Grubhub Reviews 16,553

I thought signing up as a Plus member would improve my experience. Quite the contrary. Over an hour and the 1st driver disappeared so I the pizza will be ice cold if it ever shows up. The usual GrubHub mess.

My last breakfast order showed up 2 hours late and was literally 1/2 eaten by the driver and instead of a full refund, GrubHub gave me $6 credit towards my next order which is this pizza I ordered over an hour ago with no assigned drivery yet.

Ordered through yelp and was given a 30-50 minute wait time. I called customer service to check on order after an hour and was hung up on first call, second, third and fourth call in 30 minute increments all kept saying to be patient, a driver was on the way…..after the restaurant closed they finally admitted they had no driver coming….grub hub is a scam. The customer service reps are not truthful.

Bad delivery delay I had to cancel never again

Absolutely horrible no customer service never picked up my food and refused help or refund. Made the restaurant I ordered from deliver the cold food I ordered a hour ago.

Horrible delivery service. Drivers refuse deliveries unless adequate tipping and alway miss the address.

Grubhub is absolutely HORRIBLE! Always missing items from order. Grubhub says they’ll refund or credit you but it’s like pulling teeth.Way to much of a hassle dealing with Grubhub.TOTAL HORROR SHOW!BOOOOO GRUBHUB!BOOOOOO!
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I made a Grubhub purchase of 71.00 to Ironborne pizza. I did not receive the food. After 2 hours passed, I canceled the order and requested a refund. The request was not refunded in either repayment nor credit towards a future purchase. After many calls to GH Core Support, I was told that my 71.00 was a donation to them. Please be advised of business fraud

Customer service is terrible. We can't report issues with restaurants too often because they'll stop giving us refunds, as if we're at fault for the restaurants doing terrible jobs. Poor quality. Not even worth it being free for prime users because we'll still be disappointed anyway. Customers are losing more than gaining by using Grubhub. Poor excuse of a 3rd party delivery app. Seems to be getting worse than the experience I had with postmates. No accountability at all from anyone. It's just convenient at times.

I can't tell you how many times they haven't delivered certain items. Last week they missed one person's entire order and again today. As the mom, I gave my food to whoever didn't get theirs. If I had access to a car I wouldn't be ordering from them. So now, again, I don't get to eat anything. I'm sorry, but if a restaurant doesn't include everything, they should still have to deliver

Omg what wasn't wrong, if 2hrs late wasn't enough. I can't believe how incompetent a business can be. What a joke, 2 separate times lastnight, I ordered food. 1st restaurant, over hr & half late. How mighty generous of them 4 issuing me a $5 credit Right? Then I get a message.. that my order was canceled. WHAT? After all that?? Yep..."Did I Learn from that"? Nope.. I sure didn't. I then just ordered from another place. Same Xact thing, happened again after hrs. Of being late..then shortly after..Order Canceled.. (I couldn't make this up). I was so pissed & now hungry too. "Did I learn from that"?? Nope.. I sure didn't ? I again, ordered at 930 am. and again I wait & wait as the hrs. Pass by w No coffee, Still nothing. I contacted CS many times. An as for those $5 & $10 bones, they can shove that in their grub hub. I told them to cancel my order enough is enough. (At least I was 1st. in the canceling process that time). lol. I've now had enough 5 & $10 bones thrown at me. Now ask? Did I learn from that?? Oh hell yes.. I did. And this girl will never ever order from GH ever again. They suck! And thats the honest to bone Truth !!

Drivers are incompetent. Their GPS obviously sucks. It’s not worth the money not worth a delivery fee. Customer service is awful. You might as well use Uber eats

The order arrived after almost an hour late. When I saw after 39 mins there was no one in the area yet I tried to cancel the order. The help section said they would not refund the 30.00 taco bell order of 3 tacos, 1 burrito, and a drink because the food was already being prepared....IT'S A TACO BELL!!! CHAT WAS NO HELP Either. When the food arrived I had 3 cold tacos, 1 cold burrito, and 1 drink where the ice had already melted. GRUBSNUB APP DELETED!

Wish I could do less than 1 star, canceling orders over an hour after accepting leaving no option to the ordering party! Horrible customer service!!!!

Arrived late. Part of order missing. Cold food, ice completely melted in drink. Order left next door. Offered $6 credit. Complained about that offered $5 more. Ok whatever they offer another $5. Not necessary I learned my lesson won’t use again. Received a text order being replaced never arrived was told they already gave me the credit! Poor excuse for a legitimate business.

Horrible experience. Food wasn’t delivered in full. They refused a refund per their policy. My kids were in tears that the chicken nuggets weren’t there. Even then they refused to offer a refund. Will never use again. Horrible. Sad. Pathetic. Do better Grubhub CEO

My order was more than two hours late. I had requested that it be canceled because it was too late and I had to get food somewhere else. They confirmed it was canceled and then someone delivered it and they still charged me. Disgusting behavior.

Everytime I use this app there is a problem. Without failure, the drivers fail to follow instructions or cannot find the address and don’t understand what I’m saying. Incredibly frustrating. Not sure how it’s still in business. Won’t be using this app ever again.

The order was placed outside the apartment building door. It was requested to be delivered in front of my apartment door.

After a lengthy order process, and wait for delivery, I was informed that my order had been delivered. It WAS NOT!

Grubhub just canceled my Order with the restaurant claiming something went wrong meanwhile the payment went through everything was fine I don't understand what could have gone wrong. Anytime I have ever used grubhub there's always an issue. The other apps a much better. I will never use Grubhub again!!