haart - Estate and Lettings Agents Ashford Reviews 

Excellent service from Charlotte

We had a very good experience with haart Ashford, especially with Charlotte. She was friendly, professional and always helpful throughout the process.

Communication was good, and Charlotte was always happy to answer our questions and keep us updated. She made the whole process straightforward and much easier for us.

Thank you, Charlotte, for all your help and support. We really appreciate it and would definitely recommend her.

For an agency with such strong reviews, my experience fell well below expectations due to poor communication, weak coordination, and the constant need to chase for updates.

Our house was sold at the top end of the price bracket within a week, which was a great start. However, communication afterwards became very limited, often one-way, and at times felt non-existent.

To begin with, the keys to my house after an open day were not returned within the promised timeframe, requiring several follow-up emails and phone calls. While the agent did apologise after I raised the issue, a simple text or phone call with an update would have gone a long way.

Throughout the buying process, we received numerous urgent emails from the team, forwarded by our buyers and others further down the chain. Every time, we responded quickly and addressed any concerns, but we rarely received a response or any meaningful update in return - leaving us worried and in the dark.

The most frustrating example was when we were told that the bottom of the chain had a "hard deadline" for completion, despite us being less than four weeks away from it. This deadline had NEVER previously been communicated to us & the onward chain, causing unnecessary stress and a scramble across the chain to try and complete in time. A manager eventually had to step in to clarify the situation.

After everyone agreed to work towards that deadline, another completely different completion timeframe suddenly emerged from the top of the chain. It was difficult to understand how two conflicting deadlines could exist without being communicated between the agents involved. In the end, we agreed to break the chain to keep things moving.

Following that, we encountered further issues with our buyers, which resulted in me constantly chasing my solicitor, the estate agents and other parties for updates, while also trying to ensure information was being shared across the chain.

I appreciate that issues arise during house sales and purchases, and not everything is within an estate agent's control. However, for an agency with a 4.8-star Google rating, I expected top communication. My experience was characterised by poor communication with me as the vendor, a clear failure to gather and share essential information between key stakeholders, and important deadlines only coming to light at the last minute. More often than not, I felt I was doing the legwork myself—chasing solicitors, gathering information and making sure everyone in the onward chain was kept informed.

Communication was generally poor with most of the team until the manager stepped in. Michael was noticeably more responsive but it didnt help with the overall experience and result.

The house purchasing process in the UK is never easy, so choosing the right estate agent and the right people involved should hopefully help reduce unnecessary stress.

I rented a flat in Ashford through this agency, and it was handed over in an unacceptable condition. From the beginning of the tenancy, I reported numerous issues, including severe mould, leaks, rust, and other maintenance defects. Despite repeated emails and persistent follow-ups, my concerns were consistently ignored or dismissed.

One of the most serious issues was the property's water supply. The property was left without running water for almost three months. Rather than resolving the problem, the agency repeatedly claimed that it fell outside their remit, leaving me with no option but to pay for repairs to the water pump myself in order to restore the water supply.

The property also suffered from a significant mould problem. Given that my daughter has an existing medical condition, I repeatedly raised concerns about the potential health risks and requested assistance. Once again, little meaningful support was provided, and I was forced to address the issue at my own expense. Throughout the tenancy, the agency appeared far more proactive in reminding me when rent was due than in fulfilling its responsibilities regarding the condition of the property.

The lack of support became so severe that we ultimately felt compelled to leave the property due to genuine health and safety concerns. Every issue was documented and reported to the agency in writing before we vacated. Rather than addressing the condition of the property, the agency seemed primarily focused on enforcing contractual obligations and retaining us as tenants for as long as possible.

Following our departure, we were presented with a substantial bill for alleged damages and repairs. This was despite the fact that many of the issues cited had been reported from the outset of the tenancy and clearly pre-dated our occupation. We submitted extensive evidence through the Flatfair platform, including photographs from the official check-in inventory provided by the agency, along with photographs and correspondence sent throughout the tenancy documenting the issues.

What was particularly concerning was the response from Rosie Wallace, who stated: “There is no proof of the date in which these photos were taken of the property; please also compare the check-in and check-out reports for evidence.” This response suggests either a failure to properly review the evidence submitted or a fundamental misunderstanding of the documentation provided. The photographs in question were taken directly from the official check-in inventory and from emails previously sent to the agency reporting the issues. Had the evidence been reviewed thoroughly, this would have been immediately apparent.

Regarding Arandeep Dhinsa, I found him to be completely ineffective in providing any meaningful solutions to the issues raised. It appears that the responses and supporting evidence sent to him were either not properly reviewed or disregarded, as the attached documents were seemingly never opened or examined. Had these attachments been reviewed, the mistakes on your side would have been evident.

