GuarantorMyLoan Reviews 

2,003
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 411 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for their outstanding helpfulness, professional demeanor, and exceptionally supportive communication throughout the entire loan application journey. Reviewers state that company representatives are incredibly patient, understanding, and fully committed to ensuring every single customer question is answered clearly and promptly. However, some customers also noted that the procedure involved multiple detailed steps and required careful attention when uploading and managing required documents. Despite occasional feedback regarding these procedural steps, consumers widely appreciate the swift communication and personalized assistance that successfully simplified their overall financial experience.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting friendly, polite, and professional... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff members are exceptionally... See more

Service

Customers had positive experiences with service, frequently highlighting friendly representatives who... See more

Response time

Clients share positive opinions on response time, frequently praising the team for being very quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to Edwin today who made this Loan process the easiest I have ever known He was professional and had an excellent telephone manner A very nice man and company and I would not hesitate to... See more

Rated 5 out of 5 stars

Thank you Tom for facilitating my loan. Guarantor my loan has been amazing,very good customer service,patient,considerate and top notch service. The loan process was seamless and fast. You are simply... See more

Rated 5 out of 5 stars

The process is too long considering that you will be dealing with your existing client already .Most of the questions tends to be a lot of repetition it will be best if you reduce some aspects.l am th... See more

Rated 5 out of 5 stars

My experience was great. It was excellent too. I was able to get the loan right on that same day of applying. Thank you so much. I highly recommend people using your organisation. I had an amazin... See more


Company details

  1. Non-Bank Financial Service

Written by the company

Guarantor My Loan is a loan lender with a difference, providing affordable guarantor loans to borrowers in the UK. Founded in Norwich and trading since August 2014, we have grown and developed into one of the more innovative and popular loan lenders in the market today. We’re proud of our pioneering peer-to-peer lending model, which benefits both lenders and borrowers who are looking for more affordable rates than they could maybe get elsewhere.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,003)

410 reviews in the last 12 months

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Rated 5 out of 5 stars

Staff were really helpful and clear

Staff were really helpful and clear. Edwin explained everything really well at every stage and worked hard ro make sure we could get a satisfactory agreement over the line. Everything was easy to follow and we were even given a timeframe for payout on the same day.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Edwin was an amazing staff member to…

Edwin was an amazing staff member to speak to, he made sure we knew everything and didn’t make me feel ashamed of past financial mistakes I had made that led me to this position, because of him specifically I will be recommending this business to my friends and family and telling them to ask for Edwin :) Thankyou so much for everything

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Tom,

Tom, providing an amazing customer service, explain really well, and lot helpful, keep it up Tom,

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

A very easy process

I am acting as a guarantor in respect of a loan application. The process from initial form filling to phone calls was quick, clear and seamless. No dramas and easily done. Adam was very clear in his questions and explained the process very well. Thank you.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

I had a smooth and positive experience…

I had a smooth and positive experience with GuarantorMyLoan. Tom was especially helpful, making the entire process simple and stress-free. He was patient, professional and very understanding throughout. I would confidently recommend GuarantorMyLoan to anyone who needs their service.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Tom was exceptional

Tom was exceptional, he explained the process clearly and was happy to give concise answers to my questions. Pleasure to work with and a very friendly and client centric service.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

After having some difficulty speaking…

After having some difficulty speaking to the AI I called and spoke to a gentleman called Tom who has dealt with my application. He was friendly to talk to and very helpful throughout the whole thing.

July 21, 2026
Unprompted review

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