haart - Estate and Lettings agent Luton Reviews 

37
•
TrustScore 4 out of 5

3.8

10-12 Wellington Street, LU1 2QH Luton, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This review is specifically directed at Amber who is a wonderful person with lots of patience. She always responds promptly to requests for information and is always ready to provide feedback when re... See more

Company replied

Rated 1 out of 5 stars

"Unprofessional" doesn't even begin to describe this agency. I'm a cash buyer. I requested viewings multiple times: online, by phone, by emails. Whenever I called I was never passed onto an agent, b... See more

Rated 5 out of 5 stars

Having dealt with several estate agents over the years, I can confidently say that Haarts stands out as one of the most professional, proactive, and genuinely customer-focused agencies I have wo... See more

Rated 1 out of 5 stars

Pushed to rate their service as soon as we moved in. Much time didn't pass before things started to go wrong. The house rented started falling apart and while the landlady (who barely spoke English) w... See more


Company details

  1. Real Estate Agency

About haart - Estate and Lettings agent Luton

Information provided by various external sources

Please select the branch you have been in contact with from our locations so they can see your reviews!

We’re on a mission to get you moved.

We have unique technology that gets your home hundreds more clicks, agents who listen and will negotiate hard on your behalf, and you don’t pay us a penny until we succeed.

Sell smart: Think haart.

Get viewings, not just views

Flink is a unique technology that matches your home’s best features with things your buyers love, so they’re more likely to click, arrange a viewing and make an offer.

It’s not just local, it’s personal

Rather than concentrating on selling themselves, our agents focus on the reasons why you’re moving, so they understand how to help you best.

Big Benefits

Our size and reach means we can get you moved, smarter.

No sale, no fee

We don’t think you should pay a penny to someone to sell your home, unless they actually do. So we don’t charge you until we have.

BOOK YOUR FREE VALUATION BRANCH FINDER


Contact info

  • 10-12 Wellington Street, LU1 2QH, Luton, United Kingdom

  • 01582 721532

3.8

Great

TrustScore 4 out of 5

37 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(37)

404 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

This is my first experience of letting a property. I have found them to be very helpful in all areas, especially the help from Jagraj this morning regarding my first scheduled payment. Good job!

July 13, 2023
Unprompted review
haart - Estate and Lettings agent Luton logo

Reply from haart - Estate and Lettings agent Luton

Thank you for your review

Rated 5 out of 5 stars

Michael Birley

We valued Michael Birley’s expertise and proven track record of successfully letting houses. Michael always did what he said he would do which inspired confidence and trust.
What was especially reassuring was Michael’s regular telephone calls to check that all was well and to follow up any issues.
I can recommend Michael Birley most warmly.

July 10, 2023
Unprompted review
haart - Estate and Lettings agent Luton logo

Reply from haart - Estate and Lettings agent Luton

Thankyou for your comments Peter and I look forward to woRking with you.

Thanks again

Michael

Rated 5 out of 5 stars

Enquired today about insulation issues…

Enquired today about insulation issues even though I am not a direct Haart customer I received the most informative information from a guy named Ves ( property Manager)at Haart Luton branch. Very knowledgeable within he’s field and went above and beyond. Was really impressed and satisfied, Thank you Yaz

December 7, 2022
Unprompted review
haart - Estate and Lettings agent Luton logo

Reply from haart - Estate and Lettings agent Luton

Thank you very much for your lovely feedback. We hope one day you can come on board as a Haart tenant/landlord and continually receive the great service from our property managers 's. We are happy to hear he has gone above and beyond to help you

Rated 5 out of 5 stars

haart Lettings in Luton have been great…

haart Lettings in Luton have been great in supporting me with renting out my property in particular Michael Birley (Lettings Branch Manager) has been fabulous in advising me and providing me with a bespoke service ensuring that I have every confidence in him and his team. Michael's professionalism is outstanding. Karen Webb

October 28, 2022
Unprompted review
haart - Estate and Lettings agent Luton logo

Reply from haart - Estate and Lettings agent Luton

Thanks Karen for your kind words and we look forward to a great working relationship in the future,.

Haart Lettings Luton

Rated 5 out of 5 stars

Thank you Julia

Hello my experience with haart was unexpected and helpful. Many thanks for Julia Babiarz and her help.

August 26, 2022
Unprompted review
haart - Estate and Lettings agent Luton logo

Reply from haart - Estate and Lettings agent Luton

Hi,
Thank you for taking the time to leave us a great review about your experience with us!

Rated 5 out of 5 stars

Michael Birley is a very friendly and…

Michael Birley is a very friendly and professional member of the team, quick to respond to queries and any questions I have asked. Very knowledgeable and very helpful. A valuable member of your team. Well done Michael.

July 12, 2022
Unprompted review
haart - Estate and Lettings agent Luton logo

Reply from haart - Estate and Lettings agent Luton

Hi,
Thank you for taking the time to leave us a great review about your experience with us!

