I spoke to Edwin today who made this Loan process the easiest I have ever known He was professional and had an excellent telephone manner A very nice man and company and I would not hesitate to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thank you Tom for facilitating my loan. Guarantor my loan has been amazing,very good customer service,patient,considerate and top notch service. The loan process was seamless and fast. You are simply... See more
The process is too long considering that you will be dealing with your existing client already .Most of the questions tends to be a lot of repetition it will be best if you reduce some aspects.l am th... See more
My experience was great. It was excellent too. I was able to get the loan right on that same day of applying. Thank you so much. I highly recommend people using your organisation. I had an amazin... See more
Company details
Written by the company
Guarantor My Loan is a loan lender with a difference, providing affordable guarantor loans to borrowers in the UK. Founded in Norwich and trading since August 2014, we have grown and developed into one of the more innovative and popular loan lenders in the market today. We’re proud of our pioneering peer-to-peer lending model, which benefits both lenders and borrowers who are looking for more affordable rates than they could maybe get elsewhere.
Written by the company
Contact info
4th Floor, 25/27 Surrey Street , NR1 3NX, Norwich, United Kingdom
- 01603 391013 or 01603 391136
- customerservice@guarantormyloan.co.uk
- www.guarantormyloan.co.uk
4.8
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 1 week
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After signing all the documents getting my bank details asking me congratulations on approval of your loan then final call to guaranter but due to connection error guaranter call drop and loan deline
After signing all the documents getting my bank details asking me congratulations on approval of your loan then final call to guaranter but due to connection error guaranter call droped after that gauranter call then back and they said we delined your loan.
Really disappointed they waste the time.
October 19, 2026
Everything was made so simple and…
Everything was made so simple and smooth by Tom He explained everything as we were going along and made it easy to understand
October 21, 2026
Unprompted review
The professional manner of all of the…
The professional manner of all of the advisers. Edwin especially was very professional and polite very patient with me and he listen and help me go through the application process
October 19, 2026
Unprompted review
Exceptional support from Kwame
Applying for a loan can feel daunting and stressful, but Kwame was fantastic throughout the process. He was knowledgeable, understanding and sensitive to my circumstances, which made such a difference.
He is a real credit to your organisation, and I would highly recommend him. Thank you, Kwame, for making a worrying experience so much easier.
October 20, 2026
Unprompted review
Edwin was a fantastic staff
Edwin was a fantastic staff, good quality of customer services, friendly, helpful, very thorough in explaining what needed.
October 20, 2026
Unprompted review
Very easy to talk to helped
Very easy to talk to helped
Me through each step would highly
Recommend
October 19, 2026
Unprompted review
The way James spoke with and explained…
The way James spoke with me and explained everything in detailed concerning the loan contract. He has great customer relationships.
October 19, 2026
Unprompted review
Great Service
Tom was very friendly and helpful. He explained the process and walked through every stage with clarity.
October 16, 2026
Fast
Fast, efficient friendly staff, who have excellent knowledge of their products.
October 13, 2026
Great service fast and professional…
Great service fast and professional thanks Adam .
October 16, 2026
Unprompted review
Great turn around thanks for you…
Great turn around thanks for you support. You were very friendly and professional and made me feel at ease , many thanks Jo
October 16, 2026
Unprompted review
Amazing service.
Kwame made the whole process as a guarantor so easy and stress-free! He was extremely friendly, built great rapport, and even had a good laugh with him while setting up my friend’s loan. It’s rare to get such warm, genuine customer service. Highly recommend GuarantorMyLoan!
October 15, 2026
Unprompted review
Edwin was very clear and easy to speak…
Edwin was very clear and easy to speak with. Definitely brought a personal touch to the experience which can be hard to do over the telephone in such services. Would definitely advise any others looking for this level of service to use this in the future
October 15, 2026
Unprompted review
A fantastic friendly service
What a fantastic company, made me feel so welcome and such an amazing service, professional and quick, super easy too! The gentleman on the phone was friendly, polite and a true day maker! I believe his name is kwame, Big appreciation to you sir for been a lovely soul!
October 15, 2026
Unprompted review
Outstanding professionalism
Outstanding professionalism, effective, efficient and very straight forward to use. Staff polite, respectful and helpful.
October 14, 2026
Unprompted review
A very professional interface between…
A very professional interface between myself and your representative.
He was clear and concise on every detail discussed.
October 14, 2026
Unprompted review
Tom was friendly and clear about risks…
Tom was friendly and clear about risks of being a guarantor
October 12, 2026
Unprompted review
Really nice service very kind and…
Really nice service very kind and polite staff Edwin I spoke to was very helpful and lovely
October 14, 2026
Unprompted review
James processed my loan application and…
James processed my loan application and they offered me something better to help manage my finances. I am happy with the service and guidance received.
October 13, 2026
Unprompted review
Very seamless experience
Very seamless experience. James was very polite and professional and explained every process to me patiently. It’s been a great experience
October 13, 2026
Unprompted review
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