Furthermore, concerning the water issue mentioned in the first paragraph, this matter was raised directly with Arandeep Dhinsa. Despite being made aware of the problem, no adequate support or action was provided to resolve it. As a result, the issue remained unresolved for four months, causing unnecessary inconvenience and demonstrating a serious lack of responsiveness and accountability.

Having rented properties across London and the South East for many years, this has been, without question, the worst experience I have encountered with a letting agency. The level of incompetence, lack of accountability, poor communication, and disregard for legitimate tenant concerns was extraordinary. The unnecessary stress, time, and financial burden caused by the agency's conduct is something no tenant should have to endure.

Based on my experience, I would strongly advise anyone considering renting through this agency to proceed with extreme caution. Ensure that every issue is documented from the very beginning of the tenancy, as you may find yourself having to defend against claims relating to problems that existed long before you moved into the property. In my experience, both the lettings team and management were unhelpful, unsupportive, and unwilling to take responsibility when serious issues were raised.

Charlotte Rowlands has been excellent in organising negotiating and finalising our contract at Eversley park. Communication has been excellent and clear and very polite. A pleasure to deal with.
Many thanks to all at Haarts

Have been dealing with Arandeep D. Has made every effort to make things as smooth and easy as possible.

Easy back and forth regarding info requests and managed to resolve the issue on first contact.

Great experience.

do not sell your property with them
they forged our signatures on the contract have ben told
to report to the police am trading standards plus they repeatedly did not keep to what they agreed so even though we found a buyer we are moving to a reputable estate agents one that. is truthful and keeps to what they agree

Wouldn’t even give them a one star. Was due to move into a property the landlord refused keys on our move in date even though tenancy had been signed. We then got keys went to the property and was absolutely filthy and all the landlords old furniture was still in the property and dirty mattresses chucked in the back garden. No body checked the house before us moving in. We also paid the 22k rent for a year upfront and we are 2 weeks down the line and still haven’t received our money back. This is with 2 children one 2 and one a premature baby who is 2 months old. They have been a nightmare from the start I would avoid at all costs. Literally don’t care about anyone we just keep getting fobbed off with it will be in your account tomorrow. Just lies all the time it’s been 14 days now and still nothing.

Charlotte Rowlands helped me and my partner get our first property, and I honestly couldn’t recommend her enough. Absolutely amazing!

Harry has been of great support since the i first spoke with him about letting. He has been kind, easy to communicate with, gives thorough explanation and support when needed.
He simply makes the journey of getting a flat via agent much easier and simple.

Charlotte has also been very helpful.

Had great experience today spoke to a lovely lady called Rosie she was very helpful and understanding and the communication was brilliant. Definitely recommend! Thankyou!

Not usually a fan of estate agents and car salesmen (too much aftershave, ill fitting shiny suits and brown pointy shoes:) But Jay Cheeseman was a breath of fresh air! Extremely polite and friendly ( without over doing the new best friend bit) An absolute pleasure to deal with, attentive, patient and helpful with good understanding of our needs. No pressure or trying to hurry us along and great at keeping us informed. Thank you Jay!

Harry has been an amazing agent since I started dealing with haart lettings.
Harry keeps to time for appointments, always patient, and always ready to satisfy clients.

More of Harry type would take the company to the highest level.

We have just changed estate agents and what a breath of fresh air Joshua is. First class service he is now managing 3 of our properties.

Great experience yesterday.
Had the pleasure of Gareth & Jay taking the time to help us value our house, very patient and went through everything throughly step by step. Highly recommend using ashford branch and they seem to have great, friendly & honest staff!

I'm very happy with Charlotte at Ashford brunch. I'm looking for property to rent and have been in contact with many letting agents. Charlotte made it so easy and trouble free. She took extra steps to help. I felt very welcomed

I had the pleasure of meeting Mr. Gareth Harmer today for a property valuation, and I couldn’t be more impressed. From the moment he arrived, he was professional, personable, and incredibly knowledgeable. He took the time to explain the process in detail, answered all my questions with patience, and provided invaluable insights about the current market.

Gareth’s expertise and genuine care for his clients were evident throughout. He made the entire experience seamless and stress-free, and I felt completely confident in his advice and recommendations. If you’re looking for an estate agent who goes above and beyond, Gareth Harmer is the person to call. Highly recommended!

It was our pleasure to host Gareth today.Very helpful and kind agent.
Amazing experience more like friend has visited us.Thank you Gareth.

Great service from Vicki at Ashford brunch. Good communication from Vicki,has things done professionally, very happy with the sale of my house so far. I rented a couple of properties with Haart and bought property's also, very content with their services.

Prompt action by Mr Navaratnam on small maintenance matters on a property I'm letting with Haart. I'm very pleased with his attention and help.

Very impressed with Andreas on Friday when we went to view a property. He was very friendly, answered all of our questions, smartly dressed and very helpful. Def would recommend viewings with him.