Received our hip thrust machine to which we had our usual professional machine builder, assemble it to find one whole arm was made completely wrong. Contacted them weeks ago with no furthe... See more
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Ships from Spain. Waited months for my machine, called their helpline, which just disconnects if you use the proper options, eventually got hold of someone, they then realise delivery got cancelled at... See more
I was worried about the negative reviews here, but we got our treadmill today, (was offered Friday 5th March by the courier). This company is not a scam company, but seems their delivery times to... See more
So, I have benn on the hunt for some new workout gear, and let me tell you, this place is a game-changer! I stumbled upon their website and OMG talk about a fitness paradise! It's all just click away!... See more
2.9
Average
45 reviews
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Stay away, 0 customer service
Paid on the 16th of January for an item that was supposed to come into stock on the 29th, but still no contact from the company despite me emailing them. I did manage to get through on the phone and was told I would receive delivery this week but still no magic email informing me of anything in writing. Paid £1099 pounds on my credit card, hopefully I can get it back, obviously selling machines that they don't have.
Edit: I have since contacted the director, who happens to be the ex director of Fitness Inn on the online chat and his team have assured me that my delivery is en route from Spain. We will wait and see!
2nd Edit, thanks for the reply, the frustration is that no email replies are received in 24hrs, at all in fact! I used the last resort of contacting the managing director, yet still no written updates are on the account, nothing to say it has been dispatched, as promised last Wednesday, just processing, which it has said since the day I paid. It is not good customer service.
3rd Edit, credit where credits due, the machine actually got delivered on the 1st of March so I have bumped my score up a star. When people are spending a large sum of money in this present climate a generic pop up isn't good enough customer service, I would expect a personal reply to any emails. The machine was as advertised and the delivery company Arrow XL were faultless, 5 stars for them.
February 10, 2021
Unprompted review
Reply from Gymequipmentsuperstore
Dear customer
Thank you for your message.
Since 01/01/2021 we have included a pop up in all our web pages advising delivery times are 12-25 working days.
We have also included a banner on top of every page on the website with that information.
We understand the frustration you feel when you call and our agents are busy - we are continuously hiring and training more people (currently 60) but some phone calls are unfortunately lost.
We have also included a direct link at the bottom of the Home Page and Contact us page so you can email the Director directly - raising any questions or concerns.
All our customers can cancel any time for a full refund - before or 14 days after delivery of the goods.
I´ll leave the pop up message we are showing everyone below. We sincerely hope in the future we can assist you better - and please rest assured we are doing everything we possibly can to make that happen.
Dear Valued Customer
"Gym Equipment is one of the Biggest Fitness Retailers in Europe, selling the most well known Fitness Brands to 12 different European countries..
We have warehouses spread across the continent - and before the UK leaving the European Union, we were shipping within 24 hours of receipt of orders and goods were being delivered to all our amazing UK customers within 3-5 days.
Due to the new processes and paperwork requirements at the border, please note (for the time being) delivery time is now 12-25 working days.
We are working closely with the biggest Logistics Operators in the world to bring that down as fast as possible.
The final price of all products include all relevant taxes and duties - there are absolutely no extrasFor customers wishing updates on current orders:
All our staff are working flat out to answer as many emails and telephone calls as possible. If you have placed an order with us and would like an update simply write us an email to info@gymequipmentsuperstore.co.uk and we will reply within 24 hours"
Thank you
Get a delivery date before you order
Placed an order on 1st January. 12th January told the stock they had was faulty and new stock would be 8 to 15 days as it comes from Europe. Then told on the 4th February they should have new stock on 5th February and delivery would be a further 3 weeks. Having then read the reviews on Trustpilot I cancelled the order. As this was done via PayPal I did receive the refund within 24 hours. I would suggest you read all the other reviews and if you are going to place an order then get a delivery date in advance.
Update 24th Feb 2021. Good to see that they have sent a detailed reply and update on delivery times. I ended up placing an order with"Vitality4Life". They said delivery between 24th and 26th Feb and it arrived on the 24th Feb.
February 9, 2021
Unprompted review
Reply from Gymequipmentsuperstore
Dear customer
Thank you for your message.
Since 01/01/2021 we have included a pop up in all our web pages advising delivery times are 12-25 working days.
We have also included a banner on top of every page on the website with that information.
We understand the frustration you feel when you call and our agents are busy - we are continuously hiring and training more people (currently 60) but some phone calls are unfortunately lost.
We have also included a direct link at the bottom of the Home Page and Contact us page so you can email the Director directly - raising any questions or concerns.
All our customers can cancel any time for a full refund - before or 14 days after delivery of the goods.
I´ll leave the pop up message we are showing everyone below. We sincerely hope in the future we can assist you better - and please rest assured we are doing everything we possibly can to make that happen.
