Guru Watches Reviews 183

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Nial at Guru Watches is a real star. He originally won my business by helping me with a watch I hadn't even bought from him—he simply went above and beyond. I naturally bought my next watch from hi... See more

Rated 5 out of 5 stars

From Italy I ordered on 11.07.2022 a nylon watch strap from Guru Watches, paying a total of GBP 23,32; today 21.07.2022 I am still waiting the parcel. Neither tracking nor delivery status is availabl... See more

Company replied

Rated 5 out of 5 stars

Nial was really helpful answering my questions before choosing a watch. Once ordered there were a few hiccoughs which were not Nial’s fault which he solved. He then went above and beyond to drive the... See more

Rated 1 out of 5 stars

Worst ever customer support! Tried to modify my order (a clip on Marathon Compass) and sent 2 emails ( 3and 4 days ago)-no one ever came back to me! 7 days since I paid for it and not a single up... See more

Company details

  1. Watch Store

Written by the company

We specialise in high quality lesser known Swiss watches.. We believe in long term relationship with our customers, therefore, we go above and beyond to achieve customer's satisfaction.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

183 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Nial at Guru Watches is a real star

Nial at Guru Watches is a real star. He originally won my business by helping me with a watch I hadn't even bought from him—he simply went above and beyond.

I naturally bought my next watch from him. When it developed a fault a year later, his support was fantastic, and he had it fixed speedily. Highly recommended for both sales and service!

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Service above and beyond….

Nial was really helpful answering my questions before choosing a watch. Once ordered there were a few hiccoughs which were not Nial’s fault which he solved. He then went above and beyond to drive the watch to me in time for my Birthday! Would definitely recommend Guru Watches without hesitation.

October 7, 2025
Rated 5 out of 5 stars

This was my first purchase from Guru…

This was my first purchase from Guru Watches and I couldn’t be happier with the experience. I called to check if a particular watch was in stock, and Nial was excellent in providing the information I needed and even called back with a confirmed delivery date. The watch arrived exactly when promised, the price was very competitive, and I was delighted to receive the latest version featuring the glide clasp. A smooth, professional, and trustworthy first transaction – thank you! I look forward to returning for future purchases.

September 6, 2025
Rated 1 out of 5 stars

Worst ever customer support

Worst ever customer support! Tried to modify my order (a clip on Marathon Compass) and sent 2 emails ( 3and 4 days ago)-no one ever came back to me!
7 days since I paid for it and not a single update on my order!
Will never buy from them again!
Georgi Yordanov,
Consultant Ophthalmologist

August 28, 2025
Rated 5 out of 5 stars

Very quick delivery for a watch that needed to be ordered.

Very good communication regarding an out of stock watch, and surprisingly quick delivery! I am also very pleased with the watch - a Davosa Ternos medium, which is extremely well made for the price, and sits very well on my wrist, which many larger watches don't.

June 26, 2025
Guru Watches logo

Reply from Guru Watches

Very Glad to help, that Ternos medium has to be one of the nicest 36mm divers around, its really lovely!

Rated 5 out of 5 stars

Great service from Guru Watches

Great price, great service - delivered fast where others could not. Will certainly use again!

June 24, 2025
Guru Watches logo

Reply from Guru Watches

So very pleased you are happy with that stunning 1521 COSC of yours!

Rated 5 out of 5 stars

Consistently Great!

Wanted another product, which turned out to be out of stock, no problems with refund and made a further purchase due to continued good customer service, allied with great products and good prices!

September 13, 2024

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