Hair Planet Hair Extensions LTD Reviews 

1,301
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Been using hair planet hair extensions for over 2 years . I absolutely adore this company and their products . Tried nanos and decided to switch for wefts . Absolutely amazing quality. Last weft... See more

Company replied

Rated 5 out of 5 stars

Received my shipment on time as always! Extensions installed on Friday and as soon as they were in my mood lifted. Quality is second to none and I have used this company for my extensions for years n... See more

Company replied

Rated 3 out of 5 stars

As stated before not the best quality hair I’ve had. A little disappointed in the way they’ve turned out in such a short period of time. I travelled abroad and made sure to use the correct products,... See more

Rated 5 out of 5 stars

Always the best hair ! Swear by it I've tried so many different companies nothing compares to the quality of hair planets extensions, and how long they last . Next day delivery too . Would never go a... See more

Company replied

Company details

  1. Hair Extensions Supplier
  2. Hair Product Store

Written by the company

Wholesale suppliers of 100% Indian and Russian Remy Human Hair Extensions. Next working day delivery with 2pm cut-off, and Free express shipping on orders over £150. Same Day Click and Collect from our warehouse YO8 5DD. 15% Trade Discount for qualified professionals. Order online at http://www.hairplanet.co.uk


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

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4.1

All reviews

(1,301)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm very very happy with these her

I'm very very happy with these her is very nice next time I ordered more thank you so much

June 18, 2025
Hair Planet Hair Extensions LTD logo

Reply from Hair Planet Hair Extensions LTD

Thank you for taking the time to provide a review. Your feedback is highly valuable and plays a crucial role in our efforts to improve. Your encouraging remarks motivate our team to continually enhance our services. We sincerely appreciate your support and look forward to the opportunity to serve you again in the future.

Rated 5 out of 5 stars

Amazing quality extentions

Amazing quality extentions , fast shipping aswell , never get my extentions from anywhere else!! Love these!!!!

June 27, 2025
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Reply from Hair Planet Hair Extensions LTD

Thank you for taking the time to leave us a 5-star review

Rated 5 out of 5 stars

Absolutely stunning hair I’ve never had…

Absolutely stunning hair I’ve never had anything like it and I’ve spent £1000s and this by far is the most amazing hair I’ve ever had beautiful packaged and doesn’t shed and even after washing stays amazing

June 24, 2025
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Reply from Hair Planet Hair Extensions LTD

Thank you so much for your lovely review

Rated 3 out of 5 stars

Hair is ok

Hair is ok. You definitely get better for the same price elsewhere. My most recent batch of nanos are shedding like there’s no tomorrow.

June 10, 2025
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Reply from Hair Planet Hair Extensions LTD

Thank you for your feedback! We greatly appreciate all comments, whether they are positive or negative, as they help us improve our products and services.

We understand that you may not be completely satisfied with your HairPlanet purchase, and we want to reassure you that we are committed to the quality of our products. We have been working with the same supply chain for the past 15 years, ensuring consistent high standards in our stock.

Experiencing issues with your hair extensions can be frustrating. If you are noticing that your hair extension bonds are splitting, feeling soft, breaking down, or shedding, there could be several potential causes:

1. Air Drying: Hair extension bonds that have been left to air dry may begin to soften if left wet for too long. While air drying your hair is beneficial for hair health due to reduced heat exposure, it’s important to dry the bonds using a cool setting on your hairdryer before allowing the lengths to air dry.

2. Incorrect Aftercare: Hair extensions should only be washed with specific aftercare products designed for extensions. Using shampoos not made for hair extensions fused with keratin polymer can cause the bonds to break down over time. Additionally, conditioners should never be applied directly to the bonds, as this can weaken them.

3. Excessive Heat: Exposure to excessive heat can cause keratin glue to melt and lose its effectiveness. Repeated exposure can weaken the glue over time, leading to loosened metal tips and eventually shedding.

If you believe the hair is faulty, please rest assured that it is covered by our fault returns process. You can send the item to the address below, and our team will thoroughly inspect it for any faults and assist you with the return. or refund, ensuring your satisfaction is our top priority.

Kindest Regards
SALES TEAM
Head Office

HairPlanet Hair Extensions Ltd ®
Unit 4, Blackwood Hall Business Park,
North Duffield, Selby.
YO85DD

Rated 5 out of 5 stars

I ordered my hair and it came so…

I ordered my hair and it came so quickly, so so much hair with the double weft, and there’s a lot of nanos in one pack too.
The hair feels phenomenal and the colours is to die for

Overall, very very happy!!

June 20, 2025
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Reply from Hair Planet Hair Extensions LTD

Thank you Megan, your feedback is so important to us

Rated 5 out of 5 stars

Outstanding customer service

Best hair extension company I’ve used!
The quality of the hair was outstanding and the customer service is outstanding
I posted two back yesterday as wasn’t sure what colours to go for and already today I’ve been refunded with no hassle
100% recommend

July 2, 2025
Unprompted review
Hair Planet Hair Extensions LTD logo

Reply from Hair Planet Hair Extensions LTD

Thank you Gaynor, for taking the time to leave us such a lovely review.

Rated 5 out of 5 stars

Amazing quality!

I’ve been using Hair Planet for my extension fittings and I honestly can’t fault them. The quality of the hair is consistently amazing, soft, long-lasting, and blends beautifully. Their customer service is always so friendly and helpful, and the delivery is super fast (which is a lifesaver when I need hair last minute!) Highly recommend to other stylists and clients.

May 21, 2025
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Reply from Hair Planet Hair Extensions LTD

Thank you, Toni, for taking the time to leave us such a lovely review.

Rated 5 out of 5 stars

Loveeee hairplanet extensions have used…

Loveeee hairplanet extensions have used these for years and they’ve never let me down! The delivery is super fast too

May 16, 2025
Hair Planet Hair Extensions LTD logo

Reply from Hair Planet Hair Extensions LTD

Thank you for taking the time to provide a review. Your feedback is highly valuable and plays a crucial role in our efforts to improve. Your encouraging remarks motivate our team to continually enhance our services. We sincerely appreciate your support and look forward to the opportunity to serve you again in the future.

Rated 5 out of 5 stars

Always the best hair

Always the best hair ! Swear by it I've tried so many different companies nothing compares to the quality of hair planets extensions, and how long they last . Next day delivery too . Would never go any where else and always highly recommend 👌

May 28, 2025
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Reply from Hair Planet Hair Extensions LTD

Thank you so much Katrina 😍

Rated 5 out of 5 stars

Easy transaction and super fast…

Easy transaction and super fast delivery thank you :)

May 22, 2025
Hair Planet Hair Extensions LTD logo

Reply from Hair Planet Hair Extensions LTD

Thank you for taking the time to provide a review. Your feedback is highly valuable and plays a crucial role in our efforts to improve. Your encouraging remarks motivate our team to continually enhance our services. We sincerely appreciate your support and look forward to the opportunity to serve you again in the future.

Rated 5 out of 5 stars

So easy to order next day delivery…

So easy to order next day delivery absaloutly delighted with my new hair colour os beautiful can't wait for it to be fitted

May 16, 2025
Hair Planet Hair Extensions LTD logo

Reply from Hair Planet Hair Extensions LTD

Thank you for taking the time to provide a review. Your feedback is highly valuable and plays a crucial role in our efforts to improve. Your encouraging remarks motivate our team to continually enhance our services. We sincerely appreciate your support and look forward to the opportunity to serve you again in the future.

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