HairZing Reviews 292

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I wear these every day & love them for multiple reasons. They don’t kink your hair, hold GREAT all day, lay flat/are very user friendly, have a fair color collection, come in 2 different sizes (or h... See more

Company replied

Rated 5 out of 5 stars

Easy ordering process, fast and efficient delivery process and good communication along the way. Have ordered many times and never a problem. And I love my new Hair Zing.

Rated 5 out of 5 stars

This is my second very happy review of HairZings medium combs because they work great in my fine thin hair. I highly recommend and brag about all 4 beautiful combs in my collection. It’s like having j... See more

Rated 3 out of 5 stars

Main complaint is that I had to pay extra shipping to the post office in order to receive the shipment. Hairzing didn’t pay the correct amount to ship it. Besides that I like the product, I ordered th... See more

Company details

  1. Hair Product Store

Information provided by various external sources

Quickly Create Beautiful No-Damage Hairstyles. Women Like You Use HairZing Daily to Easily Style Their Hair Safely Without Pressure, Pulling or Pain. Traditional women’s hair accessories permanently break and pull hair, plus need constant re-adjusting. So we created new, non-slip stretch combs that protect hair & holds the look you want, so you can stay focused, stylish and comfortable all-day long.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

292 reviews

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4.6

All reviews

(292)

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Rated 3 out of 5 stars

Nice product…

I ordered one of the wide tooth stretch comb. Good quality, nice design but I needed to return it. I emailed and called customer service (left a message) and no one responded back.

February 28, 2024
Rated 5 out of 5 stars

Fast delivery good quality

Fast delivery, and great quality of the product. I highly recommend this item. :)

March 19, 2024
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Reply from HairZing

Sharon- Thanks for taking the time to let us know. I will absolutely share your review with our Shipping and Production teams. They often feel overlooked, so reviews like yours are super appreciated.
Best- Bernadette on Team Zing

Rated 5 out of 5 stars

Excellent!

Excellent!! THANK YOU! Arrived Quickly, Packaged Carefully, Great Product, Great Seller! A++

March 16, 2024
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Reply from HairZing

Nella -
Could there be a better review than yours? I think not so even though we don't have contests.....I am declaring you the winner anyway.
Lotsa Love-- Francesca and the entire team at HairZing

Rated 5 out of 5 stars

Because the color I ordered was sold…

Because the color I ordered was sold out, they sent me two others instead.

March 10, 2024
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Reply from HairZing

Svitlana - You don't mention if you loved or hated the colors we sent, so I am HOPING it is a love with floating fluffy hearts....
If not--please let us know so we can make it 100% right for you.

Your friends at Hairzing www.customercare@hairzing.com

Rated 5 out of 5 stars

Simply AMAZING! Words cannot express!

My first experience with HairZing was amazing, simply wonderful. Prior to ordering, I had stumbled across the HairZing double-comb, tried it in my hair, and it was instant love. It worked in my wild mane of thick hair, it didn't pull on my scalp, it didn't damage my hair, it stayed in place with my active lifestyle, it gave no tender spots while wearing a winter hat, it created no headaches, AND on top of all of that, it was beautiful to look at too! I immediately went shopping for more. I found the HairZing website, and as it is with most things now-a-days, I was a bit leary of entering my credit card information into a website in which I was not familiar. A couple days after I placed my order, the product I bought was showing as sold out on the website (I later learned this was the first time this had happened in 17 years!). I was one of the last few to order before inventory was out. Just my timing and luck! I had also later learned that the website was a new conversion, but the quirkiness of the page that I saw when inventory initially ran out made me a bit nervous ... I started asking myself if I make a mistake, if this website was in fact legit. I am always so careful; did I mess up this time? I made a phone call to their customer service, I had to leave a message, I left emails, I left a Facebook message, I was beginning to flip a bit. Patience has not always been my strong suit when I feel like I'm hitting panic mode. However, after just two days of what turned out to be a low staff week for HairZing, I heard from none other than the founder of HairZing herself!
Not only did she communicate everything I could have ever thought to ask and more, but she was friendly, professional, kind, full of integrity, forthright, and a woman who takes the bull by the horns. I felt like I was speaking with a long-lost friend. Before she called, my order had already gone out with full tracking and it turned up just a few days later as promised. Everything is beautiful. Learning more about the company made me love the product even more. I can hardly wait until this wonderful business, that has products handmade by women, who are paid well to raise and feed their families has more inventory available. HairZing combs are head and shoulders above the mass-produced made by others.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Arrived packed well & safe with no added odors of fragrance.

