Guitar Center Reviews 

GC45032105, the workers were knowledgeable and very helpful !

Not super trustworthy. Sent an obviously damaged guitar. Did replace it with a new one. Deal with at your own risk.

The staff at the Mobile GC are top notch. They have been immensely helpful in resolving some purchase issues.

Bob from the Myrtil Beach Guitar Center had amazing customer service and was super helpful in finding an amp for me. He knew his stuff and really helped me out.

I placed an online order for an item that was supposed to be in stock in my local store. The confirmation email said that it should be ready to be picked up in two hours, but that I would be notified when it was ready. We went out to eat at a restaurant that was near this Guitar Center location and headed to the store after we ate, arriving just a few minutes before two hours from the time I had ordered. I had not yet received notification that it was ready, but I went on in and someone checked and said that they had two in stock. They want to get it and came back empty-handed. They asked someone for keys, then went back and looked again. Once again they came out empty-handed and I heard the other person say that they would get it figured out. That person went to look, came out empty-handed and said something to the first person. That person then informed me that they only had one in stock, that it was the display and they couldn’t sell that. He said they can order one and I could pick it up in 3 to 5 days or we could cancel the order, and I could re-order and have it delivered to my home. I went ahead and told them to order and now I have to go back again. Had I not used a Guitar Center gift card on it, I would have canceled and ordered it from somewhere else.

I recently purchased a guitar at the Guitar Center in Greenville SC. When I realized I had mistakenly ordered the wrong series guitar model I tried to correct my mistake but the guitar had already been shipped. I contacted Troy the store Manager and explained the situation. Troy was able to arrange the return of the guitar in transit, and was able to have the guitar I wanted (and needed for an upcoming gig) delivered to the store the next day. This level of customer service was greatly appreciated. Thank you Troy.
James Hagel

Very disapointed with my used amplifier purchase. Listed as "excellent condition" but arrived with broken parts, unoriginal speaker, overall "average" condition. Will return to my local Guitar Center store later this week.

The staff is always very helpful and knowledgeable about what I'm looking for and that is usually guitars related

I ordered a DJ controller but received the wrong item instead. Unfortunately, this is my second frustrating experience with Guitar Center, and the lack of attention to detail is really disappointing.

While I appreciate that I’ll be receiving a full refund, the overall experience has been inconvenient and frustrating. I hope the company improves its order accuracy and customer service moving forward.

Great place with great service. They care about how they take care of people and the products you choose.

A quick comment on the outstanding service I received from Mateo this morning at GC's Delray Beach store. I brought in some equipment to trade - he patiently took the time to explain the entire process - very transparent, professional - an all around nice guy creating an unexpectedly positive experience. I hear a lot of stories about how difficult it is to find and keep good employees - this kid's a shining star - I hope GC recognizes it.

Guitar Center Hallendale has a great staff! From the personable manager, Doc to the outstanding lessons coordinator, Josh the welcome makes you want to visit again. As a result, my teens now have thriving drum and piano skills. The music department has two excellent instructors, Dave and Santiago. Dave is a drum expert who inspires my child to achieve impressive drumming heights since the 1st lesson! Dave is a top tier, down-to-earth professional. Santiago is an accomplished pianist who teaches my child to take piano playing to the next level since day 1! Santiago is a true musician and respectable educator! My children are playing fantastic music because of the awesome individuals at this location.

Kevin Fraser, some sup. per store employee, supposedly put a hold on my account reasons unknown and now, I do not get my refunds from purchases just returned at store level.
Or might take longer than 5-10 business day!? For a refund on a return using Musican freind card?
Day four and I was hoping he was joking, he was not, advised to contact att. general office, Buyer beware. Your money is lost or gone when shopping with criminals. Turns out, GC employee was given instructions to prolong intentionally. Return had to be processed again, an additional amount of time before I get funds back. Thanks Kevin.

Just wanted to say I had an excellent experience at the Portland, Maine store, all aspects, from first contact with Matt Bishop on phone and via email, to hand off and initial conversations with Mgr Jess (her work and management of the store that day while it was insanely busy was incredibly organized, fair to all reps concerned, perfectly orchestrated so that customers would not be left behind), to Jess and Peter’s efficient work on my dozen or so trades, to final transactions with Henry while the god forsaken GC mainframe was down.

It was ridiculous how much work Henry had to do with the mainframe down, converting the trades and cash to gift cards, and he also had to do separate transactions (so four totally painful transactions in all as he created, added gift cards, and finally completed my two separate transactions with very little but green screen running). He also got on the phone with Coconut Creek FL store to make sure the used guitar was in stock and in good shape. I also had a couple of great conversations with the dark-skinned, black haired kinda well-groomed guy (I’m sorry I cannot remember his name…), really cool funny guy (so was Henry for that matter) and everyone made the the time go by less painfully by being fun conversationalists.

Even though the whole thing took a long time with the computers being down, there was not a single time when I felt that the team wasn’t putting everything they could into my transaction and satisfaction, even while dealing with a store full of highly “buying motivated” customers. What can I say, it was just one of those days where the team couldn’t afford to blow any customer off, and Team GC Portland kicked total ass. It looks like you finally have the dream team again.

