haart - Estate and Lettings Agents Colchester Reviews 

107
TrustScore 4.5 out of 5

4.6

18 Head Street, CO1 1NY Colchester, GB


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Rated 5 out of 5 stars

Ellie-Marie has been very supportive throughout the process, she addressed my concerns when i raised them and left ,e very satisfied. I appreciate the quick process as well, moved in just on time.

Rated 1 out of 5 stars

After being told at the beginning how great they were and put landlords first and make sure landlords are happy blah blah blah, they just refuse to answer emails. Tenants left without paying a month,... See more

Company replied

Rated 1 out of 5 stars

Customer service is terrible. No response to emails or phone calls. I have left several messages for someone to call me back and no-one does. Despite complaining to the manager, issues are not dealt w... See more

Company replied

Rated 1 out of 5 stars

Rented a flat from July - April. Great customer service until I paid my deposit then no contact was made and the bad service began. Was told that prior to moving in the flat would have some of th... See more

Company replied


Company details

  1. Real Estate Agency

About haart - Estate and Lettings Agents Colchester

Information provided by various external sources

Please select the branch you have been in contact with from our locations so they can see your reviews!

We’re on a mission to get you moved.

We have unique technology that gets your home hundreds more clicks, agents who listen and will negotiate hard on your behalf, and you don’t pay us a penny until we succeed.

Sell smart: Think haart.

Get viewings, not just views

Flink is a unique technology that matches your home’s best features with things your buyers love, so they’re more likely to click, arrange a viewing and make an offer.

It’s not just local, it’s personal

Rather than concentrating on selling themselves, our agents focus on the reasons why you’re moving, so they understand how to help you best.

Big Benefits

Our size and reach means we can get you moved, smarter.

No sale, no fee

We don’t think you should pay a penny to someone to sell your home, unless they actually do. So we don’t charge you until we have.

BOOK YOUR FREE VALUATION BRANCH FINDER


Contact info

  • 18 Head Street, CO1 1NY, Colchester, United Kingdom

  • 01206 573300

4.6

Excellent

TrustScore 4.5 out of 5

107 reviews

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4.6

All reviews

(107)

390 reviews in the last 12 months

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Rated 5 out of 5 stars

A BREATH OF FRESH AIR - LILY BARNES, COLCHESTER OFFICE

Having dealt with Haart estate agents years ago I was not impressed, but have recently been dealing with LILY BARNES from the Colchester office and cannot praise this young lady for her wonderful and attentive manner in assisting me in my search for a property. Has quite renewed my faith in this estate agency. Thank you

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and knowledgeable staff.

I would like to thank Chris Naya and Jonathan Green at Haart Colchester for being so helpful and professional, both going out of their way to help me with valuations and mortgage advise. A lovely experience all round.

May 13, 2026
Unprompted review
Rated 4 out of 5 stars

15+ years with Haart

We have been with Haart for more than 15 years and they have been excellent with al aspects of letting the property and managing it.

Carly & holly are the people we dealt with the most but whole team is quite efficient.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I am E. Limistiras from Cyprus, Landlord of a residence in Colchester. Opted to approach Haart Lettings to undertake full management of my house and also find Tenants. Met with Ms. Samantha Beyers in Colchester who supported me all the way. After tenancy was achieved she resolved some issues ref central heading, general house cleaning etc. ensuring Tenants and my self remain fully informed and issues resolved. Excellent service delivery, repairs made swiftly, rent payment received, problem free. I highly recommend her and Haart Letting Company. My personal and professional interaction safely allow me to state how efficient & effective they all are. Well done and THANK YOU.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful and quick to respond to…

Very helpful and quick to respond to the notice and emails. Thank you hearts lettings especially Charlotte Fox which acted on my behalf and assisted with my new tenancy in very professional manner but friendly attitude.
Thank you.

Tomas

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I have recently completed a changeover of tenancy, which has thrown up several varied issues over a period of weeks. Throughout this time the support provided by Charlotte Fox, at Haart Colchester, has been exemplary. Always polite, friendly and efficient she has dealt with each issue diplomatically, successfully reconciling the expectations of landlord and tenant. Professional and knowledgeable, she has pursued each issue to its completion thereby providing reassurance to all involved that their concerns have not been forgotten. I have enjoyed working with Charlotte to meet my tenant's needs and she is a fine representative for Haart.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

We wanted to give a ‘bouquet’ to…

We wanted to give a ‘bouquet’ to Samantha Beyers for helping set up appointments with tenants recently, which gave us peace of mind and less to worry about! 5 star service from another lovely lady on the Haart Lettings team (Clacton & Colchester) Full management is definitely what they offer ! Thank you.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Ellie was an excellent agent for…

