I wear these every day & love them for multiple reasons. They don’t kink your hair, hold GREAT all day, lay flat/are very user friendly, have a fair color collection, come in 2 different sizes (or h... See more
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See what reviewers are saying
Easy ordering process, fast and efficient delivery process and good communication along the way. Have ordered many times and never a problem. And I love my new Hair Zing.
This is my second very happy review of HairZings medium combs because they work great in my fine thin hair. I highly recommend and brag about all 4 beautiful combs in my collection. It’s like having j... See more
Main complaint is that I had to pay extra shipping to the post office in order to receive the shipment. Hairzing didn’t pay the correct amount to ship it. Besides that I like the product, I ordered th... See more
Company details
Information provided by various external sources
Quickly Create Beautiful No-Damage Hairstyles. Women Like You Use HairZing Daily to Easily Style Their Hair Safely Without Pressure, Pulling or Pain. Traditional women’s hair accessories permanently break and pull hair, plus need constant re-adjusting. So we created new, non-slip stretch combs that protect hair & holds the look you want, so you can stay focused, stylish and comfortable all-day long.
Contact info
4200 Park Blvd Suite 307, 94602, Oakland, United States
- 888-402-4247
- customercare@hairzing.com
- www.hairzing.com
4.6
Excellent
292 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I ended up with a 45 cod bill from ups…
I ended up with a 45 cod bill from ups for package after paying shopping to canada
December 16, 2023
Reply from HairZing
Hey Deborah- thanks for the vote of confidence and your review. Apologies it took me this long to reply, yours slipped by and I did not realize I had not answered.
Know that we genuinely appreciate your time and are grateful for customers like you.
Best-
Francesca
Terrific response to questions
The managing director responded to my request for a broader range of color in the product with a promise to try to improve by the end of the next quarter. She also provided detailed information about security in response to my question about site security.
Most impressive, the managing director responded to a complaint I did not make. She noted that the longevity of the products I had purchased did not meet the company's standards and committed to look into the manufacturing standards with the goal of improving longevity.
Last but not least, she sent out multiple products at no cost as a thanks for my comments. Truly extraordinary customer service!
I find that this product is much better than any of its competitors, and worth paying a little more for. Now I find that the customer service is superlative.
December 14, 2023
Reply from HairZing
Hey Wonderful Willowisp-
I remember speaking with you and am horrified it took me this long to reply to your review. Our system used to notify us about customer reviews when they posted but it doesn't do that now so I have to get it fixed.
ANYWHOO--thanks for following up and taking the time to let us know it worked out. Hope you liked what we sent and know that your review made me grin from ear-to-ear. On a Tuesday that is close to a freaking miracle!
Much love-
Francesca
Love your hair clips
Love your hair clips. They are beautifully made and look great in my hair.
December 14, 2023
Reply from HairZing
Randy - Although it took me forever to reply to you, I still wanted to thank you for taking the time to let us know HairZing looks great on you and solved some of your hair challenges. You rock!
Warmly - Bernadette and Team Zing
Lots of compliments
I love the products and I always get compliments on them when I wear them.
November 16, 2023
Reply from HairZing
Mary- That's what we like to hear! It is pretty great knowing you are out there wearing HairZing and getting slammed with compliments on how awesome you look. Thanks for letting us know and making us smile.
Onward-
Francesca
2 of 3 Items were small and advertised…
2 of 3 Items were small and advertised for thick hair.
November 17, 2023
Reply from HairZing
Sandy -
We apologize for the confusion with your "Try Me!" Pack purchase. It is something new we are trying and are in learning curve about what to offer inside each. The "Try Me!" Packs are intended to give a couple different styles and sizes so people can try different types on at great prices. A way to "test" the HairZing concept affordably.
The Medium size you received work on Thick hair, but only for sections. For example, pulling your bangs back, Half Up Half Down's, and small top buns or partial ponytails, but won't hold ALL your thick hair up. However, the Large Banana Comb holds tons of thick heavy hair in one banana. It's a best seller too.
Would love to "make this right" and have you wandering around looking amazing wearing your hair up! We will happily send you out another Large Banana comb to replace the 2 Mediums you don't think you can wear. You could try the Mediums for sections of hair, and if they aren't for you, could be gifted to someone you think might get daily use out of them.
Please let us know if that would be a great solution for you. If not, we will also take the set back and give you a full refund. No problem. As a small family owned business since 2006, we genuinely want you happy. Either way, we will get it handled on Friday after the holiday.
Happy Thanksgiving!
Francesca on Team Zing
I liked the products
I liked the products. I didn't even expect such a result. I am sure that in the near future I will try other products from this company.
October 26, 2023
Unprompted review
Reply from HairZing
Sofia- Thanks for your kind review. We hope you love your HairZing and look awesome wearing it around the planet.
