haart - Fishponds Estate Agents Reviews 

3
TrustScore 3 out of 5

2.8

755 Fishponds Road, BS16 3UP Bristol, Bristol, GB


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Company details

  1. Real Estate Agency

About haart - Fishponds Estate Agents

Information provided by various external sources

Please select the branch you have been in contact with from our locations so they can see your reviews!

We’re on a mission to get you moved.

We have unique technology that gets your home hundreds more clicks, agents who listen and will negotiate hard on your behalf, and you don’t pay us a penny until we succeed.

Sell smart: Think haart.

Get viewings, not just views

Flink is a unique technology that matches your home’s best features with things your buyers love, so they’re more likely to click, arrange a viewing and make an offer.

It’s not just local, it’s personal

Rather than concentrating on selling themselves, our agents focus on the reasons why you’re moving, so they understand how to help you best.

Big Benefits

Our size and reach means we can get you moved, smarter.

No sale, no fee

We don’t think you should pay a penny to someone to sell your home, unless they actually do. So we don’t charge you until we have.

BOOK YOUR FREE VALUATION BRANCH FINDER


Contact info

2.8

Average

TrustScore 3 out of 5

3 reviews

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2.8

All reviews

(3)

392 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful post sale

Awful post sale, no contact at all. I raised a complaint and got no reply, simply awful. Took commission for literally no work at all!

July 21, 2023
Unprompted review
haart - Fishponds Estate Agents logo

Reply from haart - Fishponds Estate Agents

Hi,
We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@haart.co.uk with details and we will pass to the relevant team to investigate for you.
Thank you

Rated 1 out of 5 stars

Negligent in every way

I’ve been with Haart (Fishponds, Bristol) for many years. They used to be OK, not great but OK. Now they are abysmal. As a landlord, I’ve been trying for months to speak to someone about my home before I try to sell it. No-one ever picks up the phone as they source that bit out to a ‘concierge’ call service. When they answer they say ‘all the agents are out or on a call’ and they will pass on the message. They don’t call back and they don’t answer emails either! I’m rarely lost for words but I find it diff to convey how awful company is. I live in US and depend on them to manage my home. It’s been a disaster. In 4 months every single agent who has been dealing with my home has left the company! All my emails bounce back. Use any company but Haart if you want to keep your sanity.

June 9, 2023
Unprompted review
haart - Fishponds Estate Agents logo

Reply from haart - Fishponds Estate Agents

Thank you for your feedback Lorraine, sorry to hear you are feeling dissatisfied. I can see you have spoken to the property management team regarding your check out appointment now. Please ensure you are contacting the correct details moving forward pmbristol@haart.co.uk 0117462 1770 where we will be happy to help.

Rated 1 out of 5 stars

Haart - Landlords Avoid

Not happy with this agency at all!!! They are impossible to contact if you have problems. They appear to extract money whenever they can at every opportunity. They do not carry out inspections when they should be. They take their percentage every month for absolutely no effort. They repair problems using their contractors and then charge for poor repairs which have to be redone at the landlord’s expense. They rent out to first time renters without guarantors being in place and then when there is a problem paying the rent there is no easy recourse. Landlords avoid.

October 14, 2021
Unprompted review
haart - Fishponds Estate Agents logo

Reply from haart - Fishponds Estate Agents

Hi,

We're sorry to hear about your situation. This isn't the five star level of service we strive for.

We cannot find your details in our system under your Trustpilot username, therefore, if you'd like to discuss this further, please email reviews@haart.co.uk with details and we will pass to the relevant team to investigate for you.
Thank you

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