haart - Estate and Lettings Agents Weston-Super-Mare Reviews 

Recently started renting again, I have been out of the loop for a few years.
Lauren from haart has been helping me with getting all the bits and pieces sorted so I can get renting again.
Lauren has been very informative and helpful with the process, thank you.

If I had an option I would have given them zero rating. Stay away from this company at all costs, all they want is to take as much money as they can from you.

Before you agree to a contract with the they are so good to you, quick reply, quick resolution etc. Once you are locked with them they don’t care at all. I took fully managed service form them and paid huge amount of money per month for this service and not even once the cared to check the property during the service. On top of that if them ask them for any report/ statement they will charge you more. All high talks and zero accountability and huge zero on their services they provide.. Highly unprofessional company.

Terrible rental management service; mistakes in the inventory report, incapable of getting issues sorted without landlord instruction, very high churn (had 4 different people managing my property in 2 months). Don't waste your time.

Haart had found me great tenants 4 years ago. I dealt with Daisy who was great. My tenants ended there tenancy as was moving to Australia. After both us contacting Haart by e.mail there was no response I had to go into the office as Dan and myself wanted advice to know what we did to get their deposit returned.
Anyway that is by the by, but what is more concerning is not once did anyone ask at that point or contact me afterwards what was doing i with my property next. Seeing as they do both rental and sales i would of at least expected them to enquire!

honestly would rate minus stars if we could, we were lied to by our estate agent about multiple things during the initial viewing , once we began renting a property we realised we had been tricked into signing a contract, nothing was up to the standards that they had claimed, broken appliances in the flat that took 5 months of complaining and still to this day haven’t been replaced or fixed. Our toilet flush hasn’t been working for the last 5 months and every time we call they say someone is coming to fix it and no one ever shows up. The estate agent put on a kind front to get us to sign a contract and then as soon as the paperwork was filed began to be absolutely vile toward us, incredibly rude. Black mould began developing form the second week in the flat, this was not there in the viewing and was clearly just wiped over and wasn’t treated properly, which is very dangerous and threatening to health. The estate agent confirmed things with us without running it by our landlord which resulted in a lot of problems for us as we were told one thing but the landlord wasn’t aware of this and was told something different. When situations then arose from this the estate agent claimed innocence and blamed us (the tenants), even claimed we were stupid and malicious. I am absolutely gobsmacked that haart could even treat people like this it is absolutely disgusting. They even claimed they didn’t receive our rent one month and we had to send proof of payment , they tried to charge us hundreds over what our monthly rent was when we had already payed the month in advance !!! I would recommend to everyone to stay away from this service and use someone else , you will regret using their services.

Unfortunately we had a terrible experience with Heart, poor communication within the team as well as with us, poor listening skills, consistently got information wrong about our flat including on the listing, had the agent not turn up to a viewing without a call or an apology after, truthfully the lost goes on. Once all that was said and done we had to move to a different estate agency. Very sad to say this was our experience.

If I could give 0 stars I would, as this company is absolutely shocking. All they care about is getting as much money out of you as possible. We rented for a year with Haart and when the tenancy came to an end they tried to charge us £310. We expected to pay for an oven clean (£70 plus the letting agents commission, totalling £87.50) which is extremely expensive anyway, plus trying to charge us £225 for a full clean. Apparently the skirtings were ‘thick of dust and cat fur’, carpets the same, plus multiple other things. There was absolutely no photographic evidence of this. The only ‘evidence’ they had was a cloth with dust on it. I’m not sure how this company can try and charge £225 with no photographic evidence (probably because this was a complete lie from the cleaner). I spent a whole day cleaning the house and knew the condition I left it in.
Funnily enough, only £100 of the £225 was awarded, which then got reduced to £70 as flatfair realised there wasn’t any photographic evidence so they kindly reduced it for us. We shouldn’t have had to pay a penny for this anyway, as do all my friends and family agree as the piece of ‘evidence’ they had is laughable.
It’s obvious that Haart were going to do a full clean on the house regardless and just tried to make us pay for it. So just be careful if you’re thinking of renting / are already renting with Haart.

