GSFCarParts.com Reviews 

So disappointed, i ordered some car-parts wich supposed to be delivered on Saturday but it didn't and when i calling the customer service for over an hour till they answered then he said i will hang up and call you right back as the signal is weak but just was a lie

Always give you the correct parts at a great price. Click and collect is really easy and gives you the opportunity to use the discount codes.

Impossible to do business with, customer support just bat you away, you cant even confirm your account number with them. My business account will now be closed.

Simple to shop online, good descriptions of products, next day availability on most items if not already instock

Bought set of hella wiper blades for 2017 Ford Fiesta using the vehicle lookup, but the connector clip does not match the arm. The length is also off, so they do not sit flush on the windscreen. Disappointed with the inaccurate fitment guide, been to Castle vale branch not interested to help,

Ordered part on line - showed stock available. Got text to say order ready for collection but when I went to collect, part not there!!
Fit time I have use GSF, may think twice before I use them again.

What made my experience great was the support given to me by Danni at the branch.
She really did help me to have confidence that I was buying the correct parts for the 20 year old car that I was servicing.

What made the process really difficult was the website - corporate pricing structure makes it (effectively) obligatory to buy online as Click&Collect, but available brands, usage applicability and stock level information OnLine is completely broken.
I only completed my purchase because of the super supportive in store assistance that I received.

Good value good condition good quality I found part easy on your website I like your star rating aswell and I use you again like I have done in the past for parts

I needed a car battery for FRIDAY 21st August 2026. Everywhere on the website you're told order before 10pm for next working day delivery. I even rang GSF to make sure and they said "that's correct".

I ordered on THURSDAY 20th August 2026 GSF order email says order received 13:59! *8 hours* before the cut off time! So I was told I'll get it the next working day Friday 21st August 2026 by DPD.

Now any customer of DPD will know with the app that you get told IMMEDIATELY when a parcel is due to be collected from the retailer.
All of Thursday DPD app had no details nor bookings from GSF 'to even say GSF are going to send a parcel', so this never happens and I thought I'd give GSF the benefit of the doubt they'll deliver next working day.

To no surprise I had NO delivery all of Friday I waited for absolutely nothing wasting my time & money. As a new customer I wasn't impressed as GSF were recommended by AI ChatGPT.

To the owners of GSF, this is a blatant breach of UK law, namely The Trades Description Act.

Even today, Saturday 22nd August 2026, DPD app have not even received a booking. Meaning clearly the staff are lazy or treated with bad working conditions so that they cannot be bothered to fulfill the VERY misleading next day deliveries stated on the GSF website.

So in summary, GSF have had
Thursday 20th August 2026
Friday 21st August 2026
Saturday 22nd August 2026

And the staff still haven't even booked it in with DPD. This is scandalous! I rang GSF customer services and they said we don't deal with deliveries, ring the Home delivery team, I did; their closed!

I'm at work Monday 24th August 2026. So if the staff at the GSF (home delivery) take there head out of the sand, (or as they employ cheap young staff) enforce a BAN on the use of their personal mobiles as they seam to be on there a lot and at stores which is very unprofessional and management needs to wake up and sort the streamlining of their business and go undercover to the home delivery team as to why after 3 days in my case, that next day deliveries aren't being fulfilled. It's not like the staff are playing table-tennis. The whole delivery process needs to be fixed immediately.

Very poor service overall. Won't be using again. Won't recommend.
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Update 24th August 2026
STILL NO DELIVERY!

ABSOLUTE JOKE OF A COMPANY.

EVEN DPD HAVEN'T EVEN RECEIVED PARCEL SO GSF HAVEN'T EVEN DESPATCHED PARCEL.

AVOID GSF AT AT COSTS WHEN NEEDING *ANY DELIVERY*

Not even a word from ANY GSF staff to say where parcel is.

Ordered the wrong part, tried to get in touch with them (appreciate the error was on my behalf) however there is no phone number for customer service and the live chat doesn’t respond, I’ve been waiting over an hour for a live chat response, the email template on the website also only lets you out in about 10 words so you can’t contact this company. Spent a fair bit of money with them recently on components and need a lot more! but won’t spend another penny here. Avoid awful customer service!

Every thing was as described and at a very good price.

I placed an order for a tool. No updates past the order confirmation email until I got in contact with customer service after 16 days. Initially the representative lied in saying that it had been dispatched on the same day as the purchase. After multiple days and follow up emails, it has transpired that the order was never placed with their supplier and a refund was eventually issued. Customer service very poor and unprofessional, with copy and paste reply emails. Stay away from these thieves as they would not have batted an eyelid at keeping the payment without delivery.

Within 10 seconds of ordering I try to cancel my order because when paying on Apple Pay it auto adds on the highest shipping cost which is annoying because it will come Monday regardless. therefore I try to cancel the order straight away and am unable to do so this is not the first time I’ve had issues with this site

Zero customer support
Ordered online 10 days ago still chasing
Same reply send us your order number and then no reply

A JOKE. TERRIBLE Service.
Bought brake pads online confirming my van with reg number. Picked up the pads and half way through the job with wheels off realised they had sold me the wrong pads. No apology. Just “yeh they are the wrong pads” told me they could get them to me by three and they would offer me a good will gesture discount. The new pads came the next day. The wrong pads. And no offer of a discount. Turns out the gesture of good will was taking back the pads and sending me new ones. The wrong ones. Still waiting for the right ones. Useless. It was the lack of apology that winds me up.

Good service and excellent prices.
Ian Ginn

Availability of obscure (to me!) parts.
Fair prices.
Quick delivery.

All round - excellent!

After putting my vehicle registration in there website I was told there was a fitment difference, but I was unable to order the correct part as my cars alternator was a 180a and there highest amp was. 150 .
Anyway that part was sent back for a refund and the pulley that I purchased before was correct and fixed my alternator.
So id just double check the photos and details before you buy.
All in all not a really bad experience with the staff etc ..

Parts take a long time to arrive and also different times and days from each other. 4 days from ordering still no part and vehicle unusable.

Ordering on line was easy and a reasonable price point compared to other suppliers . As local to us , it was handy they had the part required for next day pick up. On picking order up it caused confusion as noticed in returning home that the receipt issued showed a wrong car registration on it and different price to what was paid on line.After a phone call I was convinced by helpful man that it was the right car part number and that it must have been a mix up with invoice/ receipt issued. Thankfully it was the right part . So all good in the end.