Nial at Guru Watches is a real star. He originally won my business by helping me with a watch I hadn't even bought from him—he simply went above and beyond. I naturally bought my next watch from hi... See more
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From Italy I ordered on 11.07.2022 a nylon watch strap from Guru Watches, paying a total of GBP 23,32; today 21.07.2022 I am still waiting the parcel. Neither tracking nor delivery status is availabl... See more
Company replied
Nial was really helpful answering my questions before choosing a watch. Once ordered there were a few hiccoughs which were not Nial’s fault which he solved. He then went above and beyond to drive the... See more
Worst ever customer support! Tried to modify my order (a clip on Marathon Compass) and sent 2 emails ( 3and 4 days ago)-no one ever came back to me! 7 days since I paid for it and not a single up... See more
Company details
Written by the company
We specialise in high quality lesser known Swiss watches.. We believe in long term relationship with our customers, therefore, we go above and beyond to achieve customer's satisfaction.
Contact info
4.4
Excellent
183 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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I recently bought a Squale watch from…
I recently bought a Squale watch from Guru Watches.
Nial was very helpful from our first call.
He also kept me informed of the shipping situation throughout the process and I cannot fault the service provided.
September 11, 2024
Squale 1521 Blasted Steel Bracelet
I wanted a blasted steel bracelet for my Squale 1521 although they are popular and sometimes difficult to get hold of. Nial managed to obtain within two weeks from Squale even though he was out of stock when I initially ordered. The bracelet is fantastic and it’s hard to believe it’s taken Squale 50 years to design one for the 1521. I will shop at Guru Watches again recommended 👍
September 11, 2024
Very good experience
I placed an order for a watch I had an eye on for a while which was on offer. There was a hiccup along the way but the owner was extremely helpful, offering advice and solutions resulting in a very happy customer. Very good customer service experience!
August 23, 2024
Unprompted review
Great price and great service on a…
Great price and great service on a cracking Marathon desk clock. Simple & secure shopping and good dispatch time! Will be back!
August 12, 2024
good customer service will not find it here
A business store that provides products and that's it. Those looking for a shopping experience and good customer service will not find it here
August 12, 2024
Reply from Guru Watches
Hi Yoav, sorry to heat that you feel you have had a bad service from us, can I ask what has happened to make you feel this way?
Wrong business reviewed
I'm sorry I made a mistake. The review was supposed to be for a business named Watch Guru.
August 7, 2024
Unprompted review
Reply from Guru Watches
Hi there Christopher, I think you may have us mixed up with another business, we don't change watch batteries, we just sell watches and accessories, and I don't thing you have purchased anything from us. Many thanks - Nial
First time but won't be the last
First time using GURU Watches and I have to say, the quality & price point for their products is excellent along with their service. Item was received within record time.
July 12, 2024
Bought some marathon shoulder-less…
Bought some marathon shoulder-less spring bars. Was informed of the shipping delay & offered an alternative. I stuck with the original order, and sure enough they arrived 10 days. Great customer service by Niall.
May 2, 2024
Buying a watch from Guru watches was a…
Buying a watch from Guru watches was a very easy process! The staff was very helpfull and kind! I would suggest them anyway!
April 1, 2024
Squale 1521
It was an absolute pleasure to purchase the 1521 watch through Guru Watches. Talked to Nial twice about the purchase and he just puts you at ease and what he says he does. My thanks to Nial for all the help in making this purchase.
I would not hesitate in recommending Guru Watches to anyone considering a purchase.
March 27, 2024
Bought the Squale 1521 COSC certified…
Bought the Squale 1521 COSC certified through Guru Watches. Excellent experience and had 2 very nice conversations with Nial.
The watch is a stunner
My thanks to Nial and the team for all the help.
I would not hesitate to recommend Guru Watches
March 27, 2024
Unprompted review
This is the second watch I have…
This is the second watch I have purchased through them and the whole experience has been excellent.
The choice and quality of the straps and accessories are of a very high standard.
March 22, 2024
Class act to deal with
I have bought several items over the last few years from Guru, including a Squale and several straps.
Always excellent service and the delivery has been perfect. Class act all around.
March 15, 2024
Excellent service and product
Excellent service and product. A great place to buy your watches and straps
March 2, 2024
Next day delivery – very pleased!
Next day delivery – very pleased!
Spring bars (Marathon 20mm shouldered) look fine. Good service. Would recommend.
February 28, 2024
Great service
Great service. Fast shipping of my marathon leather strap. Very happy
February 19, 2024
Prompt and efficient service!!
Prompt and efficient service!!! Will use again, nicely packaged!!!
February 2, 2024
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