Fist of all the delivery was so late like a week then the top it off they sent out the wrong product now they said to me it was going to be sent out again the next day and it didn’t I am still waiting... See more
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See what reviewers are saying
Just had the HARISON Discover B11Eco Home Upright Exercise Bike delivered, easy to assemble, great machine. I have had many items from Gym Direct over the years, from Barbells, olympic plates and r... See more
I ordered several things through gym direct, including weight bumber plates, a full dumbell set, bar bell and a functional smith machine. All the gear is better than expected, the service was awesome... See more
Order my product Half Rack Assault Rack around early April so Ashley has been following up with me by email. Hopefully, the product will arrive this month as I can see many reviews point out Gym Dire... See more
Company details
Information provided by various external sources
Gym Direct is one of Australia’s leading providers for quality gym and fitness equipment. Established in 2007, Gym Direct has grown nation-wide and is best known for their competitive prices and large range of premium products. Our gym equipment is available for pick up directly from our Taren Point warehouse, alternatively we offer various delivery options straight to your door. We are always sourcing new products and we house many exclusive gym & fitness products that are only available at Gym Direct, so make sure to check out our website! For any questions call us on 1300 488 866 or email us: sales@gymdirect.com.au
Contact info
23-25 Mangrove Ln, 2229, Taren Point, Australia
- 1300 488 866
- sales@gymdirect.com.au
- www.gymdirect.com.au
3.7
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Missing plates from the order i made in…
Missing plates from the order i made in March.
Still wating and it's been more than 3 months and a half now.
July 27, 2020
Unprompted review
Reply from Gym Direct
Hi Hamish,
Sorry to hear regarding your unpleasant experience with Gym Direct.
Have you contacted us? If not, I suggest you to connect with us on face book so we can assist you further and try resolving for you to our capacity.
Hope to hear from you.
Regards
GD team
The items ordered are great
The items ordered are great, good quality. Packaging was more than adequate. Gym Direct tried as hard as they could to get the order to me but the pandemic made this quite difficult. I thought the pricing was reasonable.
July 27, 2020
Unprompted review
Fantastic service and customer care
Fantastic service and customer care, even during these tough times in demand.
July 26, 2020
Unprompted review
No communication
No communication regarding timeframes. Unable to be contacted. Took two months to receive goods. Extremely disappointed.
EDIT: Apologies, it did take 5 weeks.
However, to take 4-5 weeks for an order to be filled is outside of customer's expectations when not advised at purchase, as I'm sure you're aware from the fact your FB & Instagram was filled with comments much the same as mine and your FB reviews were disabled.
July 26, 2020
Unprompted review
Reply from Gym Direct
Hi Emma,
Thank you for sharing your unsatisfied experience with Gym Direct.
Order # 41694 was placed on 23rd March, dispatched on 27th April, delivered on 30th April with no items on back order. Time frame on your order was within 4-5 weeks from the date of your order. Not sure what prompted you to say "took 2 months to receive goods". We are unsure as to which order has taken nearly 2 months.
I suggest you to please connect to us via FB messenger and provide more information as this isn't the standard service provided by Gym Direct.
We acknowledge delayed correspondence and delayed communication but cannot accept unreal facts.
Regards
GD team
EDIT - Emma, we understand that it took nearly 4-5 weeks and the reason is not unknown to anyone in this industry. We as a seller had 1000 orders overnight and with no extra hands and COVID restrictions, it is next to impossible service your order in a day or two from the date of order (which would have been a normal time frame in normal circumstances).
Please accept our sincere apologies and and an assurance that we have improvised at all levels and wish to provide excellent service moving forward.
Good product, great communication
The dumbbells are great. Thank you so much for the continuous communication during covid lockdown.
July 26, 2020
Unprompted review
Worst gym company ever. Stay away.
This was the worst company I’ve ever bought from. Shipping took months. I did not receive a large item that I ordered and when I emailed them they accused me of lying twice. I sent them a photo of the packaging I received to prove that my squat pad could not physically fit inside of the envelopes I received. Without an apology or explanation they then sent out my item and when it arrived it smelled horribly like fish and was very poor quality. Their customer service is appalling- so unprofessional. Steer clear of this company.
