GTXGaming.co.uk Reviews 

1,422
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional service quality. Customers frequently highlight the dedicated staff and support team for providing prompt, extremely friendly, and highly knowledgeable assistance during various troubleshooting steps. People are especially happy with the smooth user experience, rapid setup processes, and reliable day-to-day server performance. Many users mention that getting assistance is fast and straightforward, making it easy to resolve any technical difficulties. However, some reviewers were not happy with unhelpful support responses, poor communication regarding updates, and unfulfilled service listings. A few other people also felt that standard plans suffered from frustrating server performance issues, unexpected crashing, and restrictive limitations.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their exceptional competence, friendliness, and... See more

Service

People report positive experiences with service, highlighting fast response times and helpful staff members... See more

Customer service

Clients share positive opinions on customer_service, noting that support agents provide fast, helpful, and... See more

Response time

Customers consistently report positive experiences with response_time, praising the exceptionally fast and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting fantastic server... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I Have Catologued my review for a later time, if needed, Thankfully the CEO of Gtx, Matt is a very reasonable man. If you have any issues, reach out to Matt, obviously his a busy man, So may not b... See more

Rated 5 out of 5 stars

GTX gaming excels at customer service. Every ticket is answered within minutes and issues resolved promptly and professionally. Nothing but wonderful things to say about the service GTX provides. I’ve... See more

Rated 5 out of 5 stars

So far, probably the best server hosting website I've used. Gamepanel feels best so far, support acts quickly (shout out to Jamie, my man saved the session). Barotrauma sessions have been smoother t... See more

Rated 5 out of 5 stars

Truthfully I couldn’t want any other provider with this great and spectacular team that has been nothing but EXCELLING in the following >>I was serviced swiftly and thoroughly from start to f... See more


Company details

  1. Gaming service Provider

Information provided by various external sources

We are the world leaders in game servers and dedicated servers plus we are also an 'official' Teamspeak3 Provider. Cheap Game Servers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,422)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

Tom-

Tom

Was asking questions about GTX and what it does, Tom was extremely helpful even though it wasn't the outcome i had hoped but that was because they don't host console servers but great help and very friendly

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

I have server with this company

I have server with this company, I've had servers with this company in the past and I am admin on someone else's servers with this company and they are absolutely amazing! I can't rate them highly enough.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Steven was incredible

Steven was incredible, being patient, easy to understand with clear directions and what felt like a positive demeanour. Without Steven I would likely have taken my business elsewhere.

You have yourself an incredible worker that i would recommend for a raise.

July 16, 2025
Rated 1 out of 5 stars

Terrible hosting

Look, the quality of servers are alright, however the hosting part is terrible. Let me explain.

I have been hosting a cheap Stormworks server for like 6 bucks. I had no problems until I noticed my gmail inbox getting flooded with emails from GTXGaming stating that the server is taking up over 5 GB of the allocated RAM. Because of this, the server keeps getting restarted.

I contacted support about this issue, and they told me I need to upgrade. Are you serious? You’re basically forcing me to pay more to get a proper functioning server? Excuse me, but if you offer a service, then you should offer the best of it, and not turn your back to your customers and tell them to pay more. Take off the option for 5 GB RAM, because in my honest opinion it’s trash.

Bare in mind that my server has zero mods, no AI, no vehicles spawned and no players. The resource usage should be minimal.

Edit: Only after requesting a cancellation and writing a bad review they decided to change things around for me. Still a little disappointed since I needed to do all of this just to get uninterrupted server hosting. But I’m glad support has changed this.

2nd Edit: Even after a change to 8 GB RAM free of charge, the server keeps getting restarted.

3rd Edit: Dear GTXGaming, stop begging for better reviews and blaming the game devs for bugs. If you cared about customers, you would sacrifice a high-end server temporarily until the game devs resolve the issues. I will no longer be responding to any messages directed to me. Respectfully, cancel all and any recurring payments I had with this company. I cancelled my server twice already. Have a great rest of your day.

July 1, 2025
Unprompted review
GTXGaming.co.uk logo

Reply from GTXGaming.co.uk

Hi Maksim, I am sorry for the issues you had with the memory usage, the game devs recentely released some broken updates making the game leak alot of memory over a short time, they will be working on the issue and it will be patched very soon and memory usage will go back to normal.

Rated 5 out of 5 stars

Perfect servers Perfect Service!

really one of the best out there most of the people who wrote bad reviews are just salty little kids probably, because they are fast and professional with support and the servers work like a charm we have been using them for 2 months now and probably will continue until we stop playing Ark Ascended.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service & Support

Outstanding Service & Support – Matt Was Excellent!

I’ve been incredibly impressed with GTXGaming’s server hosting for 7 Days to Die. The setup was smooth, performance has been rock solid, and the mod support is exactly what I needed. But what really stood out was the customer service — Matt went above and beyond to help me with a few custom setup tweaks and made sure everything was running perfectly. Super professional, knowledgeable, and quick to respond. It’s rare to get this level of support in game hosting these days. Highly recommend GTXGaming if you want a hassle-free experience with real humans who care.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience and support!

So far my experience with GTXgaming has been well above expectations. Everything has been running extremely well and is pretty easy to use.
Tom Hancock from the support team helped me resolve an issue just this morning. His quick action and professionalism resolved the issue right away. Very impressive all round.
Tim definitely deserves a raise and extended lunch periods. He is a champion of technical support and customer service.

Thanks again!
Mike

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

Rui Pedro went out of his way to assist…

Rui Pedro went out of his way to assist and answer all of my questions. He is very professional and understands how to fix technical questions while explaining in layman terms. He’s a hard worker and I hope to work with him more in the future. Thank you Rui Pedro!

April 30, 2025
Rated 5 out of 5 stars

turning a frown upside down

jamie do better

Rui Pedro your the reason my server is running and working a little kindness went a long way to turning a upset customer into a life long client even though game is experience issue probably from overloading issues you guys helped me. thank youy

March 28, 2025
Unprompted review

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