Bought a light which broke under warranty, took me 2 days to get a reply and was told replacement would arrive in 2 days, 2 weeks later still no light and still struggling to get through. Tried callin... See more
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Ordered a fan online during a heatwave which actually wasn’t in stock at my local store. Staff on telephone very apologetic and advised me to cancel and get a refund. I decided to wait for the item to... See more
Super happy with the quality of potting compost & wormcastings. Equally happy with the competitive prices and fast delivery. Nice to know they're fairly local to me too. Will definitely order from... See more
Company replied
Growell customer service is just absolutely on point!!!! Amy dealt with my query with no questions asked, no drama, no headache or fuss! I will never shop anywhere else ever again, even if it means pa... See more
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Shop for awesome value horticultural supplies & grow kits to buy online or in-store. Everything you need at amazing prices. Shop now.
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4.2
Great
282 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Brilliant experience start to finish.
The whole process was 5 star. Ordering was easy, paying etc. The courier which was no fault of theirs managed to smash one of the pots. I contacted them by email almost prepared for a battle because I needed the exact amount ordered. Was pleasantly surprised as the reply we'll send a replacement out. It arrived quickly and as should be.
I can't fault anything but most of all customer services I know things go wrong but it's how company's rectify it that counts.
Great job
December 2, 2024
Unprompted review
Reply from GroWell Horticulture
Good afternoon,
Thank you so much for the acknowledgement, it really means a lot and I share your sentiment.
We don't always get it right, but I can tell you that the desire to fix issues that have risen is at the maximum.
Thank you so much for taking the time out of your day to write this review.
From us all at Growell have an amazing December.
Can't take delivery, wouldn't reccomend.
Ordered from these and had a delivery attempted by dx. It needs a signature for some reason? For a product worth less than £30. Any way unless I book a day off work and wait in all day. Its impossible to take delivery. Won't drop off in a safe place or a collection point. So guess I'll need to go through the hassle of trying to arrange a refund. What a joke of a company if you want any items delivered id go elsewhere.
December 10, 2024
Unprompted review
Reply from GroWell Horticulture
Good morning, Gavin.
I believe you have reached out to our team and hopefully this has solved your issue.
Please be advised that we are there for you, from the point of ordering to the aftercare if you do need us.
We do try our very best for our very valued customers.
A short delay on delivery was sorted…
A short delay on delivery was sorted out very quickly indeed, the support staff are always quick to respond, also very helpful when they do. I love this company, always puts the customer first. Thanks to all staff.
December 9, 2024
Unprompted review
Reply from GroWell Horticulture
Aww, that is such a lovely review, you have left for us.
Thank you and have a magical Christmas.
Excellent customer service ,
Excellent customer service ,
5 star , any issues is allways resolved.
Thank you Beth
December 9, 2024
Unprompted review
Reply from GroWell Horticulture
Thank you so much for taking the time out of your day to provide us with this review. I am glad you had a great experience.
Great staff with a+ customer service
Great staff with a+ customer service . My order arrived as described so I'm happy . 5stars
December 6, 2024
Unprompted review
Reply from GroWell Horticulture
So happy that you have experienced great service and products from us. It is what we aim to do. Thank you so much for the fantastic feed back. From us all , have a very blessed December
Started well but ended badly
Started well but ended badly,
Took nearly a week for item to be sent then the courier pretended to have it out for delivery for two days so waited in all day, on the third day I tried to cancel to be told it’s out for delivery so couldn’t and if I could cancel I’d had a further wait for my money back as comply policy is they need the item back, I think that’s a fair policy if I’m returning the item but pretty unfair after 2 days of waiting in and been given the run around by growell.
November 29, 2024
Unprompted review
Reply from GroWell Horticulture
Good morning,
So sorry that you have experienced a problem with your order being delivered.
It really does appear that the huge volumes in parcels needing to be delivered has impacted the couriers in a negative way.
I hope you have now received your order or have received a refund.
Again, our greatest apologies.
Part of my order for LED grow light…
Part of my order for LED grow light system (ballast) not delivered. Advised Beth of problem. She immediately arranged for new Ballast unit to be sent, arrived following day , system now set up and working . Her eagerness to get it sorted and keep me advised was commendable. Excellent customer service.
November 29, 2024
Unprompted review
Reply from GroWell Horticulture
Thank you so much for providing this review for us.
It makes all of us really happy to know that you have had such a great experience with us.
We do try our very best for our customers.
Have a wonderful day.
I accidentally ordered wrong item which…
I accidentally ordered wrong item which turned up gave them a call and customer service was great sorted it and sent the item I was supposed to order will be using them again
November 22, 2024
Unprompted review
Reply from GroWell Horticulture
Thank you for taking the time to leave us this review.