Arrived packed well & safe with no added odors of fragrance. I can't get the 5th star to light up for some reason.

February 27, 2024
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Reply from HairZing

Laura - We appreciate your review. You obviously underestimate yourself because you figured out how to light all 5 stars up! We are sending you love right back.
Bernie and everyone at Team Zing

Rated 4 out of 5 stars

purchased a number of hairzings.…

I’ve purchased a number of hairzings over the last few years, and have been very happy with them. However the last 2 items I purchased have been less satisfactory due to the elastic not retracting as it should. The Pearl accessory is great,absolutely no problem, but the grey butterfly accessory remained very stretched and therefore unable to be used. I would like to emphasis that the quality of the products are brilliant, but it maybe that I chose the wrong size for my hair. I would also like to point out that the cost was quite expensive, but the delivery cost was more so (the cost of delivery was more than the cost of the products). But the quality is definitely there.

February 16, 2024
Rated 5 out of 5 stars

Your products are very well made and I…

Your products are very well made and I have purchased them for years. However, your website needs work and you do not offer some of the most beautiful products in the double comb that you used to.

February 10, 2024
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Reply from HairZing

Terry-
We hear you. As a long-time customer, you are aware that we consolidated and stopped manufacturing many of the HairZing designs we used to carry.

After COVID-19, many of our raw materials were either unavailable, insanely expensive, or difficult to get quickly. This includes a lot of our core materials, like hand-blown glass beads, and we had to discontinue multiple designs. The only "plus" has been that we were able to focus and guarantee customers we would not go out of stock on any style we committed to carrying.

However, inflation is coming down, material supply chains are opening up again, and we haven't lost any workers, so we are always evaluating the landscape and will be introducing new products. As a long-time customer, please feel free to send us any images or photos or even a description of Hairzing styles we have discontinued. I give you my word I will look at all of them and consider bringing back styles I can locate materials for.

On this same note, we have been asked to add Purple to our beaded collection so many times we are now about to add a Purple into the regular line AND a special Christmas purple that is so awesome for the holidays I expect it will blow out. I listen to our customers. Seriously.
Warmly-
Francesca at HairZing

Rated 4 out of 5 stars

The website was a little bit difficult…

The website was a little bit difficult to navigate.

February 15, 2024
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Reply from HairZing

Janet- We appreciate you telling us. We made a big change in the website earlier in 2024, and have been continually testing and changing things since. I know it has been a few months since you left this review, but whenever you log onto our website again, I would genuinely appreciate your input to see if any of the changes we made solved the issues you had before.
Always-
Francesca and Team Zing

Rated 5 out of 5 stars

I am so pleased with the ease of use on…

I am so pleased with the ease of use on the website, It navigates quickly. The products' descriptions are thorough, making it very easy to see the beauty of each HairZing in my mind. Ordering is very easy and fulfilled quickly, making the arrival time quick.

