GSFCarParts.com Reviews 

Needed a battery for my car so went online and found one in stock at my local gsf. Went to buy it only to be charged over 10% more than the online price. I was told they can’t match online prices. Why two prices? Ridiculous and profiteering. Imagine looking online at say Screwfix, seeing a price then being charged much more when you pitch up at the store? Both staff also pretty rude. Think about your customers first please.

Easy ordering process on-line, prices are good, and staff always helpful and knowledgeable.

very easy. convenient.

When the parts don’t fit what you’ve ordered & you can’t log into the website to find the consignment number that’s real good .!

Good quality products, fast and easy transaction.

Excellent customer service and very well priced

I was pleased to find what I was looking for at a reasonable price.
I collected the item instore.
I did have to wait a while to collect it as there was a queue.

Got exactly what I ordered, on time and at a reasonable price.

Ordered air, cabin, fuel, oil filters and sump bung washer on 19th June for delivery as 1 item not available for collection.
Its now 12th August all I've recieved is a fuel filter, complained multiple times nothing happens.
Cant even speak to the guys in store as they say its treated as a separate company and orders are either collection or delivery and ca not be split
At this point it seems I've simply wasted £50 and still had to buy it all again.
Avoid this online nightmare and just collect in store.
I dont expect a review will help me but it might help you

Paid online. Product awaiting collection on arrival. The battery works perfectly. I think the pricing was OK but they had it in stock and ready to go. Very easy.

Ordered drop links online from this company as local branches did not have them in stock, delivery was meant to be between 2-4 days, its now 7 days in and still not been despatched, contacted live chat, was told by the latest wednesday, as of today they still haven't been despatched so rang customer service to be told the supplier was out of stock and that I would get a refund in 5 days time, why advertise them on your website when you cant get them!!!

Everything available, polite staff

I managed to order the part needed , reserve it and collect it.
The part was on the shelf so no waiting at all.
The staff were helpful and friendly.
Parking was easy too.

Can offer good price but often not available to click and collect and online delivery can fall to pending. Local depot not very helpful with anything ordered online and very long wait to speak to someone. Prices in-store are higher than online

I ordered some drop links online, after double check all details the system changed the delivery address with the billing address, the live chat works when it wants, called the office and luckily you can speak with a human instead of the automated service. The biggest issue I asked 3 times if the parts will be delivered on Tuesday and always confirmed that the following day I will get it, but nothing! Due a pothole one of the link has snapped so I can't move the car and the level of stress is high already, plus not having it delivered made me furious! Tried by email, tried by live chat, tried by calling but nothing! Just wait and waste your time. Next time I will by from Amazon even if ar more expensive but at least I will get in time.

Good knowledge and good price on most products thank you

Great Service, price and friendly staff.
What's not to like.

Easy to find items on the website, which are of a great quality and price, the option to pay in store is handy when your credit cards are not on your person at the time of ordering.

polite friendly staff. Had the items in stock at a reasonable price.

Absolutely terrible customer service at GSF Bessemer Road, Cardiff. The male receptionist is consistently rude, dismissive and arrogant. There is absolutely no basic courtesy or manners when speaking to customers, and his attitude makes you feel like you are an inconvenience rather than a valued customer.

I have visited this branch more than once and unfortunately experienced the same attitude. Being busy or having a difficult day is no excuse for treating customers with disrespect.

Customer service starts at reception, and this branch seriously needs to address the way customers are spoken to. Very disappointing experience and, based on my experience, I would not recommend this branch.