Guildford Estate Agents Reviews 23

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Awful! Firstly the agency refused to stop advertising the property on both Rightmove and their website for months after signed contracts even though I requested this multiple times. The main issue tho... See more

Rated 5 out of 5 stars

Great team! Good listing photos and videos. Work for our properties over last six years. Found us professional tenants, carefully selected the best match. Look after our properties with quick resp... See more

Rated 1 out of 5 stars

Unprofessional service. Whilst staff were generally pleasant, they have mastered the art of not answering your question or committing to respond, and then not responding. Matters were not acted upon o... See more

Company replied

Rated 5 out of 5 stars

I have let my properties with Guildford Estate Agents for the last 8 years. I have had no void periods and always achieved market rate or above. The fully managed service is highly recommended, I am o... See more

Company details

  1. Travel & Vacation

Written by the company

We are friendly, professional and proactive Sales and Lettings Estate Agents with a combined 60 years’ experience. Our director, James Quantrell opened this office 8 years ago and we have gone from strength to strength since then. We are an independently run estate agents having changed our brand from a London based franchise, Winkworth Guildford to our new and updated local name Guildford Estate Agents. We have huge amount of knowledge of Guildford and surrounding areas with all staff having lived here most of their lives, our well-established team has worked in the industry for many years. James has working as an estate agent in Guildford for over 18 years! This sets us apart from most of the competition. We use modern technology to provide an insight to all of our homes, giving a virtual tour around the properties so you can see your future home from the comfort of your sofa. We provide this as a standard marketing technique with no cost to you. Matterport is not used in any other companies in Guildford which is yet another thing that sets us apart from others. We are on Rightmove, Zoopla and On The Market. The future is bright, the future is Guildford.


Contact info

3.1

Average

TrustScore 3 out of 5

23 reviews

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Rated 1 out of 5 stars

Awful service!

Awful service from unethical individuals shaming the whole real estate industry.
There are plenty of good agents on the same road, avoid this one as much as possible!

November 25, 2020
Unprompted review
Guildford Estate Agents logo

Reply from Guildford Estate Agents

Dear Mrs Rodrigues
It was a shame you did not get the property the Landlord marketed with us. We all can understand you are very disappointed that the Landlord went with more suitable tenant for his highly desirable property.
I hope you and your family found yourself another property.
If we get another property that meets your requirements then we will be in touch like we said.

Rated 1 out of 5 stars

Formely Winkworth and owned by Surrey…

Formely Winkworth and owned by Surrey Prestige properties (Mr J Quantrell). Mr J Quantrell does not abide by industry standards and with total disregard to rental procedures and laws. Especially beware if you are students as you WILL be treated with a total disregard of your welfare, rights and then abandoned with financial loss. If I am incorrect Mr Quantrell please have the professional courtesy of replying to our solicitor or sue me.
Mr M O'Connor

November 15, 2020
Unprompted review
Guildford Estate Agents logo

Reply from Guildford Estate Agents

Dear Mr O'Conner
Many thanks for your Trust Pilot review. As you already know. On behalf of our Landlord we are taking you and the tenant to court for unpaid rent. I think its best to leave it up to the courts to decide. I will also post the courts decision in due time.

Rated 1 out of 5 stars

Dishonest

Dishonest, unprofessional and full of false promises. Cancelled my property booking a week after receiving a deposit, without any notice, probably to give the property to someone who'd pay a higher rent, although I was never told why - despicable behaviour!
It's companies like this that give the good estate agents a bad reputation.

September 25, 2020
Unprompted review
Guildford Estate Agents logo

Reply from Guildford Estate Agents

Dear Mr Neto and Mrs Rodrigues
It was a shame you did not get the property the Landlord marketed with us. We all can understand you are very disappointed that the Landlord went with more suitable tenant for his highly desirable property.
I hope you and your family found yourself another property.
If we get another property that meets your requirements then we will be in touch like we said.

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