July 26, 2020
Unprompted review
Be careful
Made order with expected delivery date, product took months past due date. Impossible to get a refund or even talk to the business in the end needed to have my credit card company intervene and reverse the purchase
July 26, 2020
Unprompted review
Reply from Gym Direct
Hi Mr. Samual,
Thank you for your feedback and hope you been well. We are sorry to hear your unpleasant experience.
Regards your order #51728, we can see that order placed on 15th April. Order got dispatched from our warehouse on 27th April and delivered to you on 29th April. Apologies for the 2 weeks slight delay dispatch due to influx of orders we received but certainly not months past due.
On the other hand, we neither receive refund request from you nor your credit card company. Could you please email us in sales@gymdirect.com.au if you could provide any further relevant information so we can escalate down for you.
We sorry for any inconvenience caused by this
Thank you Samual
Regards
Gym Direct
5 months still waiting
July 26, 2020
Unprompted review
Excellent experience with Gym Direct
Excellent experience with Gym Direct, Chris was extremely responsive via email and turned around a last minute order for us very quickly. Very happy.
July 24, 2020
Unprompted review
DO NOT SHOP HERE
DO NOT SHOP HERE. I am also a victim of the deceptive practices of this terrible company. I purchased dumbbells as ‘in stock’ and after two months of ever changing delivery dates could no longer believe they were acting in good faith and asked for a refund. This too was the subject of many emails but no action and like other reviews I was forced to go down the path of legal action to have my refund finally processed. To top it off I was charged a restocking fee for goods that weren’t even in their warehouse and couldn’t be shipped.
July 23, 2020
Unprompted review
Reply from Gym Direct
Hi Elliott,
Thank you for your feedback and sorry to hear your disappointment
Due to influx of email we received daily, refund request action has been delay unavoidably as we have been handling over 10000 email from past 4 months with extra staffs been hired to help out the reply speed. Therefore, absolutely there was no intention to delay the process
In saying that, can you please provide your order number so we can ensure refund all been processed.
Thank you Elliott
Regards
Gym Direct
1 STAR Business
1 STAR Business
I honestly have no idea why you would actually send this to your customers. You already know your major flaws and your business will no doubtably suffer in the future. You used covid to be greedy and take what you could. In my opinion I plan on setting up a full gym in my garage and my first interactions with you I would have stayed and continued to purchase but you scammed people, your communication is pitiful and worst of all you lie to your customers. My only piece of advice is rename your company cause looking at those reviews and people's social media opinions your business is screwed in the near future.
Actually one more piece of advice, stop making false 5 star reviews they are horrendous, you deserve the one star rating so don't cheat the system unless you are going to change it
##EDITED to the reply from gym direct.
I purchased my first order on the 23rd March with "in stock" yet it took over 2 months to be delivered. That is not acceptable. Further to your reply you provided me with an email which actually stated "we are packing your order as I type". Guess how long that delivery took - yep 5 weeks after that email.
And to finish off the last part of your reply, I didn't state you created fake reviews on trustpilot but there is no doubt in my mind you did with your own website!!! I urge customers please read the reviews carefully and you'll see how poor this company really is.
July 23, 2020
Unprompted review
Reply from Gym Direct
Hi Nelis,
Hope you been well during this difficulty time and thank you for your feedback
As per your order history #51545, you placed order on 10th April and goods got dispatched from our warehouse on 24th July and delivered on 29th July. Apologies for the long wait and understand 19 days in delivery was not an ideal. However we have done our best to keep up the delivery speed when there were over 10000 orders placed before you.
Further more, we have fulfilled 5 of your 6 orders that placed by you continually between March to April and one refunded. Therefore we are uncertain what caused the misunderstanding of customer being scammed by us. In case you are not aware that we consistently provided update information on website for public awareness. But we thank you for your business and support.
Side note that Trust Pilot is an anti - fraudulent review platform with fraudulent detective function to prevent any fake review posed by third party; Plus we will not and do not have time to do so as we have been concentrated on order dispatching on a daily basis.
Please feel free to reach out if you need any further assistance
Thank you
Gym Direct
Worst service of my LIFE
Worst service of my LIFE. Complete scam, will never purchase from here again.
July 23, 2020
Unprompted review
Reply from Gym Direct
Hi Nichole,
We are sorry to hear your dissatisfaction.
Apologies for goods not be able to delivered in a timely manner due to influx of orders we received since the lock down happened. At the same time that we have no choice to place dispatch in queue even every customers wants to be shipped out ASAP. We had been and will continuing doing our best to delivery our service.
