Groves Gas Reviews 

193
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We decided to replace our old boiler due to persistent issues plaguing us for over a year. The chap from Groves recommended a simple solution - replacing the TMS valve - to see if it would resolve the... See more

Rated 5 out of 5 stars

Incredible company: nothing is too big or small for these guys. The engineers that come out are professional and friendly. The office staff are second to none. The best Gas/ Plumbing company I’ve e... See more

Rated 5 out of 5 stars

Our boiler broke down last week during a very cold period leaving us with no heating or hot water. Groves gas arrived the next day, even ringing us before hand to let us know time of arrival. The eng... See more

Rated 5 out of 5 stars

Staying as a guest at my Mother in Law's, late on Friday night, I noticed water marks on the ceiling downstairs. Quick check upstairs showed a dripping pipe below the combi boiler. Called Gr... See more

Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Gas Installation Service
  4. Heating Contractor
  5. Plumber
  6. Wood Stove Shop

Written by the company

Groves Gas is a family centered business founded in 2006 by technical gas engineer Shaun Groves. The company provides a professional gas service through a friendly family run business that always puts the customer first by delivering outstanding customer service. Groves Gas has established itself as one of the leading independent gas, plumbing and heating specialists in South East Wales. All our work is guaranteed and conforms to the latest standards and regulations. Groves Gas Boiler Servicing, Maintenance, Installations as well as our Service Cover Plans are available in all of South East Wales. • Gas Safe & HETAS Registered & Approved • Accredited Worcester Installers • Advanced Vaillant Installers • H003/004/H006 approved • Combined 55 years experience • Servicing, repairs and installation of all gas appliances • Servicing, repairs and installation of solid fuel domestic heating appliances • Servicing, repairs and installation of Warm Air Central Heating systems. • Fully insured


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

193 reviews

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4.7

All reviews

(193)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent first experience

I've just used Groves Gas, on a friend's recommendation, to carry out a repair and safety check on my central heating system. They did an excellent job and all is now working as it should. There were multiple faults: engineer Gareth took care to explain to me exactly what work was needed and why. Parts were sourced and the job completed within a couple of days. Top marks to engineers Gareth and Michael: thoroughly courteous, first-rate workmanship, and completely straightforward.
I will have no hesitation in using Groves Gas for any future work, and in recommending them to friends.

September 2, 2019
Unprompted review
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Reply from Groves Gas

Many thanks for taking time to leave a review, your continued custom over the years is greatly appreciated.
Kind regards

Rated 5 out of 5 stars

Perfect!!

Recently had Groves Gas in to fit our kitchen tiles, outdoor tap and light fittings - perfect work by all and nothing was too much trouble!
My partner and I could not be happier with the result and will always return as a result of the friendly, professional and efficient service provided!
Big thank you to all at Groves Gas :D xx

July 15, 2019
Unprompted review
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Reply from Groves Gas

Many thanks Miss Forrest for taking time to leave a review. your comments are very kind and your custom greatly appreciated. I will make sure our fitters are made aware of your feedback.
Kind regards
Shaun

Rated 5 out of 5 stars

Fabulous service all round

Fabulous service all round. Friendly, efficient and knowledgeable team. Nothing is too much trouble for any of the staff and I would recommend them to anyone!

July 4, 2019
Unprompted review
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Reply from Groves Gas

Many thanks for taking time to leave a review, your continued custom over the years is greatly appreciated.
Kind regards
Shaun

Rated 5 out of 5 stars

Excellent service always!!

Excellent service always!!
Nothing is never to much trouble. Everybody is really friendly and work to such a high standard, from a yearly boiler service to a boiler installation Groves Gas are definitely the ones to contact. Highly recommended.

June 24, 2019
Unprompted review
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Reply from Groves Gas

Thankyou for your kind words and we are glad you are pleased with the works we have done for you.
Thankyou also for your review.

Rated 5 out of 5 stars

We always use Groves Gas

We always use Groves Gas. From start to finish they are helpful, friendly, honest and reliable. I would highly recommend this family run business. Top team and top service!
Catherine Bonera

May 31, 2019
Unprompted review
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Reply from Groves Gas

Apologies about delay in replying . we would like to say many thanks for taking time to leave a review and for your continued custom and support.
Kind regards
Shaun

Rated 5 out of 5 stars

Excellent service

We are really pleased with our new boiler installation. The engineers worked really hard and explained everything. They left the house clean and tidy. Also excellent customer service from the office.

