Trying to fool people by offering 3 months for free yet they send a bill Every month to try and swindle people to pay for Nothing, its a very bad Company and they also try to fool old people in this m... See more
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I recently terminated my apartment contract because I’m moving to a new place. I’ve been a Halebop customer for three months under a one-year contract. The first three months were free, but I was... See more
Company replied
Today I contacted support to have information about an invoice I need to pay. The first thing you see when entering halebop platform is that they have problems with the email so it is not possible... See more
I have had contact with the costumer service for a couple of times (various questions) and they have helped me always in a good matter. The internet speed is exactly what I am paying for and I never h... See more
Company replied
Company details
Written by the company
Vi på Halebop är otroligt glada och mäkta stolta över att ha mottagit utmärkelsen ”Sveriges nöjdaste privatkunder mobiltelefoni 2021” från SKI – Svenskt kvalitetsindex. Det är faktiskt 12:e gången på 14 år! Men vi blir aldrig mätta, det ger oss bara mer förtroende att göra vår grej. Att vara trovärdiga och schyssta på riktigt. Och det tar vi med oss nu när vi också blivit med bredband!
Contact info
Stjärntorget 1, 169 79, Solna, Sweden
- www.halebop.se
2.9
Average
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I'm no longer living in linavägen 17E…
I'm no longer living in linavägen 17E 15156 Södertälje. Use my email: kivra or postal restante 101 10 Stockholm. Stop taking me to inkasso.
Kind regards Stephen
October 26, 2022
Unprompted review
Best company
October 19, 2022
Number porting
All went as expected.
Support personal is able to answer all questions in a complete and comprehensive way
October 10, 2022
Supernöjd med min nya IPhone 13
September 30, 2022
REKOMMENDERAR VARM
I got help from another customer support team, my problem has been fixed
Thank you guys, I am completely satisfied, you are the best.
October 1, 2022
Reply from Halebop
Hi Charif!
The max limit is to protect you and make sure you don't get to high invoices. It can be adjusted via Mitt Halebop.
If you have any further questions feel free to contact us any time via the chat :)
// Joel, Halebop
Reply from Halebop
Hej Sofia!
Jag ser att chatten hade avbrutits. Om felet kvarstår så är du varmt välkommen att höra av dig igen så ska vi hjälpa dig!
Trevlig helg!
// Joel, Halebop
Super snabb leverans av nya iPhone 14…
Super snabb leverans av nya iPhone 14 PRO MAX
September 16, 2022
1 uppset
Received a Samsung FlipZ3 less than a month before Halebop offered the new version FlipZ4, but Halebop didn't want to change to the new version.
If Halebop knew that there would be a new version, why they didn't inform me to wait some more days and get the new version?
August 31, 2022
Scamdealers to old customers
AVOID this company !!!!!!!!
Giving scamdeals to old customers with higher prices then on thier own webiste and even for a older phone.
Also avoid Simona who was terrible to deal with at Halebop in the chat since they have no actual support at all other then a webchat.
They say they have same net as Telia and have 98% of covering in Sweden and still im always located wherever i go on the 2 % with bad reception.
August 28, 2022
Unprompted review
Reply from Halebop
Hi Marcus!
I can see that you git offered a discount in the chat and that the price was lower than that on the website. The different prices were for 24 or 36 months payment.
I wish you a nice day!
// Joel, Halebop
Bra service hos er
August 19, 2022
their support is terrible
their support is terrible, during the summer we missed 1 invoice, went to incasso directly, number was blocked but we still we had to continue to pay 3 months after, also a subscription of 190kr was bumped to 240 monthly cause of 49kr of Fakturaavgift? try it to get answer from support but all the time is someone new answering the email so their answer vary from professional (rare) to totally disconnected from the rest of the conversation by email.
August 18, 2022
Unprompted review
Reply from Halebop
Hi there Luca, thank you so much for telling us this! It's so helpful for us, and we are very thankful! 💖
I'm so sorry to hear that you've had trouble with your subscription, and that you have'nt gotten the help and support that you need and deserve in this - that should never be the case! If the slightest question still remains, if there is any trouble with your subscription at all, or if there is anything we can do or fix for you, please join us again in our chat or email here: https://www.halebop.se/kontakta-oss and we'll make sure to help you with what you wish for!
Regarding missed invoices we have certain days that could be good to know! Here are what happens if an invoice doesn't get to us in time:
1. Seven days after the due-date, a reminder-invoice of 60kr will be sent out.
2. 16 days after the due-date, a letter from Sergel Inkasso will be sent out, telling you that the subscription risks being temporarily suspended.
3. 21 days after the due-date, if it's not yet paid, the subscription will be temporarily suspendet. Then the full payment to Sergel needs to be paid before we can open it back up again 💕
If an invoice has gone to Sergel, and you haven't been notices, or gotten any reminders or Serfel-letter to tell you this, we will of course undo this for you, and help you to recall the Serfgel-notice, and open up your subscrition as soon as possible!
I hope that you subscription did open again, and that you got the help you needed! If not, please join us on our Support by chat or email once again, and we'll make sure to fix this for you right away! https://www.halebop.se/kontakta-oss there is nothing more important, than that you feel completly satisfied with your subscription and the help you get from us!
The very best wishes,
Ida H 🌷
Horrible
Horrible. No internet or phone service in Uppsala city which is a central location. Websites take forever to load and many calls don't get trough. Customer support just answers they are working on it since January 2022, which is 7 months ago. Do not pick halebop as your operator. Hallon which is affordable as well has much better service.
Even in the European area the internet is very bad compared to other Swedish operators.
August 12, 2022
Unprompted review
Reply from Halebop
Hi there JK! Thank you so much for coming in to us here, and sharing this feedback! It helps us enormously! 💖
I am so sorry to hear how poorly your service with us has been working, and it is definitely not how it should be. Your subscription should work flawlessly wherever you may be located, and if it does not, we have to report and solve this for you, as soon as possible!
I am proud to share with you that Halebop has the most satisfied mobile-customers in all of Sweden since many years, and Telia (who Halebop is owned by) has the best cell-coverage in Sweden, of all the other operators. which is amazing 😍 So i am deeply sorry that it hasn't been working as it should be here, it is unfortunate, but it is also fixable!
If your service is not yet working, please come in to our Support by chat or email on https://halebop.se/kontakta-oss and let us take one more look at this for you! We will make an error-report to Telias internal technicians, so that they in 3-5 days can locate the issue, and we can help you solve this. And of course, we will compensate you for the time that your subscription has not been working as it should. Just let us know your phone-number and the issue, and we will dive right into it for you!
My deepest apologizes and thank you so much for your patience!
The absolute best wishes,
Ida H
Halebop Support 💖
Bra service via e-post
August 9, 2022
Bra service.
August 6, 2022
Jäkla bra 👍🏻
August 4, 2022
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