We don't always get it right, but we do have the desire to make it right. So, this gives us the potential to be the very best.
We aim to ensure that if any issues arise, we resolve this in a professional, friendly and timely manner.
Excellent customer service by Renate
Excellent customer service by Renate. Good prices, usually have offers on making them even more attractive. A very good selection of eqt/product with free delivery if you spend over I think 50 or 60 quid. Would recommend.
November 27, 2024
Unprompted review
Reply from GroWell Horticulture
Thank you for taking time out of your day to leave us this review.
We do aim to ensure that each customer receives a friendly and professional experience with us.
From all of us, we hope you have a lovely day, we hope to see you again soon.
RECOMMEND,
Buy With Confidence, great customer service . Would recommend
November 4, 2024
Unprompted review
Reply from GroWell Horticulture
Thank you so much for providing this review for us.
It makes all of us really happy to know that you have had such a great experience with us.
We do try our very best for our customers
Have a blessed December from us all.
Beth was very helpful in returning an…
Beth was very helpful in returning an item and dealt with my request promptly and would definitely use the company again.
November 22, 2024
Unprompted review
Reply from GroWell Horticulture
Good day!.
Thank you so much for providing this 5* review regarding your recent experience with us. I am really glad that you got sorted in quick time. Have a wonderful December from us all.
Had an problem with delivery and it…
Had an problem with delivery and it have been solved in 2 hours, fastest replying and best understanding.
November 22, 2024
Unprompted review
Reply from GroWell Horticulture
So happy that you have experienced great service and products from us. It is what we aim to do. Thank you so much for the fantastic feed back. From us all , have a very blessed December.
I was having trouble ordering online as…
I was having trouble ordering online as one item was out of stock and Ren sorted out a manual order for me which will be processed as soon as new stock arrives. Very helpful and efficient.
November 18, 2024
Unprompted review
Reply from GroWell Horticulture
Good morning, Kate.
I am glad you had help from our team, when it was needed.
The after sales support is there for you also, and I hope you are confident, knowing this.
Have an amazing weekend from us all at Growell.
Great customer service
Great customer service, can't fault it ,keep up the good work,thanks.
November 15, 2024
Unprompted review
Reply from GroWell Horticulture
Good morning, Stan.
Love hearing this!
Thank you so much for taking time to leave this review.
It is greatly appreciated.
Have a fantastic weekend from us all at Growell.
Excellent all round,special thanks to…
Excellent all round,special thanks to Beth for her help.Highly recommended.
November 13, 2024
Unprompted review
Reply from GroWell Horticulture
Good morning,
I am so glad you are pleased with the way you have been helped.
We really do wish for the best experience for you will shopping with us.
Thanks for leaving this review from us all at Growell.
Great service one item was damaged in…
Great service one item was damaged in transport I emailed them and with in an HR got a response and getting a replacement sent out straight away . brilliant as per
November 13, 2024
Unprompted review
Reply from GroWell Horticulture
Good afternoon, Paul.
I love hearing that you got your issue resolved in such a short time.
We don't always get it right but take responsibility when we mess up and aim for a super speedy fix.
Have a fantastic weekend and thanks for leaving a lovely review.
Impressive customer service
Spoke to a member of the customer service team, Beth. Extremely professional, polite and super helpful. With this level of customer service I can shop with confidence. A real asset to a great company. Thank you Beth!
I’ll definitely continue to shop with Growell.
November 12, 2024
Unprompted review
Reply from GroWell Horticulture
Thank you for leaving this review.
We are super happy you are pleased with your experience with us.
We look forward to serving you again in the future.
Have a blessed weekend.
Excellent company wouldnt go anywhere…
Excellent company wouldnt go anywhere else and great customer services buy with confidence
November 13, 2024
Unprompted review
Reply from GroWell Horticulture
Good afternoon,
Thank you so much for taking time out of your day to leave such a lovely 5* star review.
We look forward to your continued custom.
Have a fantastic day.
good friendly service
good friendly service, I had an issue with my order not going through properly and it looked like payment left twice.
I called out of hours and left a message which was picked the next morning and I got a call back and they got everything sorted out.
November 8, 2024
Unprompted review
Reply from GroWell Horticulture
Good afternoon,
I am so happy to see this review in particular as we have only recently had the voicemail option and the team have been great at getting back to customers leaving messages.
Fantastic and thank you so much for taking time out to leave this review.
Thank you so much from us all at Growell.
Saucers
Unfortunate start as wrong item supplied, but they have been extremely quick and helpful in sorting everything out - and the product itself is fine.
November 11, 2024
Unprompted review
Reply from GroWell Horticulture
Good afternoon,
I am so glad we managed to get this sorted for you and you were happy with the results of that.
Have a fantastic Thursday from us all at Growell.
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