Shipped order has been returned and refund issued on 8th May. This committed service certainly will not be happened if we are scammer. However we are sorry not able to fulfill your order this time due to personal wishes.
Please reach us again if you need any assistance. Thanks Nichole
Regards
Gym Direct
Quick Delivery and Informative
Equipment in stock came very quickly and I was kept informed about other items as they cam in. Would use again.
July 22, 2020
Unprompted review
Reply from Gym Direct
Hi Tamara,
Thank you for 5 star ratings and positive feedback.
We look forward to fulfill your gym needs in near future with same passion and same speed.
Kind regards
GD team
We ordered two wall balls on the basis…
We ordered two wall balls on the basis that the site said they were in stock but it took six weeks to get them to us and the communication from Gym Direct was non existent, I am sure you did get a lot of orders but not to respond to my enquiries and shutting the phone off is not the way to deal with it.
When we did get them one wasn't even round!
I now go to TWL and Rogue fitness.
July 21, 2020
Unprompted review
Reply from Gym Direct
Hi Christopher,
Sorry to hear about delayed communication from Gym Direct in regards to your order and worried that your order wasn't completed to satisfactory "when we did get them one wasn't even round". Many times boxes sent out straight from the shipment container without opening the package as it damages actual packaging from manufacturers and less likely that item comes out dented or chipped. In regards to your order # 46191 there was just 1 component to it and not more than that. Anytime if our clients feel that the item was damaged or faulty there is free replacement policy when communicated with us with evidences. I am not sure if your concern regarding product was communicated to us or not.
Please touch base with us for future orders you may consider placing with us. We'd love to help you.
Kind regards
GD team
Slow but decent price and quality
Very slow to dispatch order and communicate, but price and quality of product was not to fault.
The courier that they use is also very prompt
July 21, 2020
Unprompted review
Overall pretty happy.
Communication was a bit long, but they did express that in banners and pop-ups on their site. Only complaint I had was that the stock was "in stock" when I ordered it at the time on their web site, but the system must not have been updated or something as my gear got put on back order.
Once gear was delivered the communication was great and the items were great quality. Even the turn around time to replace a dumbbell was really good (had a mismatched dumbbell pair).
July 21, 2020
Unprompted review
Beyond atrocious communication and…
Beyond atrocious communication and delivery. I would not recommend this store. If you have an order in limbo it is damn near impossible to directly contact them, let alone their sales staff. I'd give them -10 stars if i could.
July 21, 2020
Unprompted review
No Customer Service
Ordered day gyms closed understanding there would be delays. However after 2 weeks I asked for an ETA and was told 1 to 4 weeks. Well months later still nothing, no communication. Eventually I got email saying it was being prepared. Then no response. I tried email multiple times and nothing. Phone lines and web chat are turned off and they won't reply to emails even after weeks. There no information on website giving timeframes or anything.
I had to go through paypal despite and they still wouldn't reply. Escalated to paypal and got a refund, and they had the hide to say for any questons or enquiries to call them...
Avoid like covid.
July 15, 2020
Unprompted review
Reply from Gym Direct
Hi Cameron,
Please accept our apologies for delayed correspondence throughout your journey with us.
There is simply no excuse but a sincere apology for not so happy experience with us and assurance that we are now active on all communication channels and trying connecting to our dear clients and assisting them in prompt manner.
We hope to provide you excellent customer service moving forward.
Kindest regards
GD team
Great customer service!
Whilst the order was dispatched timely, it was misplaced by the courier. The Gym Direct team attempted to locate the missing consignment, without success it seems. They then dispatched personally, with a team member, the consignment. Great customer service in this busy time.
July 14, 2020
Unprompted review
Reply from Gym Direct
Hi Patrick,
Thank you for the very kind words and we are glad you enjoyed the experience we brought with the personal delivery if you need anything you know how to contact us and with extra staff to help you be sure we will get back to any of your questions.
Have a great day.
- Team GD
Reply from Gym Direct
Hi Josiah,
Thank you for your 5* ratings and positive feedback.
In saying that we'd love to hear more about your overall experience. Please share your happy journey with us and if you would like to commend any GD team member who helped accomplishing your orders and helped with general queries you had with us would also be appreciated.
Kind regards
GD team
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