Warmly -
Bernie and Team Zing
Excellent just love these
September 3, 2023
Reply from HairZing
Marilynn - We love you right back! Thanks for letting us know and making us smile. Best- Francesca on Team Zing
Reply from HairZing
Debbie - you and I share the same hair type. I am always delighted when I know another woman with thin fine hair is in our Tribe. I know you look fabulous with your hair up and we are sending love your way. Thanks for supporting our small business--it means the world to everyone who works here. Francesca on Team Zing
Reply from HairZing
Dee- I have dreamed of having your type of hair my entire life, but have to make do with getting reviews like yours. Happy to know 'Zings give you comfort so you can focus on the more important things in life. Enjoy and keep looking fabulous out there. Your friends at HairZing
Reply from HairZing
Lisa - thanks for the vote of confidence and letting us know the ordering process was easy. We are unveiling our NEW (totally fricking awesome) website in Nov 2023. Would love to hear your opinion of that new version... Your friends at HairZing.
Dont demand things from people during a review or give 'instructions'. You have a lot to learn..
I liked the fast delivery. Irritated by this demanding review.
May 1, 2023
Reply from HairZing
C Chandler- I laughed seeing your review because I AGREE!!! We are launching a new website in Nov 2023 and I have begged our tech guys to stop sending a review request out until women have a chance to actually WEAR their HairZing. I apologize and wanted you to know we are aware of that problem and about to fix it. :) Best- Francesca at Team Zing
I placed an order for 2 of the clips
I placed an order for 2 of the clips. But one was big bc they didn't have the small in stock. But, they did send me the same one in a different color plus the larger size. I actually got 3. I was really happy with my purchase and made sure I got what I wanted!!! Thank you so much!!! Love them!!!
April 4, 2023
Reply from HairZing
Vanessa - We love you too. Hope you were able to gift the size that did not work for you to someone with hair that could wear it. That is how you win brownie points and karma all around. :) Thanks for the compliments. Your friends at HairZing
This is the real deal!
This is the real deal!! All other hair combs from other companies/chain stores fall apart or are plastic! Stick with Hairzing and you won’t be disappointed (and no, I’m not a bot I am a consumer who bought cheaper knock offs only to realize you get what you pay for!!!). Thank you for this great, Long Lasting hair comb ♥️
March 15, 2023
Reply from HairZing
Barbara- OK. We r-e-a-l-l-y love you and your awesome review. Every single HairZing is made 100% by hand (YES--even our metal combs are handwoven) and we truly appreciate your noticing the difference. Thanks for sharing the love! Francesca at TeamZing
The service was excellent
The service was excellent, fast delivery and great communication. But the website is very confusing for selecting the “stretch banana clip” colors. I ordered the “copper cord and bead” thinking the cord wrap would be copper colored and the cord wrap was black. The beads were copper but I thought the whole appearance would be copper and brighter. I was disappointed with this but the combs are well made and beautiful. Better pictures of all the combs in the single purchase link would be much more helpful as I would have ordered more. Now I am hesitant because I’m not sure of the colors.
Overall I am happy with my experience!
February 27, 2023
Extra special customer service
Extra special customer service! Fast delivery and a lovely product; couldn't be happier.
February 23, 2023
It stays in place and holds my hair.
February 18, 2023
Nice merchandise and service
I really like my hair combs got a lot of compliments.
The service was good and the seller was nice. Called and let me know about my order. Thank you Kerry.⭐
February 3, 2023
Reply from HairZing
Aja - thank you for taking the time to let us know. Kerry was particularly happy that you had a great experience. He remembers you too. Have a wonderful day roaming around slaying dragons while looking fabulous with your hair up. Your appreciative friends at HairZing.
The product is amazing
The product is amazing. I have fine, thin hair and it’s stays in my hair perfectly all day long! They even sent me a free hair zing with my order. I highly recommend this product!
February 5, 2023
My order was incomplete and incorrect
My order was incomplete and incorrect. I called and emailed customer service several times and have yet to receive a response. I’m very disappointed.
January 20, 2023
Reply from HairZing
Fredricka, I apologize for the problems you are having and resolve to get your issue solved to your benefit immediately. There is much confusion on our side because we can see your orders received and shipped, but we don't have any calls on our 800# or emails from you in our system.
We believe you have tried to reach us, but we are simply not getting the messages you are leaving, and we do not know why.
Please contact me directly by either text or a call to my personal line: 510-823-6611. You can also email me directly at francesca.kuglen@hairzing.com.
I promise once I hear from you and understand how we dropped the ball on your order I will immediately handle it personally. It will be resolved to your satisfaction.
I am also working with our #800 carrier to find out why we never received nor show any calls coming in from you.
Thank you for trusting us with your hair. We won't let you down again.
Onward.
Francesca on Team Zing
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