Ellie was an excellent agent for assisting us in finding a suitable tenant. I'd asked her for feedback to help us get a quick and reliable let and Ellie was.able.to.give inciteful advice on compromise we could make whilst giving positive reassurance about our efforts to prepare the property for new tenants.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Review - Holly Maddams

Thanks very much, Holly, for the speedy renewal of the tenancy of my flat in Colchester. Not only was I able to get an increase on the rent that I receive, but also the tenant agreed to an extension to the tenancy, which suited both our needs. Most impressed with the efficiency and clarity. that Holly brought to this process. Cheers

May 10, 2025
Unprompted review
haart - Estate and Lettings Agents Colchester logo

Reply from haart - Estate and Lettings Agents Colchester

Good morning,
Thank you for your lovely review for Holly!
Many thanks,
Alison Sadler
Property Management Manager

Rated 5 out of 5 stars

Great experience working with Chris…

Great experience working with Chris Naya. He made the buy-to-let mortgage process smooth and straightforward, helping me secure a great deal to grow my property portfolio. Highly professional and knowledgeable—definitely recommend!

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

I thank Charlotte for her quick…

I thank Charlotte for her quick response to my email regarding my request to renting house, she has been of assistance towards it, even though I have not gotten my choice amongst the property she has shown me she is making effort to see that I have a good property to rent with my family

May 7, 2025
Unprompted review
haart - Estate and Lettings Agents Colchester logo

Reply from haart - Estate and Lettings Agents Colchester

Hi Anthony,
Thank you so much for this kind review for Charlotte!
Kind regards,
Ellie-Marie Bird
Senior Lettings Negotiator
haart Lettings Colchester

Rated 4 out of 5 stars

Charlotte was helpfull and patient

Charlotte was helpfull and patient. @75 years old and although l was a computing lecturer/technician at a University (Westminster) I have to say both of the agreements were ' long winded and she was a great help.navigating them.

April 28, 2025
Unprompted review
haart - Estate and Lettings Agents Colchester logo

Reply from haart - Estate and Lettings Agents Colchester

Hi Allen,
Thank you so much for your lovely review for myself, I am very grateful for your kind words !
Kind regards,
Charlotte Fox
Lettings Negotiator
haart Lettings Colchester

Rated 5 out of 5 stars

Five star service

Samantha Beyers helped with the tenancy extension of our property. The service was fast, orderly and highly professional.
Samantha is very knowledgeable in her field and very subtle and balanced in securing a fair deal for all parties. I highly recommend her.

April 24, 2025
Unprompted review
haart - Estate and Lettings Agents Colchester logo

Reply from haart - Estate and Lettings Agents Colchester

Good afternoon,

Thank you for your kind words for Samantha!

Many thanks,
Alison Sadler
Property Management Manager


Rated 5 out of 5 stars

What an outstanding service from …

What an outstanding service from Samantha Beyers, she was very supportive, highly professional and very helpful. She was able to rent out my property quickly.

July 26, 2024
Unprompted review
haart - Estate and Lettings Agents Colchester logo

Reply from haart - Estate and Lettings Agents Colchester

Good afternoon,

Thank you for your kind words for Samantha!

Many thanks,
Alison Sadler
Property Management Manager


Rated 5 out of 5 stars

Professional

What a fantastic service from the lettings team especially Victoria Lambert also spoke to Carly but, dealt more with Victoria. Both ladies have been exceptional. Victoria found just the right house for me and my sister, right from booking us a viewing, showing us around and getting us through referencing she was on hand throughout the whole process. Victoria went above and beyond to make sure we got our new home. I can’t thank and praise her enough to say what a professional and caring lady she is. Victoria listened where other agents ignored me. Thank you so much for all your help and understanding.

March 5, 2025
Unprompted review
haart - Estate and Lettings Agents Colchester logo

Reply from haart - Estate and Lettings Agents Colchester

Hi Christine,
Thank you for this lovely review for Victoria and Carly!
Kind regards,
Ellie-Marie Bird
Senior Lettings Negotiator
haart Lettings Colchester

Rated 5 out of 5 stars

Samantha Beyers

Samantha Beyers, property manager was very efficient and did our business expeditiously.
Many thanks

February 24, 2025
Unprompted review
haart - Estate and Lettings Agents Colchester logo

Reply from haart - Estate and Lettings Agents Colchester

Hi Steve,
Thank you for your lovely review for Samantha
Kind regards,
Ellie-Marie Bird
Senior Lettings Negotiator
haart Lettings Colchester

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