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GuarantorMyLoan Reviews 

1,996
•
TrustScore 5 out of 5

4.8

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Considering 411 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for their outstanding helpfulness, professional demeanor, and exceptionally supportive communication throughout the entire loan application journey. Reviewers state that company representatives are incredibly patient, understanding, and fully committed to ensuring every single customer question is answered clearly and promptly. However, some customers also noted that the procedure involved multiple detailed steps and required careful attention when uploading and managing required documents. Despite occasional feedback regarding these procedural steps, consumers widely appreciate the swift communication and personalized assistance that successfully simplified their overall financial experience.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting friendly, polite, and professional... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff members are exceptionally... See more

Service

Customers had positive experiences with service, frequently highlighting friendly representatives who... See more

Response time

Clients share positive opinions on response time, frequently praising the team for being very quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to Edwin today who made this Loan process the easiest I have ever known He was professional and had an excellent telephone manner A very nice man and company and I would not hesitate to... See more

Rated 5 out of 5 stars

Thank you Tom for facilitating my loan. Guarantor my loan has been amazing,very good customer service,patient,considerate and top notch service. The loan process was seamless and fast. You are simply... See more

Rated 5 out of 5 stars

The process is too long considering that you will be dealing with your existing client already .Most of the questions tends to be a lot of repetition it will be best if you reduce some aspects.l am th... See more

Rated 5 out of 5 stars

My experience was great. It was excellent too. I was able to get the loan right on that same day of applying. Thank you so much. I highly recommend people using your organisation. I had an amazin... See more

Company details

  1. Non-Bank Financial Service

Written by the company

Guarantor My Loan is a loan lender with a difference, providing affordable guarantor loans to borrowers in the UK. Founded in Norwich and trading since August 2014, we have grown and developed into one of the more innovative and popular loan lenders in the market today. We’re proud of our pioneering peer-to-peer lending model, which benefits both lenders and borrowers who are looking for more affordable rates than they could maybe get elsewhere.

Written by the company

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,996)

408 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Meda made everything so easy

Meda made everything so easy! I was so worried about the process and how long everything would take and that I would have to do so much reading and paperwork. Meda made everything understandable and got everything in place for me so quickly! I definitely recommend her!

October 7, 2026
Unprompted review
Rated 5 out of 5 stars

The process was straight forward with…

The process was straight forward with any queries from both sides explained and resolved clearly and easily. Meda, the lady who dealt with our application was so helpful and guided us through the process in a very friendly but professional way. Great service

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, polite, patient and was understanding and respectful with time and questions. Usually I hate being on customer service calls but this was a breeze!

October 2, 2026
Unprompted review

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