Rated 4 out of 5 stars

Recently Haart Luton has sold my house…

Recently Haart Luton has sold my house and we are very happy with the service
They have worked hard to receive an good outcome
all members of the team in Luton have been very helpful especially answering questions and contacting me when needed and supporting us
My whole experience with getting house valued ,viewings and advertising my property and selling has been a good experience thank you

May 19, 2022
Unprompted review
haart - Estate and Lettings agent Luton logo

Reply from haart - Estate and Lettings agent Luton

Thank you for your kind words Tara, all the best, haart Luton

Rated 5 out of 5 stars

Kateryna.Chernyshova@haart Luton

This is a feedback specifically just for Kateryna.Chernyshova@haart.

Since May this year no one from Haart Luton has answered my several calls or reply to my several emails.
Early this week I tried to call again and thank God Kateryna has answered. She was so kind, friendly, open to help and professional. She listened carefully to everything I had to say and enquired about, answered all my questions and today she followed up with an email confirming everything we discussed and reassured me about everything was concerning me.
So everything I needed to be dealt with for the last 6 months, Kateryna effectively and efficiently actioned and closed the case for us.
We had a rented flat managed by Haart just by the end of this month, but had very very poor communication from them over the last 2 years.
So, based on my last 2 years experience with this agency, think Kateryna is a valuable asset for any company she would work for.

November 18, 2021
Unprompted review
haart - Estate and Lettings agent Luton logo

Reply from haart - Estate and Lettings agent Luton

Thank you for the lovely review for Kateryna, she is a fantastic member of the team.

Rated 1 out of 5 stars

I have had problems from the moment I…

I have had problems from the moment I handed them the keys to my property. I was charged for an inventory I did for myself of 3 items. Money is taken off the rent without discussion, communication is very poor as the office I deal with do not answer calls or respond to voice messages. For 8 months I have waited for them to give notice to the tenant and it is still not done and its pointless to complain as complaints are glazed over! I will never ever deal with HAART again!

September 28, 2021
Unprompted review
haart - Estate and Lettings agent Luton logo

Reply from haart - Estate and Lettings agent Luton

Hi,
We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@haart.co.uk with details and we will pass to the relevant team to investigate for you.
Thank you

Rated 5 out of 5 stars

Perfect experiance

Bodie has made the whole process perfect, from his punctuality with getting back to us very promptly when we had any queries, to his underpinning knowledge of the property. He has been very approachable and helpful from the start.

June 23, 2020
Unprompted review
haart - Estate and Lettings agent Luton logo

Reply from haart - Estate and Lettings agent Luton

Dear Reece Billingy,
Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.

Rated 5 out of 5 stars

Couldn’t be happier

Our representative Bodie was more than helpful. He made us feel at ease with the process of things and was very clear with all information given. He kept in touch with us and very quickly got back to us about any queries we had

He has made the process very easy, so thank you

June 23, 2020
Unprompted review
haart - Estate and Lettings agent Luton logo

Reply from haart - Estate and Lettings agent Luton

Dear Ashleigh Selby,
Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.

Rated 5 out of 5 stars

Safe, quick and easy

Moved into a house with Bodie, very helpful and knowledgeable on the viewing and found exactly what I wanted. I look for house for a long time due to corona but he made everything easy and safe, referencing done in a couple of days and moved in a week later. Thank you for all the help and will tell all my family and friends to use Haart when they need a house to live.

June 23, 2020
Unprompted review
haart - Estate and Lettings agent Luton logo

Reply from haart - Estate and Lettings agent Luton

Dear Ewelina,
Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.

Rated 5 out of 5 stars

I see the house with Bodie from Haart

I see the house with Bodie from Haart very nice man and very good agent who help us look for a house

June 18, 2020
Unprompted review
haart - Estate and Lettings agent Luton logo

Reply from haart - Estate and Lettings agent Luton

Dear Florin,
Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.

Rated 5 out of 5 stars

Excellent local knowledge and friendly service

I’m having to relocate with work in a the next few months and needed information regarding properties for me and my family. Spoke to Bodie from Haart who has been very helpful recommending safe arrears for my family and even looked into schooling close by for me. Although not ready to move yet I was very impressed with his local knowledge and will definitely rent with Bodie When we are ready to move.

June 11, 2020
Unprompted review
haart - Estate and Lettings agent Luton logo

Reply from haart - Estate and Lettings agent Luton

Dear Nisha Khan,
Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.

Rated 5 out of 5 stars

Viktoria Sapi has been very helpful…

Viktoria Sapi has been very helpful with property management. I have had a postive experience.

May 6, 2020
Unprompted review
haart - Estate and Lettings agent Luton logo

Reply from haart - Estate and Lettings agent Luton

Dear Maria,
Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.

Rated 5 out of 5 stars

Brilliant Bodie Braddon

I have dealt with Bodie Braddon and I can honestly say he is one of the most professional person I have dealt with in the lastv10 years in the lettings field. He listens and advise what is right for the customer. He is very polite and respectful. He always have time for you and he is always prepared to help. Without a doubt I will be dealing with him in the future and I will recommend him to my friends

April 8, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look