’t fit one. They now service the boiler and two gas fires better and cheaper than British Gas.

January 15, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

We would like to say many thanks for taking time to leave a review and for your continued custom and support.
Kind regards

Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout. They came to look at our boiler at very short notice ( when all other local companies either ignored our phone call or returned our call a week later!). We desperately needed a new boiler which was installed quickly and efficiently by the two engineers. I cannot rate them highly enough and will definitely use them to service our boiler from now on.

January 14, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

Always superb service and great…

Always superb service and great integrity

January 14, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

Excellent company who installed all new…

Excellent company who installed all new radiators for me. The staff in office very polite and helpful. The workmen friendly and hard working and nothing too much trouble. Would highly recommend this company.

January 14, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

I have used Grove gas for many year now…

I have used Grove gas for many year now and i find the very helpful,
Professional
There engineers are very polite and always turn up when they say
.

January 14, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

Professional, reliable and cost effective

I have found in all my dealings with Groves Gas over the last two years to be efficient and effective from the first face to face, telephone or online conversation to the professional, reassuring way that the engineers carry out their work. Thank you Team Groves

January 14, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

Always use Groves Gas for all heating…

Always use Groves Gas for all heating and plumbing work needed in the home. Their engineers are very competent reliable and trustworthy. Since having a new heating system installed by then over 3 years ago I will not go anywhere else.

January 14, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

Excellent service

January 14, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

Only firm we'll use

Excellent company. I use them every year for my boiler service, always friendly and polite. They even contact you to remind you that your service is due 😊. Highly recommended

January 14, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

Perfect TEAM!

We have used Groves Gas for a number of years on our rental properties and our home.

No job is too big or too small, and they are excellent in liaising with tenants to arrange services or repair work.

The close knit team are extremely reliable, helpful and friendly. We wouldn’t trust anyone other than Groves Gas.

January 14, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

Once again Groves were excellent,polite…

Once again Groves were excellent,polite ,neat workers and even changed our appointment when we asked.Many thanks.

January 14, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

Best around.

Reliable, trustworthy, tidy, prompt, friendly, competent, honest. I won’t go anywhere else.

January 14, 2020
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

Excellent service

I have just used Groves Gas for the first time on the recommendation of a friend. All of the work, which involved replacing an existing shower cubicle with a walk in one and tiling the surrounding two walls, was carried out to a very high standard. The engineers and tiler who carried out the work were very courteous and professional, and took a great deal of care to be tidy as they worked. I wouldn’t hesitate to recommend them.

December 16, 2019
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

top class

have used Groves on several jobs some some and some big. Nothing is to much trouble and they always clear up any mess.. good pricing ..nice to see a firm not over pricing jobs.. so pleased I found this company

December 12, 2019
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

I am normally someone who uses…

I am normally someone who uses Trustpilot to give poor reviews, if deserved .So it is a refreshing change to be able to highly recommend someone Been using them for a few years on a tenanted property .Nothing is too much trouble,above and beyond , courteous and efficent

November 26, 2019
Unprompted review
Groves Gas logo

Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is greatly appreciated.
Kind regards

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look