Dear Valued Customer
"Gym Equipment is one of the Biggest Fitness Retailers in Europe, selling the most well known Fitness Brands to 12 different European countries..
We have warehouses spread across the continent - and before the UK leaving the European Union, we were shipping within 24 hours of receipt of orders and goods were being delivered to all our amazing UK customers within 3-5 days.
Due to the new processes and paperwork requirements at the border, please note (for the time being) delivery time is now 12-25 working days.
We are working closely with the biggest Logistics Operators in the world to bring that down as fast as possible.
The final price of all products include all relevant taxes and duties - there are absolutely no extrasFor customers wishing updates on current orders:
All our staff are working flat out to answer as many emails and telephone calls as possible. If you have placed an order with us and would like an update simply write us an email to info@gymequipmentsuperstore.co.uk and we will reply within 24 hours"
Thank you
A disaster
Worst experience ever:
- 1.5K Euros machine ordered on 3rd of January with delivery within 10 days max
- Machine only shipped on 28th of January
- Only 2 parcels out of 7 delivered on the 2nd of February
-Customer service not responding to email nor phone call
Update on 22nd of Feb:
- Vendor promised to reimburse once parcels are collected by their logistic
- Parcels collected on the 11th of February and vendor notified
- No answers from Gym Company nor reimbursement
I can understand logistic issue but not the lack of communication and money held back without justification
February 2, 2021
Unprompted review
Reply from Gymequipmentsuperstore
Dear customer
Thank you for your message.
Since 01/01/2021 we have included a pop up in all our web pages advising delivery times are 12-25 working days.
We have also included a banner on top of every page on the website with that information.
We understand the frustration you feel when you call and our agents are busy - we are continuously hiring and training more people (currently 60) but some phone calls are unfortunately lost.
We have also included a direct link at the bottom of the Home Page and Contact us page so you can email the Director directly - raising any questions or concerns.
All our customers can cancel any time for a full refund - before or 14 days after delivery of the goods.
I´ll leave the pop up message we are showing everyone below. We sincerely hope in the future we can assist you better - and please rest assured we are doing everything we possibly can to make that happen.
Dear Valued Customer
"Gym Equipment is one of the Biggest Fitness Retailers in Europe, selling the most well known Fitness Brands to 12 different European countries..
We have warehouses spread across the continent - and before the UK leaving the European Union, we were shipping within 24 hours of receipt of orders and goods were being delivered to all our amazing UK customers within 3-5 days.
Due to the new processes and paperwork requirements at the border, please note (for the time being) delivery time is now 12-25 working days.
We are working closely with the biggest Logistics Operators in the world to bring that down as fast as possible.
The final price of all products include all relevant taxes and duties - there are absolutely no extrasFor customers wishing updates on current orders:
All our staff are working flat out to answer as many emails and telephone calls as possible. If you have placed an order with us and would like an update simply write us an email to info@gymequipmentsuperstore.co.uk and we will reply within 24 hours"
Thank you
Fraudsters?
No contact, no product after a month.
Looks like a fraud
Edit after reply
Yes, I did see the extended delivery times but I ordered on the 29th of December and after hearing nothing cancelled on the 25th of January. As at 22nd of February I have still not received a refund, despite chasing three times!
January 25, 2021
Unprompted review
Reply from Gymequipmentsuperstore
Dear customer
Thank you for your message.
Since 01/01/2021 we have included a pop up in all our web pages advising delivery times are 12-25 working days.
We have also included a banner on top of every page on the website with that information.
We understand the frustration you feel when you call and our agents are busy - we are continuously hiring and training more people (currently 60) but some phone calls are unfortunately lost.
We have also included a direct link at the bottom of the Home Page and Contact us page so you can email the Director directly - raising any questions or concerns.
All our customers can cancel any time for a full refund - before or 14 days after delivery of the goods.
I´ll leave the pop up message we are showing everyone below. We sincerely hope in the future we can assist you better - and please rest assured we are doing everything we possibly can to make that happen.
Dear Valued Customer
"Gym Equipment is one of the Biggest Fitness Retailers in Europe, selling the most well known Fitness Brands to 12 different European countries..
We have warehouses spread across the continent - and before the UK leaving the European Union, we were shipping within 24 hours of receipt of orders and goods were being delivered to all our amazing UK customers within 3-5 days.
Due to the new processes and paperwork requirements at the border, please note (for the time being) delivery time is now 12-25 working days.
We are working closely with the biggest Logistics Operators in the world to bring that down as fast as possible.
The final price of all products include all relevant taxes and duties - there are absolutely no extrasFor customers wishing updates on current orders:
All our staff are working flat out to answer as many emails and telephone calls as possible. If you have placed an order with us and would like an update simply write us an email to info@gymequipmentsuperstore.co.uk and we will reply within 24 hours"
Thank you
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