Land Rover Reviews 

Bought an SVR from Knutsford. It was just less than 2 years old, bought after looking at pictures & chatting to the salesman. Picked it up, spotted 4 or 5 issues immediately. Was told that it was standard wear & tear but they'd give me £200 towards repair costs. 3 months later, various excuses but still nothing has been sorted. Have found out the tyres would not have passed an MOT. Nice and simple, do not buy from Knutsford.

Great service from Jack Forster at Land Rover Coventry. We have had to take our new RR ATB in a number of times over the past year (although reason why we changed it from previous one was for better reliability - that didn't quite work out) and in spite of the irritation of having to take it back, Jack makes the whole experience so much nicer and easier. He is always keen to ensure the job is fixed properly rather than another customer to 'process'. His colleague Lyndsey has the cheeriest phone manner around. On negative side, complimentary valet can be very hit and miss and trying to get a test drive to try out some of the newer models is pretty difficult although they were very understanding when we had to delay our new car order due to medical issues.

After today with Liam H, LR Customer experience manager, now has sorted my issue , thanks and rating reviewed.

Booked a day off for a test drive, received a phone call 45 minutes prior to attend saying we have no Velar available but you can test drive an Evoque as it has the same engine.

Spencer Lang and Lauren Eacott were amazing and truly professional, helpful and more importantly prompt in resolving my matter with my land rover vehicle! They were on the case without any hesitation and while I thought due to the current situation in the world I would have to wait for a long time for the issue to be rectified they arranged for a technician to come to my house in a matter of hours! True gems to the business

Guy Salmon Land Rover Wakefield.
Bought my landrover in for repairs to this garage and what can I say the staff were GREAT.
Exceptional service from Christopher Glew from first contact. Very professional, helpful and knowledgeable who kept me updated whilst my vehicle was in for repairs. Highly recommend Christopher in service dept turning negative situations into positive outcomes.
Best service I have received by far and will be recommending my friends and family to Guy Salmon Wakefield for sales, service and aftercare.
Thankyou for a remarkable experience & hope to see you soon and you did go the extra mile!

In difficult times, Guy Salmon Land Rover Coventry made the process of buying a new vehicle pretty seamless. Despite not being able to spend time in the showroom, live video walk-rounds are available as well as recorded videos. All done with a great presentation style.
A dealership for the now. Well done guys.

I used Guy Salmon Northampton for a timing chain repair and ad blue pump on my Range Rover evoque. After an issue with the warranty company (motoreasy) initially refusing to cover, these guys supported the case and helped me get the car fixed under warranty in the end. Jamie and Seb in service were integral and had good communication. The senior technician Joe would ring and explain what is going on and reassure me which really helped. Although I’m not happy about the car seemingly always having an issue and will probably leave the brand. These guys have given good customer service for the repair! Thanks

Stockport guy salmon

Brilliant new showroom, the service is second to none. The staff can’t do enough for you.

I purchased a Vogue at the end of September 2020from Guy Salmon Land Rover Northampton (part of Sytner) I've had nothing but problems with it: Buckled wheels, Head lamps misting up, Tail gate faults, brakes squeaking. They have had the car back a multiple of times & damaged it twice! I still have all these faults apart from the buckled wheel - which I may add wasn't picked up on two interdealer checks!!!
They now have emailed me saying unless I can send them a video clip of the noise there's nothing they can do!
I reported this noise on my first test drive and I was assured it would be rectified. I also have an email from Jess in customer service's confirming that Laurence in their work shop has heard the noise, but they still need a video?
CAUTION - THINK TWICE BEFORE BUYING - I also now have a fault on the automatic door open and close.
UPDATE: Northampton Land Rover have just offered to buy the faulty car back at almost £5000 less than what I paid for it.......I have emails from Jess in their customer service telling me to keep driving the car and try and record the fault(s) and now because I have done what she told me to and I have driven just over 3000 miles they have offered me a lot less than what I paid for it. Not to mention the mileage for the six visits there and back and all the test driving they have done in the vehicle!! THINK TWICE BEFORE BUYING and if you do GET EVERYTHING IN WRITING. This will be interesting reading in court!!!
I'll keep you updated!!!

