haart - Estate and Lettings Agents Romford Reviews 

I am tenant with this agency for more than 1 year and we always had the support needed. Sorina from property management i sa very helpful lady with a lovely attitude that solved our issue and contacted the engineers accordingly.I do recommend her service :)

Do not have this company as property managment. The whole time a tenant was in my apartment no inventory, cheek in or out was conducted not 3-6 month checks so the tenants destroyed my apartment even playing around with plumbing and floating the cupboards, taps are broken shower broken sofa ripped and fire blew because oil was in oven unbelievable that now no contact from them and no deposit because there is no proof of damage from tenant for too no checks being conducted and insurances generally need these checks. I'm absolutely disgusted that my flat has been left in such repair even the doors are broken and toilet flooded causing damage they were ready to rent this apartment in this state for less, I came home to the flat and could not believe how bad it was. I'm now with ombudsman and I give them 0 but a 20 on neglect of the contract. Do not have these people as a property manager of you want to not spend all the money to them for neglect even the top guy in complaints does not answer or provide what I ask as evidence they have done anything in my contract at all .... Shame on you harrt I was so upset with this whole affair I ended up in hospital with nervous mental health .

Excellent and prompt responses to all enquiries.
Consistent and helpful updates provided on a regular basis.
A special thank you to Sorina Surdu for handling our queries so efficiently and with such a positive approach.
Many thanks 🙏
Alex Olanrewaju

A week of chase up as one of the agent was away. Called even 2 times in one day. Promised follow up which never existed.
I have received also a rude email - from the agwnt saying “ did not see i was on Annual leave, my message was clear!they basically pick up clients if they like it or not. Stay away.
Countless emails were sent, the agent clearly told me on the phone “ the property is NOT finish to build by end of april. “ now she is saying that the people needs to move by end of april. I dont know if they are scam? I thought they had a GREAT reputation but they are biggest scam ever! And for people like me who needs to move and need ahouse is just a lor of stress frustration and lack of trust ! Stay away

I recently moved into a flat. My move-in date was March 3rd, which both myself and the team at Haart agreed to on February 9th. On March 1st–2nd, there was no communication from the team at Haart. I reached out on March 2nd and was told the flat was not ready and that I could not move in.

I spoke to one of the property managers, Vanessa, who said Haart was not at fault because I had not signed the agreement yet. Because of this delay, I had to incur rescheduling costs.

I was then told the flat was being repaired, so I had to wait until March 9th to move in. I completely regret signing this contract. The moment after I paid and received my keys, I noticed that the boiler was leaking and the kitchen countertops were damaged.

I reached out to the team via the email I received from them, but I got no response. I am currently having to switch off my boiler when I don’t need hot water and turn it on only when I do.

The team there does nothing but sit around and scroll the internet. There is no communication from them at all. I honestly regret renting with this company.

I do NOT recommend it.

Vanessa was incredibly helpful throughout the entire process of securing the best possible accommodation for us. Her commitment, dedication, and patience truly stood out at every stage. She took the time to understand our needs, guided us through all the options, and never rushed the process—always making sure we were comfortable and confident with each decision. Thanks to her hard work and attention to detail, we ended up with the perfect accommodation. We couldn’t have asked for better support and would highly recommend Vanessa to anyone looking for a smooth and stress-free experience.

I HAVE BEEN with Haarts for a long time, years and years of neglect, and to know that this company does not reply to any of my emails, phone calls or any communication regarding something happening in the department, no solutions, taking money without any help or assistance matters alot

I wish someone told me that before the contract, but all was good before giving money, unfortunately.

The only way to describe them is neglect

We’ve had continuous problems at our property. While we understand that delays can depend on landlord approval, the lack of communication from haart has been extremely frustrating. We spent months calling our original property manager, only to later discover she had left and no one informed us. We then tried contacting the new property manager, the local office, and the number listed on Google. After many unanswered calls, only one call was answered, and it went through an operator not based at the local office, who said they would pass on a message — but no one ever got back to us. Multiple follow-up emails were also sent without even an acknowledgement. Basic communication with tenants should be expected.

Newly added - still no reply over 3 days no heating or hot water

We have never experienced such negligence and lack of communication from a letting agency.

Despite countless emails and repeated phone calls, Haart does not respond at all. We called multiple numbers repeatedly and were met with complete silence, even while living in a property with no heating or hot water in freezing winter temperatures.

We’ve now gone nearly a week without heating or hot water, which is a clear breach of UK housing law. The property also has:
• A shower broken for over 6 months
• A leaking bath that caused water to come through the kitchen ceiling
• A hole and structural damage in the ceiling
• Unsafe electrics and no downstairs lighting
• Ongoing water pressure issues

There are ill people and a minor living in the property, yet the agency has shown zero urgency or concern.

