Grubhub Reviews 16,550

Horrible experience will never use Grub hub again I ordered my food and hour ago and still no currier this will be the last time I called customer service and they couldn’t even help me I told my food would be and they didn’t even care all they said was well call back when you get and it’s cold and we will see what we can do to help out so I said I wanted a full refund and there answer was we will see what we can do well that’s unprofessional and ridiculous this is a constant thing if you don’t have people in the area to deliver my food then don’t do that area I’m sry but this is not right and I will definitely let people know not to order from here bc as far as I’m
Concerned this is a company that doesn’t take responsibility for there drivers and refuses to help this is inexcusable People use this service in good faith that there good will be picked up on time and delivered on time

I placed a lunch order today for several people and the bill came to $169.00. Out of the order there were supposed to be 3 potatoes and we got only one. The cheddar/broccoli sauce smelled rancid and tasted bad! The mushrooms in our salad were slimy and gross. We all had dirt in bits of our salads! Grubhub makes it almost impossible to complain. The numbers say they don't take calls anymore. Now, it's 11:22pm when I finally got a message back from them and now they want pictures. How can I take pictures of non existent food, slimy mushrooms or dirt in my salad. I don't believe a picture of cheddar/broccoli sauce smell or taste bad in a picture! On top of that I threw all the food out! It was the worst meal I have ever had let alone pay $169 for! By the way, the restaurant was the Garden Bar at Ruby Tuesday in Pensacola.

Wish no stars were an option. I ordered food 2 hours ago now. I have called got on the chat. All my efforts were for not. Grubhub has no clue what customer service is. I requested a refund and wanted doordash 15 mins away not 1 more hour. I was told NO!!!!!!! You will take a $5.00 discount for the next time you use us. No I will not. You will refund my money now!!!!!!! Still being told NO!!!!!!!!!!. When the order does not show up. I will be told NO again.

Three separate occasions we have not received our order due to grubhub not assigning a driver and once a driver is assigned when the driver gets to the restaurant the restaurant will have closed. I have tried to contact grubhub to speak to a supervisor and the only thing you are able to contact is AI which is very limited so nothing is being fixed and the place of business you ordered from is getting the blame. Very poor business practices.

Not the drivers fault or the stores fault, but the Grubhub website screwed up and they refuse to make it right. If you are actually chatting with a live person all they type are scripted replies and offer no help whatsoever. I am very disappointed in the Grub hub service. You can't speak to a live individual and all they want to do is blame the customer. True customer service attempts to make things right. Not place blame. Having worked in Customer Service for over 20 years most as a supervisor, you do not blame the customer, EVER. I place an order to be delivered the next day at a certain time. I verified this numerous times. The website does not allow you to go back and see this. They placed and delivered the order over 24 hours early. This order was for almost $300 and was part of a meal for a family for a funeral. Not only did they make a bad situation worse they refuse to further than their script to fix anything. Very poor scripted robotic customer service. This is what AI is leading to.

Grubhub is a complete scam, ever since the merger with Amazon the opportunities have diminished and the tipping has gotten poorer. Driver prices have not been updated with the cost of inflation or gas. The customer service is extremely poor and comical in a sense on how misinformed the agents are. Anyone considering driving for GrubHub should reconsider, they're an absolute joke and nothing but crooks and thieves. Definitely not worth the wear and tear on your vehicle to be paid less than minimum wage. I implore you to boycott this business for their unethical practices and poorly run operations. They're a complete joke 🤣

Here's the issue, in most cities GrubHub plus simply doesn't make sense.

Around lunchtime, expect EVERY restaurant to not be available because of "high demand." Want to search for just the restaurants doing delivery?

Well, you can't. The issue I have is that this is such a simple feature to add that makes so much sense, I know they've thought of it. But if they added it they know the vast majority of users would constantly see "no restaurants available."

I got GrubHub plus on a promo for $1 a month and I feel ripped off. I literally can't order anything in my entire city. Oh I can see restaurants, and I can order pickup, but if I wanted to do that I'd call or go to the restaurant's website.

Alwayse late; they give you an original eta and then adjust it after you've ordered. I also tried to get service for an order that was delayed more than 50 minutes and was told I could not cancel untill after my delivery time had elapsed. It's reall not a great service and they have terrible customer service.

I ordered some food like most do on Grubhub. I got my food and the order was missing half the food I ordered. So I called in. The lovely(not) lady that answered couldnt tell me why she couldnt refund it, but the only thing she could do was offer me a $5 off my next order. I spent over $100 on my order and all she could do is offer me $5 off my next order and not tell me why she couldnt refund me the part of the order that was missing!?!?!?!?!?! I will call back until I get someone that:

A: Speaks fluent english, And,
B: I can understand, And
C: That will help me understand why.

I have nothing but time on my hands and hundreds of phone numbers at my disposal.

I rate Grubhub is well below other delivery services that I use like DoorDash.
I placed an order through Grubhub. They said it would be there within about 45 minutes. An hour and a half later I had not heard anything. I called the restaurant. They said they had never received any order from Grubhub. I assumed it was some sort of mistake and left where I was and went home.
A week later, I got a bill on my credit card. I called Grubhub. It was very difficult getting through to a human. When I finally did, they insisted that the order was delivered. They kept repeating the same words over and over again until I finally gave up and canceled my account.

Food never comes in time always cold. Customer service patronizes their reps are a joke.

GrubHub has the worst customer service I ordered six tacos from Durango taco shop in Las Vegas nv and did not get my food which cost $28. I called the customer service. They would not help me with no refund no nothing All I got was disconnected four times. They hung up on me with no help at all.

Screw grubhub! They don't refund you for orders that were not delivered!!! Scam!!!

One of the worst delivery services I have ever used. Constant delays, zero accountability, and customer support that seems trained to avoid actually solving problems. The order tracking is unreliable, communication is terrible, and when something goes wrong, Grubhub makes customers jump through hoops for basic assistance. The outrageous fees are impossible to justify considering how consistently poor the service is. This company clearly prioritizes collecting money over providing competent customer care. Completely frustrating experience from start to finish, and I will absolutely be using other delivery services instead.

HORRIBLE. Waited 2 hours then the order was cancelled. This company needs to go out of business. Avoid at all costs!

Grubhub has the worst delivery of any food order service. Instructions for delivery are SELDOM followed, meaning most of the time I do not realize food has been delivered! Consequently food is usually COLD and INEDIBLE!

Our food was very late and very cold. Grubhub offered $5 credit.
I said no. I won't use it. Never again. Door dash has my business.

Ordered from Applebee’s….got the order in the time in stated. The problem was food missing from the order. Grubhub refunded $9.60 on an item that is $11.59 on the menu. Also prices on the Grubhub app verses the Applebee’s app is significantly higher. The only reason I didn’t pick up myself is because I am sick and the only driver in the household. Will not use Grubhub again. It would be helpful if the drivers took pictures of the food at the restaurant so you could see if something was missing before they leave, then again when they deliver.

I live on a block that has 2 apartment buildings, each at opposite ends of the block. Grubhub delivery drivers either can't read maps, are lazy or stupid or all 3. They left my food at the wrong building despite the fact the addresses are different and both have huge signs with the address on them in the front. Yesterday it took almost 2 hours to get my food from a restaurant 3 miles from me.

Grub hub canceled my order out of nowhere and never gave me a refund.