January 29, 2024
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Reply from HairZing

Sharon- We did a big re-do of our website in early 2024, and have been continually testing and making more changes monthly ever since. Thank you for confirming we are on the right track! We appreciate you taking the time to share your thoughts and give us a kind review.
Your friends at HairZing

Rated 5 out of 5 stars

The shipping was immediate and I was…

The shipping was immediate and I was updated throughout. Excellent customer service!
Thank you

February 5, 2024
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Reply from HairZing

Becky- I am happy to hear this and delighted to share it with our Shipping Dept who is often overlooked for all their hard work. We appreciate the vote of confidence.
Best- Francesca and Team Zing

Rated 5 out of 5 stars

I am very happy with your product

I am very happy with your product! It’s easy on my hair and I have received numerous complements when I wear them. They are all very comfortable and quick to put on! I have been using your product for at least 4 years. I also find that they do not take long to get to me especially since I live in Canada. Again thank you for your prompt service and good quality.

Val Ewachow

January 31, 2024
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Reply from HairZing

Val- Thanks for your great note and review, I am behind on replying to reviews, and I apologize for this coming to you late.

We LOVE LOVE LOVE Canada. So wonderful to know you are wandering around wearing HairZing and looking smashing, and super excited that you have been wearing us for 4 years. Much appreciation.

Customers like you are why we've staying in business for 17 years, and your support keeps many people employed and taking care of their families. We are very grateful.
Francesca and everyone at HairZing

Rated 5 out of 5 stars

Exquisite to say the least

Exquisite to say the least! Hold my baby fine thin terrible hair up and now I think I own all the colors.
Could not be happier!

January 29, 2024
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Reply from HairZing

Peggy-
You rock, you seriously rock. Your "terrible" hair is most likely fabulous and you look breathtaking on even a bad hair day. We appreciate you wearing HairZing and send love and appreciation right back at you.
Francesca and Team Zing

Rated 5 out of 5 stars

I love Hair Zings

I love Hair Zings. They work so well with my hair that is thin and straight.
I was surprised how fast this order got to me. Nice job!

January 17, 2024
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Reply from HairZing

Barb-
Sorry for the late response to your kind review. I am far behind on everything and did not want another day to go by without telling you how much we appreciate having you wandering around the planet looking ravishing while wearing HairZing.

I have the same type of hair you have so love hearing from women like us about their HZing experience.

Francesca and your friends at HairZing

Rated 5 out of 5 stars

Love them

Love them. Holds nicely.

January 6, 2024
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Reply from HairZing

Theresa-
Thank you for your review and for loving HairZing. We love you right back.
Bernie and the Team at HairZing

Rated 5 out of 5 stars

New type of Hair Zing comb for me!!

It was fun to receive a new type of Hair Zing which I ordered. I am anxious to try it out!!

January 5, 2024
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Reply from HairZing

Charlotte- Apologies for the very late reply to your review. I will have to look up which new type of HZ you received but would love to know.....how did it work in your hair?
Best- Francesca

Rated 5 out of 5 stars

This is THE only clip I use of my…

This is THE only clip I use of my naturally curly hair. The other dupes are not large enough or strong enough. Thank you guys

December 13, 2023
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Reply from HairZing

Maya- We are honored to be your "clip of choice" and are certain you have amazing hair. There are many products available, and we are grateful HairZing is working for you. THANKS for wandering around looking like a Super Model with your hair up.
Bernadette on Team Zing

Rated 5 out of 5 stars

Comfy Comb ( Black)

I have been a HairZing fan many years I just love their product. Moisturizer my hair put my HairZing accessories in my hair and out the door. Thank HairZing

December 17, 2023
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Reply from HairZing

Alberta- Thank you, my Queen, for your kind review. We are grateful you love HairZing and wanted you to know we love you too.
We are in the middle of brand new concept development, so if there is anything you are dreaming about doing with your hair, let us know. Your wish is our command and our best ideas always come from customers.
Much appreciation- Francesca and everyone at HairZing

Rated 5 out of 5 stars

I LOVE YOUR PRODUCT

I LOVE YOUR PRODUCT, BUT THE ONES i RECEIVED WERE FOR KIDS. I NEED THE SAME THINGS BUT LONGER. I bought several in the last year and they were 7" long. Can you send me info on returning these for the longer set?
Tina Alhona

December 16, 2023

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