Grubhub Reviews 16,552

Worst experience yet. Pizza was ready at 7:30, delivered an hour later and driver left it on a wet carpet on the front porch rather than knocking on the door

The absolute worst customer service and their offers for making things right especially on orders over $200 is absolutely pathetic they offer to subscription that auto renews that we don't want and then as far as a credit they offered only $5 after complaining that that was kind of pathetic they then offered the max refund possible with their GrubHub guarantee of $7 I will absolutely never be using this service again

This is horribly slow service, food is always cold by the time it arrives. They change drivers all the time so food gets later and later. Screen shot the first delivery time because they change it to better suit them.

Unable to use credits and customer service was useless. Spoke with two reps who gave different answers and neither solution worked. They sounded like I was talking to a machine and did not know what they were talking about.

They literally have one job, delivering food. They just can't manage to get it right. I had surgery and couldn't get to my food as they NEVER pay attention to delivery instructions.Customer service is awful. I'm just trying to get through a gift card I was given so I can never use them again.

After repeated late deliveries, grubhub delaying numerous time per order and being tired of paying for cold food, I have cancelled my subscription. This after numerous times of them giving " credit' for very late orders, today I used those credits to yet again have my order delivered long after the 1 hour window they gave when I ordered. I will no longer use Grubhub. This is not the first time the order have been very late and food cold but, it will be the last time

I used GrubHub today for the 1st time.. I am so please with them. The efficiency of my order and delivery time was on point. Yes, I will continue to utilize this service and will inform others about this service. The delivery driver gets 5 ⭐⭐⭐⭐⭐ too

I selected no-contact delivery and their courier stood outside my house for 15 minutes in broad daylight, then yelled at me in front of my neighbors demanding a delivery code. No-contact delivery means no in-person contact. That’s the whole point.
When I contacted support and escalated to a supervisor, I was offered $10 credit, told to file a police report, and denied a refund. The supervisor confirmed in writing that they were declining to refund me despite acknowledging the incident (case #320744130).
The courier behavior was unsafe and the support response was worse. I’ve disputed the charge with my bank. Would not recommend.

An order was one hour late, i got an update saying it would be another hour late making it two hours! So i contacted live support told them they assured me they would infact cancel the order, and refund me. Then with out my authority the order showed up two hours late, they NEVER cancelled my order, and fully charged me. I contacted live support today and they pretty much told me "Nothing we can do" I will never spend a dollar of my money with this provider again. Absolute disgust with this company.

I live in a fairly small town (probably 125,000). Why I haven't learned is beyond me, but everytiime I order food through GrubHub, it takes forever to get the food. My current order has now been delayed 3 times and I maybe will get the food close to 2 hours after ordering. If you cancel, you don't get a full refund. The food has been sitting there so I won't be any good. GrubHub....listen.....if you can't improve your hiring of drivers then don't offer the service in small towns.

SERIOUSLY? Note: This is NOT the fault of the driver who kept me updated from the moment he got the order almost 1.5 hours late! I placed a Sonic order around 7pm at the latest to be delivered at 8:30pm. The order that sat at Sonic to be picked up arrived AFTER 10pm - cold burger, melted slushees, etc., so ... I contact GRUB HUB who gives me a $5 Grub Hub coupon worth far less than the wasted order, and why would I use Grub Hub again with their $5 coupon? I wasn't the only disaster that night, so ... it was Grub Hub. I did laugh though as it reminded me of once being stuck in a car wash for 30 minutes ... and when they got me out, they gave a coupon for a free car wash - no thank you. I'll not be back.

2nd bad experience. Order never arrived. 1st said 20m then kept changing window at. Final time 2 hrs later. Canceled order. Clearly driver was not responding or coming.
Fyi this happened to me a while ago and eventually my order just dropped off like it never existed. No email. No courtesy text. Don't use them if you ever want to eat.