Well done Team GC Portland. I was so impressed and pleased with the service. I’m glad you have a team you can trust again, Nick, and I really have to say that Jess is the most effective, professional assistant manager I have ever seen in action at GC of all time. That woman should be promoted up the chain.

Jordan from emeryville store number 224, was the most helpful, personable, guitar center worker ive ever delt w. The guys at the Guitar center in my home town were the complete opposite. They didn't try to do anything to help out w shipping, nor did they tell me it would cost the same to get it sent right to my house. This guy deserves a promotion and a raise. He also told me whatever else I need to just call his store and he'll take care of me personally. He even gave me his work schedule. Now thats customer service. Thanks Jordan. Guitar center better take care of this guy. Hes a keeper.

I went to a GC in my area, though not my most regular one. I'm positive I'm one of the more active customers in my area, so I know the range of experiences to expect. I found a used amp that I wanted to buy. I went to the guitar counter with the amp. Nobody was there. Shortly thereafter someone came behind the counter and I said I'd like to purchase the amp. He said the guitar people were busy and would be with me shortly. (Apparently he was drums). I waited and waited, finally asking him again after maybe 10 minutes if someone was coming. He said they were still busy, but would be with me. I could see a few people in keys doing stuff at the counter and little motion. Finally after another 5 minutes I was so frustrated that I went online and bought the item (it was used, so individually identifiable). Still nobody showed. I had time commitments and my frustration boiled over. I just walked out of the store with the amp. Someone, I assume the manager came up after me and asked if I had a receipt for the amp. I showed him my purchase on the phone and he grabbed the amp and said "we have to check this out" and went inside. I followed and gave him my phone as he started looking it up. He said that online orders take a while to process and that the order wasn't available so I'd either have to wait for it to show or come back. And even if I hadn't bought it he still would be free to sell it with me because he was dealing with the same people who had seeming been at the keyboard counter for 20 minutes.

I left. I behaved badly. I get that. I've been going to GC for 35ish years. I know staff gets busy and stuff happens. What I don't understand is how they could be so monumentally inefficient as to have the guy wandering the drum area doing whatever while he could obviously just use the POS system and sell me the amp (and sell the guy the strings he wanted and the dad with the kid the wheelchair whatever he wanted). If they have their little fiefdoms divided such that he can't ring up on a guitar POS, that's an epic fail. What is in person retail for if you can't guy something efficiently? It's not like they were insanely busy. I've never seem them have nobody at the guitar counter for 15 minutes on a Sunday afternoon. Anyhow, we all behaved badly, but I still give GC an absolute 0 for effectiveness that day. I'm sure it has to do with staffing levels and yaddayadda, but watching some guys unbox percussion stuff that could be done any time while I stood increasingly impatient and now late for the rest of my obligations sent me over the edge.

Ordered a used Fender Jazzmaster, GC stated in excellent condition, description mentioned ships with hardshell case. Arrived no case, nor tremelo arm and no cream tip on the naked toggle switch, also paint flaking off the body near the strap button. This is the 3 time I have ordered a used guitar and did not receive the case a new guitar would have shipped in. Why state ships with hardwood case? This is deceptive business practice pure and simple. Excellent condition? What a lie.

Received a damaged Korg Kronos 3, I purchased used online. Took it back to G.C. In Canton Mi. Martin took great care of me! Processed the return quickly and he was genuinely sorry for the shipping damage. He hooked me up with a great price on a brand new one. I couldn’t be happier. Thanks Martin!

I didn’t walk into a Guitar Center Standalone Store — I simply called GuitarCenter.com expecting simply to buy a Yamaha S35 keyboard for my 11‑year‑old pianist daughter. What I didn’t expect was to be connected with Alex Koehler, a customer service warlock, a salesmanship deity, a man so talented he could probably sell sand in the desert and ice to penguins. A big box Magi so powerful he could probably convince Beethoven himself to upgrade to a digital piano.

Alex didn’t just help me — he guided me, like some kind of retail Gandalf with a headset. His product knowledge was so sharp it could slice through steel-wrapped granite. His professionalism? Off the charts. His charisma? Honestly, I’m shocked my phone didn’t melt. He's like the Tony Robbins of customer service support.

In my brief interaction with him, I came to realize that it is only a matter of time before Alex becomes CEO of Guitar Center… at minimum. Realistically, he should be running the entire global music industrial complex. This man deserves a raise, a promotion, a parade, the Presidential medal of Freedom, and possibly a throne forged from the weighted keys of pianos made with real elephant tusks. The rest of the employees? Wonderful humans, I’m sure — but compared to Alex, they’re mere mortals and basically background characters in the epic saga of Guitar Center Godliness.

If you ever call GuitarCenter.com and don’t specifically request Alex Koehler, you are depriving yourself of a life‑changing, soul‑enriching, borderline spiritual retail experience.
11/10. Would buy again and...would trust him with my Wi‑Fi password and even my tax returns.

You must understand, Alex isn’t just good at his job — he’s operating on a level of customer service mastery that future generations will speak of in hushed, reverent tones in the same way sailors talked about mythical sea Captains.

Shine the spotlight on this man! He deserves the limelight!

Sincerely,

David M. Bishop
Airline Pilot