Hackney Cycles Reviews 

10
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store

Information provided by various external sources

Custom geared and fixie bikes with fast shipping to the UK and mainland Europe. Possibly the quickest, best priced bike repairs and servicing in London.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(10)

1 review in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My great local bike shop!

I bought a single gear bike with Hackney cycles 5 years ago. it has been twicked and improved over the years: It is a no frill bike but has never lets me down... You can turn up with small problems and they get resolved on the spot. They have repaired and serviced other bikes I have brought in as well for a very reasonable price . The staff, in particular the 2 bosses ( think that, not sure?) and Nick have always been very friendly, helpful and efficient. the prices are reasonable. The service is very fast. It is a no BS bike shop.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend!

I don’t live far, so I went here multiple times in the past already and they’ve always been so great and helpful. Whenever I had an issue, they always got my bike back to its best state in no time! Thank you Hackney Cycles!

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

They make it look so easy

They make it look so easy. Every time I go in I leave with exactly what I want and, in terms of repairs, insanely quickly and at low cost. My wife bought a bike from them and while she opted for one of their branded cycles, basic frame, components etc. she loves it and when she takes it for a service (or the time when someone ran over it in a lockable area) it's fixed and returned in no time. Honesty and reliability, luckily there are still places like this around.

March 17, 2024
Unprompted review
Rated 5 out of 5 stars

Professional service

Kept informed every step of the way. Accurate quotes. Recommendations for future work given and costs quoted.
A very honest, pleasant and professional service.

November 12, 2021
Unprompted review
Rated 5 out of 5 stars

I love my two bikes!! I have bought two bicycles from here

I have bought two bicycles from here. One was a no Logo black single gear ear fixie with schwalbe marathon Kevlar tyres, the other was a hackney club fixie with alloy rear pannier rack, Brown saddle and handlebars (cow horn) and Kevlar tyres. The staff were honest, polite, helpful, knew what they were doing and even helped me size and choose the correct bike for me. The no logo cost me £170, the Hackney club cost me £225. And as of now at time of writing, the following two bikes are in perfect condition and still running smoothly. I would definitely buy again and would definitely recommend to anyone looking to get a good quality bicycle.

September 2, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing bike and service!

Totally recommend! Best cost benefit ratio!
I have my hackney bike for over a year and could not be happier with it! Not only the bike is great, durable and reliable but also the guys at the shop are very helpful. I had the bike serviced last week and it is almost new! I would buy again and recommend to everyone!

August 1, 2019
Unprompted review
Rated 1 out of 5 stars

Damaged products and bad company

I bought a bike (Teman - blue/white) and when it was delivered it had several major scratches and paint damage on the frame. When I complained about the damage, I was told that all bicycles have scratch marks in the paint - which I think should be informed in the webshop in that case. They were willing to compensate me with 10 pounds and suggested that I buy a can of paint and paint over the damage myself. Is it good customer care? Warning, shop elsewhere.

June 27, 2018
Unprompted review
Rated 4 out of 5 stars

All good!

Very fast delivery, came within 2 days.
Happy about that.

The bike looked exactly like it did on the website. Only reason it isn't 5 stars is because the front break is missing a spring that sits in the barrel adjusters.
Now I cannot tune te tension in the front breaks.. but apart from that a bang on company that made a tiny mistake.

August 18, 2017
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look