May 17, 2019
Unprompted review
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Reply from Groves Gas

Good evening,
We are so glad you are pleased with the works also many thanks for your kind words and for taking time to leave a review i will make sue the engineers are made aware.
Kind regards

Shaun

Rated 5 out of 5 stars

Fixed not dumped !

Our boiler (a Vaillant) was installed around 10 years ago and has been generally good. In the last few months developed some problems (while still able to function).
We called in our usual engineers who said that really it needed to be scrapped and to put it right was more than it was worth. What appalled us was the apparent acceptance of such a short life-span and we had a crash course in learning about this....in the process of which we got to understand that this was a common state of affairs. No doubt the boilers are very good and work very hard but we had never considered this, and just assumed, like a car, that one might have 20 years of life, including repairs from time to time.
So at first we were taken aback. Then we started to try and find a way of not simply accepting this.
After a lot of looking and deliberating, in discussion with Groves, we decided on repair.
This was done, in a logical steps, at a very reasonable price. Clean precise work.
Thanks to Shuan for discussing, and Michael and Gareth for carrying out the work.
22.10.2021.
Still going great, so we more than made our money back spent fixing the boiler.

March 7, 2019
Unprompted review
Rated 4 out of 5 stars

fitted an outside tap

fitted an outside tap for us few years ago and really happy with the work done. no mess. would recommend them to anyone.

February 11, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent all round

I've had a contract with Groves Gas for a few years and have always found them exemplary. Servicing is performed promptly with no mess or fuss and the engibeers are always friendly and professional.

I had a problem with my heating system depressurising. SSE were unable to fix the problem despite changing several parts (unnecessarily ad it turned out) but Groves Gas got it right (broken expansion vessel) and it's been fine ever since.

Would definitely recommend. They are not under rediculous time pressure to rush jobs as quickly as possible, unlike some of the national companies.

January 24, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service for shower replacement

Fantastic customer service from quote to fitting. We have used Groves Gas on a number of occasions and have no problem in recommending their services. Chris and Joel were punctual, courteous, professional and approachable throughout the week. Work carried out with the minimum of disruption, leaving house clean and tidy every day. Shower and radiators look amazing - Thank you.

December 7, 2018
Unprompted review
Rated 1 out of 5 stars

Unreliable

Came to look at potential installation. No further response. Chased office who said they would get back to us. NOTHING. Very unreliable.

December 6, 2018
Unprompted review
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Reply from Groves Gas

Dear Mark,
I am not sure from the description as to what property this is relating to as there are not many installs we haven't managed to write up estimates for.
I am extremely sorry that you feel we are unreliable, especially when we pride ourselves in customer service and reliability. As you are aware when we make appointments we turn up on time and keep customers informed of any changes in unforeseen circumstances. I am extremely sorry that you feel you have had a bad experience with our company.
It maybe no excuse but a month ago we had a burglary which wiped out our business stores and tools, 2 weeks ago our bank accounts where frozen due to suspected fraud activity. Even with all this we have continued to support all of our existing customers and new customers through this time without failure and without many customers realising what had happened by still responding when needed to service issues, breakdowns and emergency plumbing response without fail. As a consequence I will admit that I have fallen behind in providing a handful of full written estimates to some customers which we sincerely apologise for.
We have had many customers over the last few weeks commend our ability to keep our operation running as we did without disruption to their needs.
I have always put first on demand calls for emergency and service over office hours writing up estimates and again will admit i have fallen short of managing to get a handfull out to customers in a reasonable time.
Having said this i feel its a little unfair to leave a review advising we are very unreliable when it comes to the delay in us providing estimate as it is by no means a true reflection of our business.
Although we do value all types of feed back and points where we can improve as a company. We thank you for highlighting this issue and would like to ensure you that providing a much quicker estimate turnaround will be one of them.
If you would like to email me at hello@grovesgas.co.uk FAO shaun Groves i will be more than happy to look at you estimate that you required as a matter of urgency.
Many thanks

Kind regards

Shaun

Rated 5 out of 5 stars

Excellent and personable service - committted family business.