What makes this worse? We pay £2,100 rent, always two weeks early, never missed a payment — and this is how tenants are treated.

Having a landlord abroad is not an excuse. Heating and hot water are basic human rights, not optional luxuries.

We are now in contact with the council and documenting everything.

Selling my Flat - Had first class service with Jacqui Mennell as she was my sales progressor. Jacqui kept me updated and went above and beyond in her role to reassure me and reassure my buyer, I couldn’t have got through this sale without her support. I hope whoever is selling is lucky enough to experinace her servicee.

For Haart Estate Agents, Romford. I have used Haart, Romford twice now. First time in 2017/18 to both sell my house and buy another house. This year to sell my house only. I returned because of the excellent experience the first time. Professional and hard working. Kept informed along the way. Answered any questions that I had. Very proactive chasing people up to keep things moving along. I would use Haart again. Thank you Haart. Five stars deserved.

Benie was very helpful and friendly. Made beginning the process of looking to rent very straightforward. Looking forward to returning to haart as we continue with the search!

Benie was great! Answered all my questions with professionalism. Will be revisiting when I need to rent a place! Highly recommend :)

Very helpful and cooperative advice thank to Peni

We had the pleasure of meeting with Ethan Hatton, and we couldn’t be more impressed with his service. Ethan is a truly professional and polite gentleman who made our home-viewing experience seamless.
Ethan was attentive, approachable, and always ready to answer our questions with clarity and patience.

Millie is very spiteful & malicious. She is knowingly trying to recover over £3000 from me falsely knowing every allegation she has made is false.Be careful of Millie she is extremely spiteful Jack has failed to return calls multiple times. I’ve had severe mold in the house for 20 months, the mold was there from before I moved in. Despite knowing I have a one year old son they have taken over 20 months to approve mold repair works. There is a real lack of care for tenant's, as long as they get their rent they don’t care what conditions you are living in. The mold repair works only got approved when I got the council involved. PLEASE stay far away from them. Marie has out rightly lied to me multiple times.STAY AWAY FROM them. It is now the 07/11/24, I just spoke to Marie who has made up a whole conversation between the landlord and Jack. Jack has lied to me a total of 5 times on the 6/11/24. Again these property managers are the furthest thing from professional. If you are unlucky enough to get either Jack or Marie as your property managers, rest assured you will still be begging for your issues to be resolved after 20 months of asking. Marie will also patronise you when you are simply looking for answers. If I could give zero stars I would

I recently had the pleasure of speaking with Nabil Jordan Nassar at the Romford branch of Haart Estate Agents lettings, and I must say his customer service was outstanding. Nabil covered all options regarding affordability and the type of property I was looking for. He spent 31 minutes with me, never rushing the conversation, and made me feel that no question was too trivial. Above all, he listened attentively.
Nabil was able to offer two viewing slots that were ideal for me, demonstrating his ability to gauge my availability just from our conversation. I am very happy with the service I received and have a viewing booked in. Thank you, Nabil, for your exceptional service
Sarah Sanford

I chose Haart to manage my property because they are a well-known, recognised company, but my experience has been nothing short of disappointing. Their poor management and lack of professionalism have made me regret my decision.

It took them over a month to conduct a basic check on a prospective tenant, only to discover that the individual didn’t have the legal right to rent in the UK. This is something that should have been done at the very start, not after holding the deposit money and wasting a month of my time.

As a landlord, I’ve been left with nothing but frustration, while the tenant and the agency seem to be the only ones benefiting from this situation. Haart shows little regard for landlords, and it’s clear that their processes are poorly managed.

To make matters worse, my property has been with them for over three months, and they’ve failed to secure a tenant. Their excuses are unacceptable, and it’s clear that they have no clue how to handle landlords or manage properties effectively.

I would not recommend Haart to any landlord. My experience with them has been stressful, frustrating, and a complete waste of time. Avoid at all costs!

I recently had an issue with my flat but thanks to Keeley Fisher at haart she quickly resolved the problem and was fantastic in her communication ensuring everything was dealt with in a good manner. I highly appreciate it and recommend Keeley Fisher at haart estate agents.

Nicolas has been amazing. He is very helpful and professional from booking viewings to see the property upto sorting out our application to rent a property. Would highly recommend haart

Spoke to Nick today to arrange viewing a property. Very helpful and friendly. Also sent communication quickly. Thank you for your help. Much appreciated and even better when friendly and happy.