Guerin Reviews 

1,066
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 154 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the swift and easy service, noting quick pick-up and drop-off processes. Reviewers frequently highlight the friendly, helpful, and professional nature of the staff. Furthermore, people often receive clean, modern, and well-maintained vehicles, with some even getting upgrades. However, some customers also noted significant dissatisfaction with unexpected and excessive charges, including additional insurance, cleaning fees, and fines for minor issues or tolls. Some people were dissatisfied with staff who were described as unhelpful, rude, or arrogant. Additionally, several reviewers reported receiving cars with pre-existing scratches or mechanical problems, and some felt unfairly charged for damages upon return.

What people talk about most

Service

Clients share ambiguous opinions on service, with many reviewers praising the quick, efficient, and... See more

Staff

People report ambiguous experiences with staff, with many customers praising the staff as friendly, helpful,... See more

Price

Customers consistently express dissatisfaction with pricing, frequently reporting unexpected and additional... See more

Product

Reviewers mention ambiguous feedback about product, with many customers praising the cleanliness, good... See more

Payment

Customers reported significant dissatisfaction with payment processes, frequently encountering unexpected and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Superb, swift service and, given we went for a high quality vehicle, very good value for money. Pick up and drop off were very simple, no pressure to take on unnecessary insurances. The car itself was... See more

Rated 4 out of 5 stars

Hired a car for a week in Aug 25 from Faro Airport The car was fairly new but had a few scratches particularly on the bumpers and the wheels Took a video and loads of pictures based on the pr... See more

Rated 4 out of 5 stars

Overall good experience with my car rental from Geurin at Faro airport in Portugal. I did book a Seat Ibiza (or similar) and was given a Kia Picanto which was fine, car was modern and drove... See more

Rated 4 out of 5 stars

Booking process is very efficient. The help at the airport also very good. However the pick-up and drop-off take a lot of time so, be prepared!


Company details

  1. Car Rental Agency

Written by the company

Mais do que uma rent-a-car somos um companheiro de viagem, uma forma sustentável de conhecer novos lugares e uma escolha sólida na hora de alugar um carro.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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No recent history of asking for reviews

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3.7

All reviews

(1,066)

443 reviews in the last 12 months

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Rated 5 out of 5 stars

Very kind and friendly employees when…

Very kind and friendly employees when we picked up our car. Same opinion we had after a few days when we had a problem with wheel (tire pressure leak), so we came back to rental center in airport to fix this issue. Just got a new car in a minute and all was resolved. Everything was quick with smiley faces. No problem at all.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Would happily use Guerin again.

I filled in the pre-arrival online form, which did speed up the collection process somewhat, so the whole collection experience was much faster than is normally the case with hire cars. Car was nearly new and in good condition. Drop off was also timely. Would happily use Guerin again.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

We decided to rent a car last minute

We decided to rent a car last minute. When we got to Guerin shop at Lisbon airport we were quickly attended by the staff who guided us through the reserving process online. We took in total 30 minutes from the moment we got to the stand to the moment we left with the car, and that was without a reservation. Overall, great staff, easy booking process and the car was in great conditions. Would definitely recommend.

June 3, 2026
Unprompted review
Rated 4 out of 5 stars

Solid experience

We rented a car for 9 days in Madeira. Getting the car after arriving in Funchal was really easy. Employees are doing a good job by providing valuable service. Sometimes not that friendly, but I guess thats how you become, when having new tourist arriving every few minutes.

The car we got had a lot of scratches, so we where a bit confused at the beginning - the employee told us to make a lot of pictures and all would be good. The car overall was good, only issue we had, was too less engine oil. We had to get some on one of our trips from a gas station (after calling support and clarifing our issue). We got the spend money for the engine oil back, when we returned the car.

Overall can recommend, although it was not perfect.

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Good, reliable rental company

The rental process for pick up and drop off is fast and efficient. Cars are clean and in great shape. They are also quick to respond if there is an issue with a car. Overall very pleased.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

One of the best car rentals

You need to do the check in. So nobody is forcing you to get an insurance from the company. Quickly pickup and quick delivery.

Only check the car well before you leave. Our car has had a lot of damage. But at the delivery the guy didn’t say anything about that.

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

I received the car quickly

I received the car quickly, and the return process was also fast. The car was in good condition and ran well; although it wasn't the exact model I had booked, it was similar. I am satisfied.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, quick and smooth...

The rental process was smooth. They had staff to explain what I needed and what I was signing, especially since driving in Portugal was new to me. The car was new and clean and it was also conveniently located at the airport. Will rent from them again for sure. Obrigado

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

We have used Guerin for a few years…

We have used Guerin for a few years now, I very much like their pre-registration and as a result, their speedy collection process. The staff are always friendly and helpful. The cars have always been modern and in most cases very new. Altogether one of the best car hire experiences I have had at Faro airport over the last 45 years of going there. Well done.

June 24, 2026
Unprompted review

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