I can’t recommend Cameron enough! From the very first interaction, he’s been incredibly professional, attentive, and genuinely invested in helping me find my dream property. He listened to my needs and preferences, always offering insightful advice and valuable guidance. What stands out most is his consistency; he has stayed in touch throughout the entire process, going above and beyond to ensure I was comfortable and well-informed every step of the way. His dedication and exceptional service have made all the difference. He is an absolute credit to the team and a true asset to the company. If you’re looking for someone who truly cares about finding you the perfect home, he’s the person you want to work with!

Janet at Haart has been excellent throughout the whole process helping us find the perfect property for us, providing that personal touch that really made a huge difference to our family and went above and beyond for us and we really appreciated it.
Lee & Gini

Thanks Lauren Harris-Aucott you are so patient and accommodating and thanks to the haart team.

Lauren Harris Aucott.
Great customer service with follow up and kind concern of her client. You great . Keep it up. Appreciate all your effort for.

Chris

Just one word for Lauren Harris aucott-

SIMPLY OUTSTANDING ….
Lauren has been outstanding in helping in making the move as it was very urgent and important for our business …she was super quick in responding and dealing with all the queries ….
Thanks Lauren …how about joining our business …just kidding

I received great service from Lauren today on my viewing. She is kind,friendly. She explains everything very clearly Good job Lauren

The response time was magical, swift and prompt compared to my previous experience.
The speed and accuracy at which my challenges were attended to swayed my decision of moving out of the property.
Many thanks Chloe Brawn.

While l await execution from the agents am most happy and thankful.

Janet McDonald, property letting manager, has always given me excellent service and consistently responds quickly with any queries I have requested.

How anyone markets their property for sale with this agent is surprising. Both me and my partner are first time buyers - really interested in a house they have on the market. Have contacted Haart on several occasions with empty promises of a call back we are now at a point where we would rather knock on the persons front door. This level of service from Haart is shocking. Saxons, House Fox, Rachel’s Homes….Christ every estate agent in WSM is better!

We were very pleased with Charlotte at Weston-super-Mare who we found very helpful indeed. Many thanks Charlotte.

I was very impressed with Lauren and
How helpful she was

Avoid WSM estate agents at all cost.
Unprofessional
Don't listen
Unhelpful and repeatedly keep saying. They are acting for the Landlord only. They have no care or responsibility for the Tennant.
They do not care about issues, when reported, but seem happy to target and bully and hound the tennant.
When issues with the Landlord, they say nothing to do with them and need to speak to landlord or the Building Management company. No help is resolving issues.

Still trying to get deposit back after 4 months out of apartment. Haart say it's nothing to do with them.

Reading through these reviews, I can see we are not the only ones that have experienced this from them.

Further we approached them about a another property to rent. Paid holding deposit. As far as we're aware our credit rating was adequate. We had not checked the details prior to the application. Then a new item showed up that I was not aware off. So therefore could not have disclosed it. And Haart Stoke the holding deposit even though they would not accept the application as they said I should have disclosed it. But how can disclose what I don't know. The reply from the manager was. "It not my problem and I will not give the money back. It's in our policy". So it appears that they really do not care about people. They are business that is just about MONEY MONEY MONEY.

When someone professional leaves (probably because that person realises they have no proper career with Haarts) the new person is somehow unable to retrieve the past interactions; and so they start from scratch, meaning my past months with the previous person have been totally wasted. I have written to the CEO Russell Jervis c/o Colwyn House, Sheepen Place, Colchester, Essex, CO3 3LD, but do not expect a reply. If I have to start from scratch then it will of course be with different estate agents - the game of pin the estate agent on the donkey begins again! Keith Devine.