This is the second edited review for this company. My original was based on a bad experience that upon seeing my review they rectified but this NO. Had the car serviced and someone had left a can of oil on the passenger seat so when my wife got in it sprayed all over the cream leather also 2 very dirty finger marks on the cream leather. We rung and were promised a solution and when the receptionist rung about our experience we reiterated what had happened and still no contact from them. I will go away and find a more professional establishment

Really pleasant and efficient service from Jack Forster.

It’s a shame there aren’t negative stars. Charged for servicing wrong car...waited 2 hours for test drive with mechanic, but none available. Service incomplete. Phoned/ emailed 9 times to complete service, no answer until I emailed boss. Given replacement brand new Range Rover but couldn’t take it as water pump defective, waited one hour. Recharged for service. Told battery was flat (it wasn’t when I delivered it, charge for new battery. Problem is my lack of use of car (yes, 2years, 8000ml, so what). Vibration is my fault, my driving style, not the commonly known and commented low-Rev vibration.
Statement site: vulgar, pretentious, crap. Never ever JLR again, back to Mercedes.

Guy Salmon Jaguar, Coventry...
Absolutely extortionate costs for a minor service. Charged £190 per hour and excessive rate for oil. As soon as Jag warranty expires (or sooner!) I'll be finding somewhere else - suggest you do too!

In June I bought a Jaguar XFR (2011), for which I’ve been given 1 year warranty.
Three months later the engine started to overheat, at which point I called the dealer to handle the situation.
After their garage diagnosed the car, they’ve sent me the Health check. On this report there were more problems apart of the overheating one. The worse one was for brakes, discs and pads, which were in not road worthy condition, actually being in a dangerous state. Apart from brakes, there was a problem with the exhaust and the pipe from supercharger.
Unfortunately, I had a bad experience with them, because buying from an approved dealership you are expecting the car to be in road worthy condition, which wasn’t.
I’m really disappointed that they didn’t checked the car in first place, before selling it to me.
Also needs to mentioned that for all the time that the car has been in their garage to be fixed, week and a half, I haven’t been offered a courtesy car.
On top of that, I received the car back with 2 scratches, both 2-3 cm.
I contacted them about the scratches, also send them the picture of it, but they didn’t get back to me, instead ignoring it completely.

Car in at guy salmon Wakefield mot, service .Excellent customer service kept updated discussions on problems and Issues,sorted with all cost fair and agreed.

Bright my car if for repairs but requested a quote as a company car
My last email to them was I would need to get head office to email them with authorisation, I then got emailed saying works had been done and then they ‘found’ more work which needed doing
I asked if head office had emailed them to authorise the work they said no
Now in disputes with them and they are refusing to return the car
Awful company
Awful staff
Liam Hayward is a jumped up used car sales man

DO NOT USE THIS COMPANY

Do not use! Terrible service. I put £1000 deposit down on a car which they then told me that the vehicle was damaged and there was no chance of getting the same car. I ended up getting another car off this company and they were meant to send the deposit back on the day I picked it up. The salesman assured me I would have it by the end of the week and it turns out 3 weeks later he didn’t even process the refund. I emailed the manager asking about this and he never got back to me. 1 month later I recurved the deposit back. I was scheduled to pick the car up at 10am on the day and when I arrived they told me there was an issue with the finance and I wasn’t able to pick it up until 3pm that day after waiting 5 hours

I have had a very poor experience with this dealership. I feel charging £30 for a courtesy car when a vehicle is under warranty and is not fit for purpose is inexcusable! I made the Guy Salmon group aware of the issues with the vehicle in January 2020 and they have chosen to ignore multiple emails and calls, which have now conveniently been lost from the system. I have previously purchased cars from BMW, Mercedes and Audi and never had a charge for a courtesy car, the so called ‘Customer Experience Manager’ I spoke with which I won’t’ embarrass by naming, needs additional training in how to deal with customers!

Just to say thank you to Ellie Bridgman at Guy Salmon Service department in Thames Ditton, for her high level of customer service and professionalism.
Have had a number of issues relating to the passenger seat belt warning light since buying a new Range Rover Sport back in March 2014.
Most recently in July, Ellie spoke to Land Rover and they agreed to have the latest problem repaired for free even though out of warranty.
Her colleagues would be well advised to follow her example, regrettably dealing with others at the same dealership has been less than a pleasure; phone calls not returned, incorrect information provided, promises not followed up, etc.
Hopefully Guys Salmon management will read this and use Ellie as an example of what is best customer service.