I ordered a large order of food from Wendy's and when I noticed the order being delivered was just for a cup of chili and the rest of the order was missing, I attempted to cancel the order so I could resubmit it correctly. I was NOT allowed to cancel the incorrect order. I refused the chili at the door but reassured the delivery person I would make sure they were tipped well. I then called Grubhub to tell them what happened and ask for a refund on the food I did not receive, but paid for. OFEILA refused to make it right, and I paid $18 for a single cup of chili!!!!!!!
I had already placed the order again, and at that point wanted to cancel everything. I was refused cancellation, and ended up spending $36 in delivery fees alone for a hamburger meal and a chili! The total of this little bit of food was outragious!!! I am done with Grubhub and their poor customer service. I feel robbed! I have been a very good, constant, customer to them and this is how I am treated? Nope. Door Dash and other competitive delivery services are my new Grub Hub. Ofelia, you cost your Grub Hub employer a lot of business with your very poor customer support.

site should have capability of grading zero stars;
last evening ordered online Dave's Hot Chicken, no problem, order and payment processed. Received text advising of delivery window - all good.

shortly thereafter a text followed advised of a "delay" and new delivery window - all good, shit happens.

as the delivery window approached, I got advised via text my driver was here? where? Followed by a text from the driver inquiring my building and unit #? Odd as I live in a private home. I asked his location and he was miles away - not even close - saying that's where navigation sent him. by driver or GrubHub unclear - but did get a text from Grubhub advising such and a credit to my account for the purchase and a $5.00 "inconvenience add" Applicable to orders within 90 days.... I replied I would like the charge to my card be credited as no goods were delivered..."not policy" I did get a bit irate and was further advised that I needed to tone it down or my account would be flagged and escalated - apparently the "customer service " team took exception to me referring to their policy as "bullshit" After escalation to "supervisor' still no resolution and no refund. I deal in retail and reversing an errant charge is a best a few key clicks = satisfied customer. You would think a "technology" company of this magnitude would have the capability to do so immediately. Or maybe the "offshore" team of Customer Service reps and supervisors are not entrusted to have that capability. You can say sorry as many times as you want - make it right. HUGE FAILURE!!!

end of saga - stress - hangry - no refund = my next transaction will be spending my money they hold hostage and move on to another provider .

POOR CUSTOMER SERVICE
WORSE REFUND POLICIES
EVEN WORSE - IN MY OPINION, THEY COULD CARE LESS TO EARN AND RETAIN LOYALTY - THIS COMPANTY WILL NEVER FAIL - IT'S A NUMBERS GAME - YEAH MAYBE THEY LOSY ME AND A FAIR NUMBER OF OTHERS TODAY, PROBABLY PALES TO ADD ON'S GAINED.

Driver claimed they smelled marjuana, said it's illegal, refuse to bring food to the door. I do not smoke and do not know what it smells like. This was said AFTER they found out I lived on the second floor. Too lazy to climb stairs. This is my third complaint and my last. I am done.

Waited an hour then told another hour no drivers available customer service gave me the run around finally after 2 supervisors got a refund I wouldn't accept grubhub credit after 2 hours and a headache my husband went to get food never again they suck

My wife ordered food to the hotel in newark. The driver called - wife said I would be down to meet him.
He leaves, sends her a picture of a table with the food on it that is on a floor that does not even remotely look like the floor in our hotel.
When she called to tell him it wasn't here, he simple said "that's why I called" and then hung up. The dude got 20% - nearly 10 bucks to grab some food from somewhere and leave it at a random hotel. Grubhub claimed they can't do anything and to submit an appeal- we'll be filing a fraud report with Amex.

Pizza delivery was 2 hours late. After traveling all day and starving our pizza finally showed up at 1 a.m. Horrible customer service and unresponsive delivery driver. The company gave us a $10 coupon which did not even cover the cost of delivery and driver time. Never using them again.

Once again, Grub Hub fails. They give a range for delivery time, but if delivery runs past the outside of that they just post a new delivery time, advancing it past what is reasonable so that what you order is never technically late.

This is BS, I've waited too many times past what is reasonable, and their "customer service" is non-existent. Every time I've gone to their online "help", it just keeps saying "couldn't load message". Never have I been able to get help from Grub Hub with a late order, nor anything else.

Edit: I finally got my order tonight, but it was missing an item and the bag was not closed. Sick of this, not using Grub Hub again.

I thought signing up as a Plus member would improve my experience. Quite the contrary. Over an hour and the 1st driver disappeared so I the pizza will be ice cold if it ever shows up. The usual GrubHub mess.

My last breakfast order showed up 2 hours late and was literally 1/2 eaten by the driver and instead of a full refund, GrubHub gave me $6 credit towards my next order which is this pizza I ordered over an hour ago with no assigned drivery yet.