GTBank Reviews 32

I have been using this Bank for over 17 years, it has become crap, over one week no access to online transactions, I call customer service and waited for about 1hr the call get dropped finally, how low has GTB fallen.

They need to check there bvn network
It isn't fair that someone will come to open account and they'll say the network is down its really annoying the come back tomorrow or comeback in 48 hours

I used the *737* method to transfer money from my bank to my Momo. It’s been 24 hours and the money hasn’t reached
My
Account . However it’s been deducted from my bank account

Very terrible customer service.

How will I wake up this morning to series of deductions on my account all for sms charge for one month? You deducted three times for the same sms charge for one month 😡😡😡😡...more than 500 naira in a day just for the same reason..how cruel can that be... please stop making unreasonable and useless sms deductions. Period.

My account was debited on 31st December 2020 for a failed transaction. I contacted GTB via the online banking platform. After getting my complaint, GTB responded that I should go ahead and fill a dispense error report on the online platform using the cards menu. The feature keeps saying that I do not have a declined transaction for December 31, 2020, whereas, I have the receipt which clearly shows that the transaction declined. GTB did not send me the usual email log or confirmation mail for the transaction, yet cannot return my money for over a week now. Useless bank, I once deposited N30,000 at a GTB branch and it never reflected in my account for six years now. A bank of thieves.

Gtbank use to be one of the best banks in Nigeria unfortunately I can't say the same again. It's been over 2years I've been making one request all to no avail. I want to receive email updates on my children accounts, each time I call from Canada they tell me " we are so sorry to hear that.....it will be fixed" but nothing has been done till date. Not to mention the time I have to wait on hold while calling. It will be great if Gtb can come up with a system to best assist foriegn residents with regards to calling customer service. Sometimes I send complaints with my name and they will reply to my daughter. I am highly disappointed with Gtb

This bank is nightmare. I wanted to reactivate my account. I was asked to do a video call to confirm my identity. I Waited on that call for over 7 hours and no one responded.

Gtbank has been the best bank ever for me because they keep your money without any unusual deduction like other banks do. It's a wonderful experience banking with you.

I have banked with GT Bank for close to a decade and it's been smooth sailing ever. Every service I want, I get and there's never been a moment whereby any issue I had took more than a day or two to resolve. Even with that, they will call me and inform me of the progress of the issue at hand. They definitely have one of the best online internet banking and mobile USSD platforms in the country.