The service we have received has been second to none. We just wish we had called Groves Gas first after some poor experiences with other local services. Kirsty did as she promised and always called us back and provided regular updates. The quote arrived quickly after a full and thorough survey from Mike. He was so personable and approachable and explained everything to me throughout. He is a fabulous engineer. Jake and Ben were also hard grafters. The job was done to an exceptional standard with a highly competitive price. We will use Groves Gas again for servicing and other property renovation work. Thank you so much. Anna Gravelle

November 27, 2018
Unprompted review
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Reply from Groves Gas

We cant thankyou enough for taking time to leave a review, we have taken a bit of a blow to the business lately but the feedback that we are still able to keep the business running and provide the service to customers which we pride ourselves in is a huge morale boost.
Thankyou so much for your custom and taking time to leave a review.

Many Thanks

Kind regards

Shaun

Rated 5 out of 5 stars

Professional Service, Always

At Little Chums Nursery (New Inn, Pontypool), we use Groves Gas for all our boiler/heating servicing and repairs, as well as for all our little plumbing repairs.

All the engineers/plumbers that attend are always friendly, courteous and polite and carry out effective work that is complete to a high standard the first time. The same can be said about the office staff who always do their best to ensure someone visits the same day we call.

Little Chums Nursery has no hesitation in recommending Groves Gas. We trust them completely; we even have a maintenance agreement with them!

November 22, 2018
Unprompted review
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Reply from Groves Gas

We cant thankyou enough for such a kind review, the feed back is really uplifting and helps us to keep going on growing and improving on everything we do.

Many thanks again

kind regards

Shaun

Rated 5 out of 5 stars

Used them many times over the years…

Used them many times over the years excellent service friendly professional staff and reasonable rates highly recommend

November 15, 2018
Unprompted review
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Reply from Groves Gas

Thankyou Mrs Gilmore

you continued custom and support of our business has been greatly appreciated over the years.

many thanks

Kind regards

Shaun

Rated 5 out of 5 stars

Groves Gas have done two jobs for us…

Groves Gas have done two jobs for us this year, a new boiler installation and fitting sliding shower doors.
The work on both projects was carried out really well with the minimum disruption and at a very fair price.
This is a great family run business and
I would have no hesitation in recommending this company or having further work carried out by them.

October 20, 2018
Unprompted review
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Reply from Groves Gas

Many thanks Mr Bentley thankyou so much for taking time to leave a review. I am really pleased that you are happy with the works we have done for you and would like to thankyou for your continued support and custom.

kind regards

Shaun

Rated 5 out of 5 stars

New boilers installed

Had a new boiler fitted recently and was provided with excellent service throughout the installation would definitely recommend them to anyone that asked me about company s manley

October 4, 2018
Unprompted review
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Reply from Groves Gas

Many thanks for taking time to review our company, your feedback and custom is hugely appreciated

kind regards

shaun

Rated 5 out of 5 stars

I had an excellent service from Groves…

I had an excellent service from Groves Gas from start to finish. I am extremely pleased with my boiler installation. The work was completed with minimum disruption and each day was given a detailed update of the schedule and where we were with it. Each day the area of work was put back into the same condition it was found and the engineers were extremely tidy. I would definitely recommend this company to anyone.

September 13, 2018
Unprompted review
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Reply from Groves Gas

Good Morning.

we cant thank you enough for taking time to write a review about us. Im glad that everything went to plan for you and that you are pleased with what has been done.

many thanks for the custom.

Kind regards

shaun

Rated 5 out of 5 stars

A great local company that we've used…

A great local company that we've used for not only boiler servicing but kitchen and bathroom fitting. Always a pleasure to deal with and will continue to use for any further work.

September 12, 2018
Unprompted review
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Reply from Groves Gas

Many thanks for taking time to leave a review, your custom is as always genuinely appreciated.

kind regards

shaun

Rated 5 out of 5 stars

Nothing is too much trouble

Groves gas have done work for a number of my friends and family. They provide an excellent service and nothing is too much trouble. I would highly recommend using them.

September 12, 2018
Unprompted review
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Reply from Groves Gas

many thanks for taking time to write a review.

kind regards

shaun

Rated 5 out of 5 stars

Groves Gas

I've just had full gas central heating installed in a house which has never had gas before. 5 stars aren't enough to do justice to Groves Gas. The work, which was more than complicated, was completed to a standard above and beyond excellent. The unexpected bonus was the people. The engineers were a joy and delight to have around and the admin staff gave friendly and timely communication. They transformed what could have been a nightmare into a positively enjoyable experience.

August 21, 2018
Unprompted review
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Reply from Groves Gas

Many Thanks for taking time to write a review. We are so pleased you are happy with the works and our services. Many thanks for your Custom from myself shaun Groves and all of the Team.

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