Nial at Guru Watches is a real star. He originally won my business by helping me with a watch I hadn't even bought from him—he simply went above and beyond. I naturally bought my next watch from hi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From Italy I ordered on 11.07.2022 a nylon watch strap from Guru Watches, paying a total of GBP 23,32; today 21.07.2022 I am still waiting the parcel. Neither tracking nor delivery status is availabl... See more
Company replied
Nial was really helpful answering my questions before choosing a watch. Once ordered there were a few hiccoughs which were not Nial’s fault which he solved. He then went above and beyond to drive the... See more
Worst ever customer support! Tried to modify my order (a clip on Marathon Compass) and sent 2 emails ( 3and 4 days ago)-no one ever came back to me! 7 days since I paid for it and not a single up... See more
Company details
Written by the company
We specialise in high quality lesser known Swiss watches.. We believe in long term relationship with our customers, therefore, we go above and beyond to achieve customer's satisfaction.
Contact info
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sent wrong item, don’t reply to communication
Ordered some spring bars, took over a week to arrive, the ones that arrived were wrong, and they won’t respond to emails.
Nial at Guru Watches is a real star
Nial at Guru Watches is a real star. He originally won my business by helping me with a watch I hadn't even bought from him—he simply went above and beyond.
I naturally bought my next watch from him. When it developed a fault a year later, his support was fantastic, and he had it fixed speedily. Highly recommended for both sales and service!
Was very happy with the watch and the…
Was very happy with the watch and the delivery and ordering process was nice and quick
Service above and beyond….
Nial was really helpful answering my questions before choosing a watch. Once ordered there were a few hiccoughs which were not Nial’s fault which he solved. He then went above and beyond to drive the watch to me in time for my Birthday! Would definitely recommend Guru Watches without hesitation.
This was my first purchase from Guru…
This was my first purchase from Guru Watches and I couldn’t be happier with the experience. I called to check if a particular watch was in stock, and Nial was excellent in providing the information I needed and even called back with a confirmed delivery date. The watch arrived exactly when promised, the price was very competitive, and I was delighted to receive the latest version featuring the glide clasp. A smooth, professional, and trustworthy first transaction – thank you! I look forward to returning for future purchases.
First time purchase
First time purchase. Very easy and quick delivery. Exceptionally pleased with item.
Worst ever customer support
Worst ever customer support! Tried to modify my order (a clip on Marathon Compass) and sent 2 emails ( 3and 4 days ago)-no one ever came back to me!
7 days since I paid for it and not a single update on my order!
Will never buy from them again!
Georgi Yordanov,
Consultant Ophthalmologist
High quality for reasonable price.
Very quick delivery for a watch that needed to be ordered.
Very good communication regarding an out of stock watch, and surprisingly quick delivery! I am also very pleased with the watch - a Davosa Ternos medium, which is extremely well made for the price, and sits very well on my wrist, which many larger watches don't.

Reply from Guru Watches
Great service from Guru Watches
Great price, great service - delivered fast where others could not. Will certainly use again!

Reply from Guru Watches

Reply from Guru Watches
Marathon 16mm Ballistic Nylon Watch Strap
Superb quality watch strap. Very fast delivery and securely packed by Guru Watches. Highly recommended.
Probably selling products which are not stored in their werehouse.
I bought product 20.12 and they still didnt sent them (after 3 weeks).
No respond on mail, contact form etc. That was second order and probably last. Sadly I cant recommend them.
I Absolutely love my new Isofrane dive…
I Absolutely love my new Isofrane dive watch strap! The heft, the quality and most of all the scent!
I have now bought three straps from Guru Watches and it has always been a pleasure. Thank you .
Really quick dispatch and delivery
Really quick dispatch and delivery, product just as described and we'll packaged. Can't ask for more really.
Consistently Great!
Wanted another product, which turned out to be out of stock, no problems with refund and made a further purchase due to continued good customer service, allied with great products and good prices!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







